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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Nimcat Networks Roars to Light

October 7, 2004

I sat down at a conference breakfast at Internet Telephony Expo at a table with two other gentlemen. The gentleman to my right saw my TMC badge and asked if I was with TMC. I explained that I was in charge of TMC Labs and that I did VoIP articles, VoIP and call center/CRM product reviews, as well as a VoIP blogger here.

When he gave me his business card which said "Mahshad Koohgoli - CEO - Nimcat Networks", I said to him, "You guys have a peer-to-peer phone solution similar to Popular Telephony's Peerio, don't you?"

Mahshad was a little taken aback and said, "I'm impressed.

Department of Defense deploys VoIP

October 7, 2004

Remember this blog entry where I said the Navy had the largest VoIP deployment? VoIP Blog - VoIP News, Opinions: Navy Largest VoIP Deployment

Well, I was right then, but wrong now. Sounds like Kerry's "the wrong war in the wrong place at the wrong time" quote doesn't it?

Anyway, a reliable source has told me that the Department of Defense (DOD) is in the process of beating the Navy's 350,000 Cisco VoIP phones by deploying 400,000 Cisco VoIP phones.

Scientific Atlanta and VoIP

October 7, 2004

When I think Scientific Atlanta, I think TV cable converter boxes. Now, with VoIP and the "triple play" becoming much more important in cable, Scientific Atlanta will no doubt enhance and extend the functionality of their TV converter boxes to include VoIP functionality. They're already doing just that. Bundling multiple functions into one box is always a good thing - less electricity usage, less boxes to administrate and integrate, etc.

VoIP to reach 12.1 Million U.S. Households

October 7, 2004

New Snom 190 VoIP phone

October 6, 2004

snom 190 VoIP phone

Rich Tehrani forwarded me this email about a new phone from Snom.
We are delighted to announce the launch of the new snom190 phone. The new IP phone builds on the proven design of the popular snom 200, adding enhanced performance and a lower price.

Performance features include a new acoustic subsystem with full duplex speaker phone and a DSP that supports echo cancelation, a menu of standard codecs and 3-way calling. Each snom 190 comes complete with an autoswitching 110/220V AC Power Pack. Power Over Ethernet is now optional, supported by a new external POE Splitter.


Time Warner brings VoIP to NYC

October 6, 2004

Saw this article about Time Warner bringing VoIP to NYC

What's interesting to note is that Time Warner was at least somewhat "honest" about the technology they are using as compared to Cox (see this blog entry). That is, Howard Szarfarc, the president of Time Warner Cable of New York & New Jersey, stated that TWC's Digitalphone initiative is different from other VoIP-based businesses, because it does not use the "public" Internet to make calls. (There goes that FUD about public Internet calling again)

Anyway, he explained the new service is enabled by TWC's Hybrid Fibre Coaxial (HFC) network, which is the backbone for its RoadRunner high-speed broadband, Video on Demand (VoD) and Digital Video Recorder (DVR) services. Digitalphone calls begin on the TWC network and travel to their regional data center in New York City. Sprint then completies the call across its network.

Microsoft Live Communications Server 2005

October 6, 2004

This is an excellent article discussing Microsoft's Live Communications Server 2005 (LCS) which is to be released later this month: Microsoft to Muscle Deeper Into VOIP?

From this article: "Microsoft's end game is to become a telephony provider and give Vonage, Verizon, etc., a run for their money," said one source close to the company, who requested anonymity. "They are going SIP (Session Initiation Protocol) in a big way. And because SIP is multi-media capable (start with voice, switch to video, conferencing, etc. in mid stream), it's a nice protocol for them."

Microsoft is getting back into VoIP in a big way with LCS and will be pushing this product pretty hard.

Plantronics CS50-USB headset

October 6, 2004

Plantronics CS50-USB

Plantronics has unveiled the CS50-USB wireless headset at the Internet Telephony Conference and Expo today in Los Angeles. The headset will allow users to roam up to 200 feet from their PC. They're marketing it as a VoIP headset working in conjunction with major softphones. It will begin shipping to retailers in North America this December, and will cost about $300 USD.

AT&T and D-Link ink VoIP deal

October 6, 2004

D-Link logo

AT&T and D-link have inked a deal with AT&T. Engineers have worked closely with AT&T to implement Quality of Service (QoS) for more reliable connections and sound quality.Through this joint engineering effort with AT&T, D-Link became the first company to meet AT&T's stringent specifications and was recently named a charter member of AT&T's VoIP Innovation and Interoperability Program. According to the release, they are "Focused on driving the QoS for VoIP, D-Link's engineers worked diligently with AT&T to deliver the ability to adjust upload bandwidth as needed by intelligently analyzing voice over data packets to insure real-time delivery per AT&T specifications."

It's always a good thing when major broadband home router companies such as D-Link or LinkSys implement QoS into their routers. This will help better and improve the end-user's VoIP experience.

Skype keynote

October 6, 2004

I just got out of the Internet Telephony Expo keynote featuring Niklas Zennstrom, CEO from Skype, a real rebel trying to establish a business plan for Skype while at the same time maintaining their loyal and rabid following of fans that is currently 12 million users and growing.

Here are some of the highlights:

- SkypeIn for inbound calling from a PSTN number to a Skype user will be launched next year - around July 2005. This will be a major milestone for Skype, since currently right now, Skype users can only reach other Skype users or make outbound PSTN calls. Once Skype offers inbound calling via a PSTN number assigned to the Skype user, then Skype will have all the major bases covered.

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