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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Voiceglo's Nextel-like push to talk VoIP feature

October 28, 2004

Ever sit next to one of "those people" that have a Nextel phone and use its "push to talk" feature to hold a seemlingly endless conversation for all to hear? I'm fine with "push to talk" for quick messages, but its quite irritating when they use push-to-talk to have a 20 minute conversation. And that Nextel "beep" when the person has finished speaking is just as irritating. Well, it was only a matter of time before someone invented "push to talk" for a VoIP application.

DELOITTE VoIP SURVEY

October 28, 2004

Just got this research report news release I thought I would share...

DELOITTE SURVEY: TWO-THIRDS OF GLOBAL BUSINESSES WILL DEPLOY VOICE OVER INTERNET PROTOCOL (VoIP) TO THE DESKTOP BY 2006

Cost Reduction Drives Principal Enterprise Interest in VoIP, Expanded Business Functionality Offers CXOs Advantages and Vulnerabilities to Consider

New York, October 25, 2004 -- In a report launched today, Getting off the Ground: Why the move to VoIP is a decision for all CXOs, Deloitte reveals that by 2006 over two-thirds of all Global 2,000 companies will have started deployment of Voice over Internet Protocol (VoIP) to the desktop. Desktop VoIP is the most complete form of VoIP, offering the greatest cost savings, flexibility, productivity, process improvements and overall disruption. While 26 percent of survey participants have already deployed desktop VoIP, only one-third of these companies have offered it to all employees.

Red Sox World Champions

October 28, 2004

Red Sox World Champions of Baseball

Congratulations Red Sox, you are the World Champions.. "Red Sox World Champions"... I bet those are words that the Red Sox Nation never thought they would ever utter. Every year it seemed they got tantalizingly close, but the baseball gods or indeed the curse of Babe Ruth would pull the rug from underneath them. What was this strange mystical force that seemed to deny the Red Sox time after time after time when they would get ohhh-so-close?

Jive Talking

October 27, 2004

Andy brought to my attention a company called Jyve. Their company name seems to be a play on the words "Jive Talking" since it works in conjunction with Skype - a VoIP "talking" software solution. I could be wrong though. Certainly, listening to the Bee Gees Jive Talking song on the radio this morning could have something to do with it.

ENUM ENUM ENUM!

October 27, 2004

Slowly but surely, the VoIP industry is beginning to embrace ENUM, a standard protocol for resolving phone numbers into IP addresses. ENUM was originally developed to link consumers' phone numbers to various IP services, as well as allow for multiple VoIP devices to be called using a single number. However, the ENUM standard is proving even more important in interconnecting carriers' VoIP networks.

ENUM lets carriers interconnect VoIP networks directly and avoid access fees for transmitting calls over the public switched telephone network (PSTN).

Nimcat Networks news

October 26, 2004

Since I've been covering Popular Telephony's P2P-based technology called Peerio, I would be remiss if I neglected to mention Nimcat Networks news announcement. Nimcat Networks has a very similar P2P premise to Popular Telephony, though there are some differences. Iit's too late in the day to list them though and provide my analysis.

So enjoy the news...

Vonage offers London Virtual Numbers

October 26, 2004

From a news release... Vonage announced today the availability of virtual numbers with London city codes.

Vonage’s current and future customers can select London-based virtual numbers for $4.99 USD/$7.99 CAD per month. Virtual Phone Numbers are inexpensive secondary numbers that ring to the primary Vonage line.

Damn Spammers!

October 26, 2004

Spammer or Innocent Victim?

I loathe spammers - they're below lawyers and tax collectors. Spammers are lower than 20,000 Leagues Beneath the Sea... lower the depths of hell... lower than the lowest cheap shot ever thrown.

Microsoft Office Live Communications Server 2005

October 26, 2004

The next version of Microsoft's enterprise instant messaging and presence server called Microsoft Office Live Communications Server 2005 will be available on Dec. 1, Microsoft stated late on Monday. LCS 2005 was released to manufacturing on Friday to meet this availability.

It will come in both an enterprise edition as well as a standard version. While the basic functionality the same in both editions, the enterprise option supports more users, provides load balancing and server clustering, and includes more management features, said Dennis Karlinsky, the lead product manager for LCS.

Cisco Boosts Security on VoIP platform

October 25, 2004

Cisco has boosted the security on its VoIP phones and new security features for its IP Communications system (CallManager) that enhances voice privacy using encryption. The new Cisco CallManager 4.1 IP telephony system extends voice media and signaling encryption support for new 7940G and 7960G Cisco IP phones and over 2.5 million installed Cisco 7940G and 7960G IP phones. Media encryption helps to ensure the security and privacy of telephone conversations and signaling encryption protects against tampering with telephone signaling packets. Cisco CallManager 4.1 now also interoperates with a wide range of Cisco Media Gateways, including the Integrated Services Router line, to provide voice media and signaling encryption support.

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