Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Xten in the Wiki Wiki Wiki room

September 22, 2004

Yapper VoIP device

September 21, 2004

Came across this new VoIP company in the VoIP Forums called Yapper. Reminds me of the Clapper. Clap on, clap off, the clapper!

Anyway, the thread claims "from what I understand www.yapinternational.com has an absolutley incredible new dial up voip solution...I ve been told it works great....and you dont even need a computer or broadband connection".

Nortel powers San Francisco Giants WiFi Stadium

September 21, 2004

Whoah, now this is cool! WiFi in the ballpark! Why is it that Silicon Valley has to be on the West Coast and they get all the cool stuff, including beta trials, WiFi deployments, etc.? Years ago, Rich Tehrani and myself discussed how one day sports arenas would have highspeed wireless access allowing you to surf the web, check other scores, or even watch streaming video of a replay of the play you just saw live!

Packet8 VoIP Prepaid Calling

September 21, 2004

Lingo Sets New Price Benchmark

September 21, 2004

Greg Galitzine brought to my attention some interesting news from Lingo. Apparently, Lingo is offering unlimited worldwide calling for an amazingly low price of $7.95/Month. This sets a new benchmark for Vonage, Packet8, Broadvoice, etc. to follow.

3Com builds Linux VoIP switch

September 20, 2004

Amway of VoIP

September 20, 2004

Another Disruptive VoIP product from VoIPUser

September 20, 2004

Came across this interesting VoIP-related blog entry:Tjardick's Weblog

He mentions VoIPUser which is offering FREE calling to not only SIP uers, not only IAX users, but also PSTN numbers in most countries. He says this is "disruptive". That's an understatement! Free phone calling simply by signing up with their service???

Dingotel New VoIP Player?

September 17, 2004

Came across this new VoIP company while lurking in TMC's VoIP Forums
(i.e. this thread titled wireless voip communication

I've never heard of them but they make some "mighty" claims against other leading VoIP software, including Skype.

Post some comments if you have heard about them or used their products.

Here are some of Dingotel's features from their website:

  • DingoTelâ„¢ frees you from the proximity of your computer.

     

  • Travel miles from your computer and talk worldwide and nationwide using 2way radios from Motorola.

Should Apple Acquire Skype article

September 17, 2004

Featured Events