VoIP & Gadgets Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

Full Story »

Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

Full Story »

Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

Full Story »

Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

Full Story »

Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

Full Story »

Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

Full Story »

Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

Full Story »

Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

Previous Pause Next

Amway of VoIP

September 20, 2004

skibare alerted me to LightYear Network Solutions a few weeks ago. Apparently, LightYear is filled with a lot of ex-EXCEL reps.

Their model is multi-level-marketing (MLM) for selling VoIP and according to skibare, they want "live" as os noon today.

Another website wrote about this "Amway of VoIP", check it out: Analysis of Edge Applications, Services, Networks, and Strategy for Service Providers

The Amway of VOIP providers

Posted in VoIP

Tagged: lightyear, lightyear network solutions, network, solutions : Related Tags: executive agent, video email, ureach video, email package, start bonus, india

Comments

Another Disruptive VoIP product from VoIPUser

September 20, 2004

Came across this interesting VoIP-related blog entry:Tjardick's Weblog

He mentions VoIPUser which is offering FREE calling to not only SIP uers, not only IAX users, but also PSTN numbers in most countries. He says this is "disruptive". That's an understatement! Free phone calling simply by signing up with their service???

Posted in VoIP

Comments

Dingotel New VoIP Player?

September 17, 2004

Came across this new VoIP company while lurking in TMC's VoIP Forums
(i.e. this thread titled wireless voip communication

I've never heard of them but they make some "mighty" claims against other leading VoIP software, including Skype.

Post some comments if you have heard about them or used their products.

Here are some of Dingotel's features from their website:

DingoTel™ frees you from the proximity of your computer.
Travel miles from your computer and talk worldwide and nationwide using 2way radios from Motorola.

Posted in VoIP

Comments

Should Apple Acquire Skype article

September 17, 2004

I was reading this article: Apple Acquire Skype?" href="http://www.macdevcenter.com/pub/wlg/5605">Should Apple Acquire Skype?
and Ted Wallingford offered some interesting analysis.

He talks about the problems of scalability in Skype (namely the directory search) and how Apple's iChat should be able to "take on" Skype.

He also offers some interesting ways for Apple to get into the VoIP game, such as buying 8X8 Networks, the ones behind the Packet8 voice over IP service.

Posted in VoIP

Is VoIP Ready for Primetime?

September 17, 2004

I've started to regularly visit GeekNewsCentral - a blog on gadgets, technology, etc. The site often mentions VoIP. In a recent entry, they wrote: "I'm a fan of cable broadband service, and it seems that many online Americans share my opinion. I detest dial-up service, it makes teaching class a drudgery, and it's too slow for me to listen to my favorite radio stations.

Posted in VoIP

Skype down?

September 16, 2004

Is it just me, or is Skype's website down today?

I also had some difficulty initiating a Skype call initially. First major Skype outage perhaps?

UPDATE! 12:00pm - Someone posted to my Comments that the DNS entry for Skype was removed somehow.
Is there foul play involved here or a simple accident? With Skype's popularity, i'm sure it has its share of enemies. I'll investigate and post here.

UPDATE #2: It looks like Andy Abramson discovered the same thing. We had problems making Skype calls, so it's not just the Skype website.

Update: 8/16/2007
Now in additon to the part DNS issue, today Skype is experiencing a major outage due to software issues. Check it out: Skype Outage

Posted in Skype

Tagged: skype : Related Tags: better shape, skype stabilizing, login servers, administrator keith, online green, skype

Comments

Vonage Launches Mexico City Virtual Numbers

September 16, 2004

In keeping with yesterday's blog post about AT&T CallVantage offering up to 9 virtual phone numbers, Vonage made a similar announcement this morning.

check it out:
Vonage Launches Mexico City Virtual Numbers

Posted in Vonage

Tagged: city, mexico, vonage, vonage mexico city : Related Tags: numbers vonage, virtual numbers, phone numbers, launches mexico, vonage launches, numbers

Comments

Cisco Bigwig Joins Skype Board

September 15, 2004

I read on The Street.com's website that BusinessWeek has reported that a Cisco Bigwig, namely Mike Volpi, Cisco's former strategy chief, has joined the board at Skype.

Skype's P2P VoIP business model doesn't exactly fit into Cisco's VoIP business model. Cisco wants to sell more hardware-based routers and using VoIP to leverage the sale of more routers. Skype is simply software that enables VoIP calling.

Posted in VoIP

Tagged: cisco, skype, skype cisco : Related Tags: cisco bigwig, business model, bigwig joins, cisco, skype, business

Skype McDonald's-like VoIP Minutes Counter

September 15, 2004

Remember before McDonald's changed to a static "Billions and Billions Served", McDonald's billboards would change every couple years and increase in number. "10 Billion Served", "20 Billion Served", "50 Billion Served", etc. etc.

Ahhh, those were the days, driving past a McDonald's and tracking the number of people served at McDonald's...

Posted in Skype

Tagged: skype, skype voip, voip : Related Tags: number people, people served, billion served, served mcdonald, served billion, mcdonald

Comments

AT&T CallVantage Adds more Advanced Features

September 15, 2004

AT&T today announced another round of new feature enhancements for AT&T CallVantage Service including the availability of "Simple Reach Number," a new capability that enables subscribers to have up to nine additional telephone numbers for their service in any available area code. The new enhancements are the latest in a series of innovations the company plans to add to this popular new Voice over Internet Protocol (VoIP) service.

"AT&T is moving quickly to deliver innovations that will bring consumers more features, better quality and greater value for residential broadband phone service," said Cathy Martine, AT&T senior vice president for Internet Telephony. "We have a pipeline of exciting new enhancements coming from AT&T Labs that will give AT&T CallVantage Service customers even more capabilities, convenience and control over their communications."

The Simple Reach(SM) Number feature enables AT&T CallVantage Service customers to add up to nine additional telephone numbers anywhere in the country where AT&T offers residential VoIP service.

Posted in VoIP

Tagged: att, att callvantage voip, callvantage, voip : Related Tags: callvantage service, simple reach, reach number, international calls, phone service, service

Comments

Previous 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 ... 498 Next