VoIP & Gadgets Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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Aruba Wireless and Ortronics Wi-Jack - the First WiFi Wall Outlet

August 31, 2004

I came across an interesting release that claims they have developed the world's first Wi-Fi wall outlet.

Here's an excerpt:
Aruba Wireless Networks (Aruba) and Ortronics Inc., a global leader in enterprise structured cabling systems, today announced they have developed the world’s first Wi-Fi wall outlet.

The new patent-pending Wi-Jack™ Wi-Fi wall outlet will be marketed and manufactured by Ortronics and will integrate Aruba’s next generation enterprise wireless LAN (WLAN) technology directly into an office network wall outlet.

Today, most access points (APs) are deployed in the ceiling at significant cost and on-going operational expense.

Posted in Technology and Science

AT&T David Dorman interview on VoIP and AT&T's plans

August 30, 2004

Andy Abramson's blog brought to my attention an interesting interview of AT&T's David Dorman where he discusses AT&T's future direction, including how VoIP will play in AT&T's plans. Overall, Dorman does a good job at deflecting some of the "rumors" about AT&T setting itself up to be sold (which I just recently blogged here)

You can play the AT&T interview here.

Tagged: at&t, at&t callvantage att callvantage, att, callvantage : Related Tags: david dorman, interview, dorman

AT&T is not a phone company - they're "a networking company"

August 30, 2004

Fool.com: Ma Bell Up for Sale? [Motley Fool Take] August 23, 2004

This article has an interesting "theory" that with AT&T's latest financial and marketing moves, including a strong push for VoIP offerings (AT&T CallVantage), that AT&T is setting itself up for sale or takeover bid. This is an incredible claim if it is true.

Tagged: at&t, voip : Related Tags: internet telephony, internet, carriers, business, company

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Death Knell for Vonage, Net2Phone, Packet8, Broadvoice, Lingo?

August 27, 2004

I was just reading this article: Net2Phone Out2Dry and it brings up some interesting points regarding the positioning of phone companies/Tier 1 carriers, cable companies, and the likes of Net2Phone, Vonage, Lingo, etc.

It discusses how Sprint picked up a cable-telephony contract from Mediacom Communications Corp. and how that could spell trouble for Net2Phone which is also trying to get a foothold in cable telephony.

The article goes on to say that the reason why Mediacom chose Sprint was because of crucial telecom features such as 911 service. Of course, a counterpoint to the 911 argument is that Vonage, which is a similar company to Net2Phone supports 911 just fine.

Posted in VoIP

Tagged: callvantage : Related Tags: cable companies, broadvoice lingo, knell vonage, phone companies, phone packet, cable

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Hmmm, It Looks like an Ipod It Smells like an Ipod, Gee it is an Ipod!

August 27, 2004

Hewlett-Packard (HP) has been hinting at their HP-branded iPod for some time now.

Cnet is reporting the details of the HP-branded iPod which is called Apple iPod from HP.

Check out the article and specifications here:HP tips its hand on new iPod | CNET News.com

Basically, the specifications are exactly the same! I would have expected HP to add some value to the HP version, such as some new feature or tighter integration with Windows. But alas, it seems to me like all HP did was slap their HP logo on the iPod.

Posted in Gadgets

Tagged: ipod : Related Tags:

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Get Ready for Nigerian VoIP Spam!

August 27, 2004

GET ANY DIRE AND URGENT REQUESTS TO HELP MOVE $5 MILLION DOLLARS FROM SOME NIGERIANS LATELY? (YES THE ALL CAPS IS ON PURPOSE)

Ok, back to normal case. Well, I was reading this news story, allAfrica.com: West Africa: VoIP Wears Human Face in West Africa, which talks about how VoIP is taking off in Africa.

A quote from the article states, "Nigerian Society of Engineers (NSE) warms-up for its regular technical meeting, focusing on the Voice over Internet Protocol (VoIP), with theme: 'VOIP: Face to Face with The next revolution in Telecommunicating,' the recent report of Balancing Act's Africa, seems to give credence to its over-whelming deployment in the sub-Saharan Africa."

I couldn't help but think to myself "Gee, now that's just great, now I'll be receiving Nigerian VoIP spam (at little to no cost to them) that bypasses the U.S.

Posted in VoIP

Tagged: nigeria, spam, voip : Related Tags: think, africa, nigerians, nigerian, people, words

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AT&T Surrenders Residential Market? I don't think so!

August 26, 2004

This VoIP article titled "Competition: Gone Today, Here Tomorrow" just confirms what I blogged several days ago - that AT&T is not "surrendering" the residential market.

In fact, it bears repeating a quote from my blog entry, AT&T The Sleeping Giant Awakens to Blitzkrieg the VoIP Market, where I said "No friggin way!". AT&T is NOT giving up, they are not surrendering.

Far from it.

Tagged: at&t, callvantage, callvantage at&t : Related Tags: residential market, abandoning residential, sleeping giant, giant awakens, awakens blitzkrieg, market

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Volunteer Asterisk programmers adding STUN support to Asterisk

August 26, 2004

Mr. Blog (David Beckemeyer) and Karl Brose are funding development for STUN support for the popular Asterisk open-source PBX.

This is great news since STUN support is a key feature to have in a VoIP deployment to get around the firewall "nasties".

You can read about it here: Mr Blog Entry - 07/07/2004: STUN Support for Asterisk

Posted in VoIP

Comments

Vonage secures $105 million in financing

August 25, 2004

Some Breaking news to share...

Vonage has closed a $105 million series D financing round led by New Enterprise Associates, with participation from 3i, Meritech Capital Partners and investors. Vonage senior management also participated in the round.

This latest round of financing, which brings total investment in the company to $208 million, will be used to accelerate expansion of Vonage’s service in the United States and abroad, including Canada, the U.K., the Pacific Rim and Latin America and to support the development of new offerings.

Tagged: vonage : Related Tags: financing, million, round, vonage

AT&T CallVantage partners with Amazon

August 25, 2004

Sheesh! I just blogged 10 minutes ago about how it seems everyone in the VoIP industry is making announcements about partnering and selling their products in retail stores and partnering with broadband router manufacturers.

Well, before I could finish my cup of coffee, into my Inbox comes similar news. AT&T CallVantage is now being sold online via Amazon.

Check out the news:
AT&T CallVantage Service Now Online@Amazon.com

Posted in VoIP

Tagged: amazon, callvantage, callvantage amazon : Related Tags: amazon, callvantage

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