Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Popular Telephony and Logicom consumer VoIP phone

September 28, 2004

Longboard partners with Global IP Sound

September 27, 2004

Interesting news I thought I would share...

LongBoard Partners with GIPS Licensing VoiceEngine to Deliver Unbeatable Voice Quality for the LongBoard OnePhone Application

Combined Product Sets Quality Bar for Wi-Fi Voice Over IP and Provides Unique Solution to Carrier Customers

San Francisco & Santa Clara, CA - September 27, 2004 - Global IP Sound (GIPS), leading provider of embedded voice-processing technologies and LongBoard, a leading developer of compelling voice applications for carriers, today announced a partnership agreement under which LongBoard will license the GIPS VoiceEngine which is being integrated into the LongBoard OnePhone Application, currently in trials with some of the largest operators in the world.

"We strive to deliver highly-differentiated products to our carrier customer, and we know that superior sound and voice quality are critical components to our success," said Gary Tauss, President & CEO of LongBoard, Inc. "GIPS voice processing technology has enabled us to enter the market with an industry leading product and position, and to deliver voice quality that exceeds traditional PSTN phones, even under adverse network conditions."

The LongBoard OnePhone Application allows a user to seamlessly roam between Wi-Fi and Cellular networks. This roaming is transparent to the end user, without dropping or interrupting their voice call.

Classic Computer Technology Hobby

September 27, 2004

Remember the Atart-2600? How bout the TRS-80, the ColecoVision, the Odyssey, the Commodore 64? What about the Newton - the first “unofficial” PDA (though some would argue there were earlier PDAs). Sure, mentioning these dated, practically ancient technology probably dates me.

Yapper yapping away

September 27, 2004

I received a press release from Yapper International this weekend stating, "the Company has shortened their corporate domain address to www.yapint.com for ease of use."

Well, whoop-dee-do... Well tickle me pink, this is the greatest press release I have ever read!
The press release did mention the company merged with FoneFriend, which at least gave me some inclination as to where this VoIP company came from.

They seemed to come out of nowhere, started posting in the VoIP Forums, and then sending me releases.

VoIP Conference

September 24, 2004

A VoIP conference is one of the best ways to stay educated on VoIP. VoIP is hotter than ever. And I have to say, staying educated on the latest VoIP products, services, or VoIP standards is a full-time job (actually it is my job!) Fortunately, TMC's Internet Telephony Conference & Expo, the leading VoIP conference, helps keep me educated.

VoIP Conference

2005 no doubt will be a banner year for VoIP.

Satellite TV in your car

September 23, 2004

Just got this press release about a mobile satellite TV antenna that you can install in your car. One of the problems with moving a satellite antenna is losing the "lock" onto the satellite. Ever tried installing DirecTV yourself? I did, and it was a pain in the ass to get it to get a continuous tone, hold onto the dish, and drill it into my deck all at the same time.

Asterisk 1.0 released

September 23, 2004

Verizon VoiceWing Broadband and VoIP Double Play

September 23, 2004

Skibare shared this news release with me:
VoiceWing Plus DSL Equals New Savings for Verizon Customers

Basically, Verizon is offering a "double play" package of broadband ($29.95/month) and VoIP unlimited local and long distance ($29.95) for $59.90/month.

This is great news. But personally, I'm waiting for the "triple play" of VoIP, broadband, and cable TV (more than just Basic Cable) all for less than $60/month. We're getting there, slowly but surely.

AT&T forms VoIP Innovation and Interoperability Program

September 22, 2004


AT&T announced a VoIP Innovation and Interoperability Program - kinda reminds me of the TMC Labs Innovation Awards which covers innovative VoIP and call center products.

Andy Abramson's VoIPWatch has some comments on this here you should go check out: http://andyabramson.blogs.com/voipwatch/2004/09/att_launches_vo.html

Here's a snippet of the release:
AT&T today announced a VoIP Innovation and Interoperability Program designed to stimulate and foster the development, delivery and adoption of new applications, capabilities and devices to serve the needs of businesses and consumers utilizing AT&T's vast VoIP portfolio of services.

The program is based on proprietary specifications created by AT&T that have allowed, and will continue to allow, select vendors to test applications and equipment against these specifications to ensure compatibility with AT&T VoIP services as the company pursues the next generation of communication. To date, a number of industry leaders representing application developers, equipment and device manufacturers, and silicon manufacturers have been invited to work with AT&T to deliver new capabilities that will shape and scale the emerging VoIP market.

Sony PS2 smaller with Ethernet capability

September 22, 2004

Sony is going to deliver a much smaller PS2 that
weighs about two pounds or about less than half what the current model weighs.

Additionally, the new model, like the Microsoft XBOX will have an Ethernet port. So I guess finally PS2 will no longer be 1 step behind Microsoft in that feature-set. The Ethernet capability is huge, since it allows for fast online gaming with less latency/lag issues, and it allows for VoIP trash talking.

Featured Events