Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Presidential Election and Technology

November 3, 2004

Tim Russert with Tablet PC

I'm sure many of us were watching the presidential election coverage on FOX News, CNN, MSNBC, or the traditional TV networks (ABC, NBC, CBS) last night. Well you probably noticed lots of technology being used by the news anchors and commentators. I thought I would share this news release since it is timely.

NBC Utilizes Fujitsu Stylistic ST5000 Tablet PC to Reveal Updates during Presidential Election Coverage 2004

Sunnyvale, Calif.

Peerio P2P VoIP Software Goes Live (sorta)

November 3, 2004

Popular Telephony's Peerio GNUP is live - kinda, sorta. I am going to request some volunteers/fans of VoIP to aid in Peerio's initial deployment, which I'll get into in a bit.

First, let me share this from Popular Telephony's GNUP website:
A Free Global Numbering Plan, Peerio GNUP provides interconnectivity between all existing peer-to-peer, PSTN, Standards-based and proprietary VoIP applications.

GNUP is the first solution that will let VoIP users receive calls from other applications, phones and devices.

Cisco ATA-186 firmware and other VoIP stuff

November 3, 2004

There is a popular thread in the VoIP Forums that discusses the need for users of the popular Cisco ATA-186 to be able to download H.323 or SIP firmware for the Cisco ATA-186. Coincidentally, I was Googling ATA 186 SIP Firmware and I came across a past Internet Telephony article of mine written in July 2003 titled "The Amazing Cisco ATA-186 And Top ITSPs Compared" where I discussed how to "hack" the Cisco ATA-186 so you can download SIP or H.323 firmware. Well, it wasn't a true hack in the sense of the word, but let's not split hairs. I thought I would share this article from 2003 since it still may be of benefit to readers of my blog.

Internet Telephony Magazine and Customer Interaction Solutions go Digital

November 3, 2004

Rich Tehrani, publisher of Internet Telephony and Customer Interaction Solutions has made a major announcement regarding TMC's publications. We're going digital! Yep, that's right - digital. That is, you'll be able to download Acrobat PDF versions of our print magazines.

More ENUM News

November 2, 2004

I only have time to provide some quick analysis since I am leaving for the day to go wait in line and vote for the next president...

Ready for the analysis? Ok, here goes... ENUM is taking flight...

Photo Gallery

November 2, 2004

EagleACD Call Center Hosted Solution

November 1, 2004

I was Googling and came across EagleACD, which I had never heard of, so I decided to check them out. They are a hosted-ACD platform or hosted contact center platform if you will.. that is similar to CosmoCom, which TMC has covered extensively over the years. I even reviewed CosmoCom several years ago and CosmoCom is also a past TMC Labs Innovation Award winner.

Vonage Adds 600 Jobs

October 29, 2004

Interesting... Vonage is planning to add 600 new employees to their payroll. Perhaps they've finally heard all the complaints in the VoIP Forums and other online forums about their poor customer service and have decided to do something about it. Let's see how true this press release turns out to be.

iTunes and Windows Pocket PCs

October 29, 2004

I just got an interesting email offering me an eval copy of a new piece of software called ppcTunes that which they claim is the first tool of its kind to allow Windows iTunes users to auto-copy selected playlists to their Pocket PCs, Windows Mobile Pocket PCs, Pocket PC Phones & Smartphones. ppcTunes will even map your music files to your storage card so as not to fill up the main memory of your device. As an iPod user and a PocketPC user myself, until this product was created, I knew that Pocket PC users had no way to sync their iTunes playlists to their Windows-based handhelds.

Now I should state that this product copies the .mp3 files for the playlists you select and not the playlists themselves, i.e.

GoDaddy and ENUM

October 29, 2004

Just the other day, I blogged about ENUM and I specifically mentioned VeriSign's entry into the VoIP space by offering ENUM. I also mentioned GoDaddy, but more as a side comment that they (GoDaddy) and VeriSign are two of the most popular DNS registrars. While I did expect other DNS registrars to follow VeriSign's example and jump on the ENUM bandwagon, I had no inkling that GoDaddy was going to do it so soon!

Well two days after I wrote "ENUM ENUM ENUM!" GoDaddy has announced a partnership with with several leading telecommunications companies in forming Country Code 1 ENUM LLC.

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