VoIP & Gadgets Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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8x8 (Packet8) adds Fry's Electronics

August 25, 2004

Boy, what a flurry of announcments the past few days about VoIP providers partnering with retail outlets (BestBuy) or partnering with broadband router manufacturers (LinkSys, NetGear) to embed VoIP functionality in their routers. All of the aforementioned companies in parenenthesis have some sort of deal involving VoIP.

Well, add Fry's Electronics to the VoIP bandwagon!

Here's the news release:

8x8 ADDS FRY'S ELECTRONICS TO GROWING LIST OF PACKET8 RETAILERS

SANTA CLARA, Calif., Aug. 24, 2004 -- 8x8, Inc. (Nasdaq: EGHT), the Packet8 broadband voice over internet protocol (VoIP) and videophone communications service provider, announced that beginning August 27th, Fry's Electronics, a leading electronics retailer serving the western U.S., will be offering the Packet8 Broadband Videophone and Packet8 Broadband Phone Adapter.

Posted in Packet8

Comments

Samsung MM-A700 - TV on your cell phone

August 25, 2004

The Samsung MM-A700 is one cool cell phone. It's loaded with Sprint PCS's Vision Multimedia Services and a built-in Media Player application. It features a sharp 262,000-color screen, stereo sound, and can play back pre-recorded TV shows at 15fps.

Unfortunately, they don't currently support streaming live TV, though the technology exists today.

Posted in Gadgets

Tagged: samsung : Related Tags: samsung, technology, phone

Comments

Apple's iPod problematic install on Windows

August 24, 2004

Apple is known for having the most userfriendly experience in computing. I've always been a PC fan, even in the old 8086 and 80286 days before Windows even existed - DOS was my friend.

My first experience with Apple was a Macintosh IISE I believe which my college roommate had. I could never get used to the one-click mouse.

Posted in Gadgets

Tagged: 15gb, apple, apple ipod 15gb windows, ipod, windows : Related Tags: started getting, folder cannot, error message, required folder, error messages, apple

Comments

BugMeNot is no more

August 24, 2004

I probably surf over 200 web pages a day both for my job and for personal reasons. As such, one of my major pet-peeves is having to register on certain websites. I don't mind so much for certain types of sites, such as financial institutions (credit cards, banks), forums (i.e. VoIP Forum, 3000GT forum, Viper forum), so I can get notified for any new posts or replied to my posts.

Posted in Technology and Science

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AT&T makes deal with the devil (cable companies)

August 19, 2004

I was reading on Cnet and several other news outlets that AT&T struck some deals with Time Warner Cable, Comcast, Cox Communications, and Charter Communications. But have they struck a deal with the devil? Will the cable companies turn on AT&T? Read on...

Posted in VoIP

Tagged: at&t, at&t call vantage callvantage voip forum, call, callvantage, forum, vantage, voip : Related Tags: cable companies, cable company, devil cable, cable, broadband, companies

Comments

U.S. Soldiers in Iraq using VoIP to call home

August 19, 2004

Whether you are in the Bush or Kerry camp, and as divisive this election year has become, I think we can all agree that we should support our troops.

I was surfing the web and came across a company, Freedom Calls Foundation, that is offering free VoIP and video services to our troops abroad so they can call home for free. When you haven't seen your loved ones for months at a time, having not just voice capabilities, but also video to "see and virtually feel" your loved ones from afar is a real morale booster for our troops. I'm sure seeing live video has a very powerful impact on the miiltary families.

Posted in VoIP

Tagged: bush, forum, kerry, video, voice-over-ip, voip : Related Tags: freedom calls, calls foundation, protect those, repay america, brave soldier, video

Comments

Vonage new 311 service

August 18, 2004

Vonage just recently announed their new 311 service which lets you access local government services and information based on where you are located. Good stuff! Vonage 311 Service

Unfortunately, when I tried it on my Vonage line, all I got was a fast busy. I went back to their website and noticed they have a very limited number of cities supporting the 311 service- 13 total cities in fact with 7 coming soon.

Posted in Vonage

Tagged: 311, 911, vonage : Related Tags: public information, dialing service, information center, traditional phone, phone lines, service

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Broadband overtakes narrowband dialup woohoo!

August 18, 2004

Since I'm a bandwidth fan/nut/hog, I thought I would share this interesting release announcing that broadband has overtaken narrowband, i.e. dial-up. Just don't tell my dad he's in the minority and he needs broadband - he says he's fine surfing the Web at 56kbps. Add my co-worker, gadget-phobe, former Microsoft-patch-a-phobe and somewhat of a "technology Luddite", Robert Hashemian to that list of "holdouts" still surfing..

Posted in Technology and Science

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MCI deploys Ericsson's VoIP Engine solution

August 18, 2004

Ericsson and MCI Inc. today announced an agreement to deploy Ericsson's Engine solution to migrate MCI's US-based international gateway traffic from traditional circuit switching to carrier-class Voice over IP (VoIP).

Building on its domestic VoIP migration plans, announced in June 2003, MCI has become one of the first U.S.-based service providers to provision the transition of its international voice service to its core IP backbone. Already well into the deployment of Ericsson's latest generation voice switching platform into the network, MCI
expects to begin transitioning traffic by mid 2005.

The reasons for the migration to an all IP backbone are simple:
1) It enables MCI to flexibly and cost-effectively converge international voice services onto its IP backbone to optimize the network.
2) It increases efficiency and realizes operational savings while providing more value and feature offerings (such as "follow me") to customers.
3) By having a 100% IP core, MCI can become a "true" international phone company offering phone service throughout the world.

Posted in VoIP

Tagged: at&t, ericsson, mci, voip, voip at&t mci ericsson : Related Tags: engine solution, international voice, voice, ericsson, international, announced

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Kagoor Delivers Session Border Control Solution For Voice over Broadband

August 17, 2004

Remember Aravox Technologies? Well I do. They were one of the first companies to offer a session border control (SBC) that solves the issue of NAT traversal over VoIP without compromising security. Basically a SBC device, is an edge device that opens and maintains a secure hole through a firewall for real-time traffic, such as voice over IP or video.

Posted in VoIP

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