Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Xten in the Wiki Wiki Wiki room

September 22, 2004

Yapper VoIP device

September 21, 2004

Came across this new VoIP company in the VoIP Forums called Yapper. Reminds me of the Clapper. Clap on, clap off, the clapper!

Anyway, the thread claims "from what I understand www.yapinternational.com has an absolutley incredible new dial up voip solution...I ve been told it works great....and you dont even need a computer or broadband connection".

Nortel powers San Francisco Giants WiFi Stadium

September 21, 2004

Whoah, now this is cool! WiFi in the ballpark! Why is it that Silicon Valley has to be on the West Coast and they get all the cool stuff, including beta trials, WiFi deployments, etc.? Years ago, Rich Tehrani and myself discussed how one day sports arenas would have highspeed wireless access allowing you to surf the web, check other scores, or even watch streaming video of a replay of the play you just saw live!

Packet8 VoIP Prepaid Calling

September 21, 2004

Lingo Sets New Price Benchmark

September 21, 2004

Greg Galitzine brought to my attention some interesting news from Lingo. Apparently, Lingo is offering unlimited worldwide calling for an amazingly low price of $7.95/Month. This sets a new benchmark for Vonage, Packet8, Broadvoice, etc. to follow.

3Com builds Linux VoIP switch

September 20, 2004

Amway of VoIP

September 20, 2004

Another Disruptive VoIP product from VoIPUser

September 20, 2004

Came across this interesting VoIP-related blog entry:Tjardick's Weblog

He mentions VoIPUser which is offering FREE calling to not only SIP uers, not only IAX users, but also PSTN numbers in most countries. He says this is "disruptive". That's an understatement! Free phone calling simply by signing up with their service???

Dingotel New VoIP Player?

September 17, 2004

Came across this new VoIP company while lurking in TMC's VoIP Forums
(i.e. this thread titled wireless voip communication

I've never heard of them but they make some "mighty" claims against other leading VoIP software, including Skype.

Post some comments if you have heard about them or used their products.

Here are some of Dingotel's features from their website:

  • DingoTelâ„¢ frees you from the proximity of your computer.

     

  • Travel miles from your computer and talk worldwide and nationwide using 2way radios from Motorola.

Should Apple Acquire Skype article

September 17, 2004

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