VoIP & Gadgets Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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Asterisk 1.0 released

September 23, 2004

BREAKING News: Asterisk version 1.0 (the popular open source IP-PBX solution) is to be released in the next 30 minutes!

Mark Spencer, founder of Digium and Asterisk just announced it would be so at Astricon - the Asterisk Users Conference.

Posted in VoIP

Tagged: asterisk : Related Tags: asterisk

Verizon VoiceWing Broadband and VoIP Double Play

September 23, 2004

Skibare shared this news release with me:
VoiceWing Plus DSL Equals New Savings for Verizon Customers

Basically, Verizon is offering a "double play" package of broadband ($29.95/month) and VoIP unlimited local and long distance ($29.95) for $59.90/month.

This is great news. But personally, I'm waiting for the "triple play" of VoIP, broadband, and cable TV (more than just Basic Cable) all for less than $60/month. We're getting there, slowly but surely.

Posted in VoIP

Tagged: verizon, verizon voicewing, voicewing : Related Tags: cable companies, cable, companies, double, triple, month

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AT&T forms VoIP Innovation and Interoperability Program

September 22, 2004

AT&T announced a VoIP Innovation and Interoperability Program - kinda reminds me of the TMC Labs Innovation Awards which covers innovative VoIP and call center products.

Andy Abramson's VoIPWatch has some comments on this here you should go check out: http://andyabramson.blogs.com/voipwatch/2004/09/att_launches_vo.html

Here's a snippet of the release:
AT&T today announced a VoIP Innovation and Interoperability Program designed to stimulate and foster the development, delivery and adoption of new applications, capabilities and devices to serve the needs of businesses and consumers utilizing AT&T's vast VoIP portfolio of services.

The program is based on proprietary specifications created by AT&T that have allowed, and will continue to allow, select vendors to test applications and equipment against these specifications to ensure compatibility with AT&T VoIP services as the company pursues the next generation of communication. To date, a number of industry leaders representing application developers, equipment and device manufacturers, and silicon manufacturers have been invited to work with AT&T to deliver new capabilities that will shape and scale the emerging VoIP market.

Posted in VoIP

Tagged: at&t, voip : Related Tags: interoperability program, innovation interoperability, businesses consumers, telephone adapters, select vendors, program

Sony PS2 smaller with Ethernet capability

September 22, 2004

Sony is going to deliver a much smaller PS2 that
weighs about two pounds or about less than half what the current model weighs.

Additionally, the new model, like the Microsoft XBOX will have an Ethernet port. So I guess finally PS2 will no longer be 1 step behind Microsoft in that feature-set. The Ethernet capability is huge, since it allows for fast online gaming with less latency/lag issues, and it allows for VoIP trash talking.

Posted in Gadgets

Tagged: sony : Related Tags: model weighs, weighs pounds, ethernet capability, current model, weighs, ethernet

Xten in the Wiki Wiki Wiki room

September 22, 2004

Oh wait, it's DisneyWorld's "In the Tiki Tiki Tiki room"... not wiki. Ok, bad humor alert.

Anyway, I discovered an interesting use of a Wiki by Xten to help develop their popular SIP softphone client. If you don't know, a Wiki is a Web-based collaboration system.

It's an interesting story, go check it out:
Globetechnology

Then go try out Xten's SIP-based softphone client. They have a free version available.

Posted in VoIP

Tagged: xten : Related Tags: softphone client

Yapper VoIP device

September 21, 2004

Came across this new VoIP company in the VoIP Forums called Yapper. Reminds me of the Clapper. Clap on, clap off, the clapper!

Anyway, the thread claims "from what I understand www.yapinternational.com has an absolutley incredible new dial up voip solution...I ve been told it works great....and you dont even need a computer or broadband connection".

Posted in VoIP

Tagged: yapper : Related Tags: fonefriend, yapper, technology, device

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Nortel powers San Francisco Giants WiFi Stadium

September 21, 2004

Whoah, now this is cool! WiFi in the ballpark! Why is it that Silicon Valley has to be on the West Coast and they get all the cool stuff, including beta trials, WiFi deployments, etc.? Years ago, Rich Tehrani and myself discussed how one day sports arenas would have highspeed wireless access allowing you to surf the web, check other scores, or even watch streaming video of a replay of the play you just saw live!

Posted in VoIP

Packet8 VoIP Prepaid Calling

September 21, 2004

Check out this news:
8x8, Inc. (Nasdaq: EGHT - News) the Packet8 broadband voice over internet protocol (VoIP) and videophone communications service provider, today announced a prepaid service platform designed to provide independent organizations with the ability to deliver inbound and outbound VoIP broadband telephone services.

Full story:
8x8 Announces Packet8 Voice Over IP Prepaid Telephone Services

Posted in Packet8

Comments

Lingo Sets New Price Benchmark

September 21, 2004

Greg Galitzine brought to my attention some interesting news from Lingo. Apparently, Lingo is offering unlimited worldwide calling for an amazingly low price of $7.95/Month. This sets a new benchmark for Vonage, Packet8, Broadvoice, etc. to follow.

Posted in VoIP

3Com builds Linux VoIP switch

September 20, 2004

Check out this news, 3Com builds Linux VoIP switch:
Techworld.com - 3Com builds Linux VoIP switch

Nice to see 3Com is staying the course with VoIP. They've been a little quiet with announcements lately, especially regarding their SME 3Com NBX-100 system

Posted in VoIP

Tagged: 3com, linux : Related Tags: builds linux, linux, builds, switch

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