VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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WiMAX Takes VoIP by Storm

October 11, 2004

I predict WiMAX using VoIP will be your next home phone and your next cell phone. First, let me lay the groundwork, since you may not be familiar with WiMAX. WiMax is a wireless radio technology that promises to deliver two-way Internet access at speeds of up to 75 megabits per second at long range. Think of it as WiFi on steroids.

Posted in VoIP

Tagged: wimax : Related Tags: residential market, broadband cable, broadband bandwidth, wimax wimax, predict wimax, wimax

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Interdigital lowers wireless interference

October 9, 2004

As WiFi, 3G and other wireless devices become more prevalent, with more and more users added to the wireless highway - so does the congestion and interference from other wireless devices. Interdigital offers a "smart antenna" for various wireless standards that supposedly reduces interference, increases range, and reduces battery life drain of wireless devices.

Here's the release:
INTERDIGITAL UNVEILS ADAPTIVE INTERFERENCE MANAGEMENT PRODUCTS FOR WLAN AND CELLULAR DEVICES AT ANTENNA SYSTEMS 2004

High performance products offer equipment manufacturers and semiconductor suppliers an extremely cost-effective solution for offering of differentiated wireless devices
Denver, Colorado, October 7, 2004. .

Supercomm is no more

October 9, 2004

When I first read an email saying Supercomm is no more, I was like first Comdex died and now this?

Supercomm is "retired" according to an email I received announcing the news. Actually, just the name is retired - the new name is going to be caled "Globalcomm". The partnership between Telecommunications Industry Association and the U.S.

Posted in Technology and Science

Tagged: supercomm : Related Tags: called globalcomm, industry association, telecommunications association, telecommunications industry, competing tradeshows, supercomm

VoIP and Internet Telephony Expo are on FIRE!

October 7, 2004

VoIP and Internet Telephony Expo is on Fire!

I was standing at the ETG Technologies booth (who have a really cool gadget by the way) and the smell of smoke was permeating the air. All of a sudden a small electrical fire popped up on the floor (right where two electrial extension cords were connected). As cool as fire looks, and as much as I loved to play with fire as a kid, fire is not a good thing. However, on the bright side, I guess this show was so packed with so many VoIP exhibits sucking electrical juice that the hotel's electrical wiring couldn't hande it.

Posted in VoIP

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Nimcat Networks Roars to Light

October 7, 2004

I sat down at a conference breakfast at Internet Telephony Expo at a table with two other gentlemen. The gentleman to my right saw my TMC badge and asked if I was with TMC. I explained that I was in charge of TMC Labs and that I did VoIP articles, VoIP and call center/CRM product reviews, as well as a VoIP blogger here.

When he gave me his business card which said "Mahshad Koohgoli - CEO - Nimcat Networks", I said to him, "You guys have a peer-to-peer phone solution similar to Popular Telephony's Peerio, don't you?"

Mahshad was a little taken aback and said, "I'm impressed.

Posted in ITEXPO, VoIP

Tagged: nimcat : Related Tags: nimcat networks, internet telephony, stealth marketing, again cockiness, popular telephony, nimcat

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Department of Defense deploys VoIP

October 7, 2004

Remember this blog entry where I said the Navy had the largest VoIP deployment? VoIP Blog - VoIP News, Opinions: Navy Largest VoIP Deployment

Well, I was right then, but wrong now. Sounds like Kerry's "the wrong war in the wrong place at the wrong time" quote doesn't it?

Anyway, a reliable source has told me that the Department of Defense (DOD) is in the process of beating the Navy's 350,000 Cisco VoIP phones by deploying 400,000 Cisco VoIP phones.

Posted in VoIP

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Scientific Atlanta and VoIP

October 7, 2004

When I think Scientific Atlanta, I think TV cable converter boxes. Now, with VoIP and the "triple play" becoming much more important in cable, Scientific Atlanta will no doubt enhance and extend the functionality of their TV converter boxes to include VoIP functionality. They're already doing just that. Bundling multiple functions into one box is always a good thing - less electricity usage, less boxes to administrate and integrate, etc.

Posted in VoIP

VoIP to reach 12.1 Million U.S. Households

October 7, 2004

Some interesting VoIP research numbers to report:

JupiterResearch, a division of Jupitermedia Corporation (Nasdaq:JUPM), today announced in its recently released report, "Broadband Telephony: Leveraging Voice Over IP to Facilitate Competitive Voice Services," that it forecasts that VoIP telephony services will grow to about 400,000 U.S. households by the end of 2004, and to 12.1 million households by 2009, representing about 10% of all U.S. households. Additionally 17% of all U.S. broadband households will use a VoIP telephony service in 2009, up from only 1% by the end of 2004.

Full report:
JupiterResearch Forecasts Voice Over IP Telephony Services to Reach 12.1 Million U.S. Households by 2009

Posted in VoIP

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New Snom 190 VoIP phone

October 6, 2004

snom 190 VoIP phone

Rich Tehrani forwarded me this email about a new phone from Snom.
We are delighted to announce the launch of the new snom190 phone. The new IP phone builds on the proven design of the popular snom 200, adding enhanced performance and a lower price.

Performance features include a new acoustic subsystem with full duplex speaker phone and a DSP that supports echo cancelation, a menu of standard codecs and 3-way calling. Each snom 190 comes complete with an autoswitching 110/220V AC Power Pack. Power Over Ethernet is now optional, supported by a new external POE Splitter.

Posted in VoIP

Tagged: snom : Related Tags: mainpages products, abptech mainpages, phone, features, performance

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Time Warner brings VoIP to NYC

October 6, 2004

Saw this article about Time Warner bringing VoIP to NYC

What's interesting to note is that Time Warner was at least somewhat "honest" about the technology they are using as compared to Cox (see this blog entry). That is, Howard Szarfarc, the president of Time Warner Cable of New York & New Jersey, stated that TWC's Digitalphone initiative is different from other VoIP-based businesses, because it does not use the "public" Internet to make calls. (There goes that FUD about public Internet calling again)

Anyway, he explained the new service is enabled by TWC's Hybrid Fibre Coaxial (HFC) network, which is the backbone for its RoadRunner high-speed broadband, Video on Demand (VoD) and Digital Video Recorder (DVR) services. Digitalphone calls begin on the TWC network and travel to their regional data center in New York City. Sprint then completies the call across its network.

Tagged: nyc, time warner, voip : Related Tags: public internet, warner, voice, network, digitalphone

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