VoIP & Gadgets Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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Vonage competitor

August 4, 2004

I must be slipping. I came across Lingo while Googling and I've never heard of them. They offer broadband VoIP just like Vonage. In fact, their rate plans and prices are eerily similar to Vonage. For instane, Lingo has Basic - 500 minutes for $14.95, Unlimited for $19.95. They also offer an interesting plan called "Unlimited International" for $79.95.

It won't be long now before two guys in a garage will be launching their own VoIP phone companies... Come to think of it, maybe I should?

Check out Lingo here:
Broadband Phone Service - Do you Lingo?

Posted in Vonage

Tagged: vonage : Related Tags: lingo, offer, unlimited, vonage

Comments

Vonage Outage Part 2

August 3, 2004

It would appear that Vonage is not the only broadband VoIP provider with a major outage this week. I blogged the Vonage outage and joked that maybe it was a conspiracy by the phone companies to intentionally block Vonage's traffic.

Well, it's no joke in Korea. Apparently, a Korean company, PCCW, is accused of blocking rival phone services to Hong Kong Broadband Network (HKBN) and and Hutchison Global Communications (HGC) for about 15 hours on Sunday and Monday.

Posted in Vonage

Tagged: vonage : Related Tags: broadband network, blocking rival, accused blocking, phone services, vonage outage, vonage

Comments

Digital Memory cards survive extreme tests

August 3, 2004

Many of us own digital cameras or PDAs that use CompactFlash or SD memory cards. Well, I'm sure none of us would want to lose precious photos or important data contained on these memory cards. A show of hands - "Who backs up their memory card?" Most probably don't, although I'm sure most people download their photos to their computer's hard drive. But as CF/SD cards get larger in size and cheaper in price, I guarantee people will download and erase photos off of their memory cards much less.

Posted in Gadgets

Vonage Outage as Reported in VoIP forums

August 3, 2004

As first reported in TMC's VoIP Forum, Vonage experienced a major outage today.

The first post (Is Vonage Down?) was at 10:34am EDT. Then another posted Vonage was down at 12:05pm. I knew something was up.

Posted in Vonage

Tagged: outage, vonage : Related Tags: nationwide calling, calling disruption, major outage, global crossing, vonage, forum

Comments

Is Firefox hotter than Britney Spears and Paris Hilton

August 1, 2004

Unless you have been hiding under a rock, you have probably heard about Firefox. No, this is not a plug for the 1982 Firefox movie starring Clint Eastwood.

Speaking of Clint Eastwood, if I may sidetrack for a moment; I read recently in a Forbes article titled "How Clint Eastwood Rouses Guys' Love Hormone" that watching a Clint Eastwood movie can actually raise your testosterone levels. (Bridges of Madison County excluded) Don't believe me?

Posted in Reviews, Technology and Science

Tagged: britney spears, firefox : Related Tags: tabbed browsing, clint eastwood, mozilla browsers, internet explorer, paris hilton, firefox

Comments

Bootleg DVD Drive-In Theater

July 31, 2004

Currently, I'm 33 years old, so unfortunately due to my age, I have only gone to a drive-in theater maybe 4 times my entire life before they pretty much disappeared - but not before making an impact on my psyche. I remember the terrible quality mono speakers that you rested on your car window sill. In fact, I remember my parents having to drive to 3 different parking spots once just to find one that actually worked. I remember intermissions and the opportunity to get a refill of my drink or popcorn and hanging out with friends.

Posted in Technology and Science

Tagged: bootleg, dvd : Related Tags: technology circuits, drive theaters, remote control, digital brigadoon, drive theater, drive

Comments

HP h6315 GSM GPRS Wi Fi and Bluetooth enabled iPaq

July 29, 2004

HP recently announced a really cool GSM/GPRS-enabled iPaq that also supports WiFi and Bluetooth, making it one of the first to support all 3 wireless protocols.

The iPaq h6315 was developed in partnership with T-Mobile USA Inc. and allows users to make phone calls over T-Mobile's GSM/GPRS (Global System for Mobile Communications/General Packet Radio Service) network.

Most importantly, it can switch between those wide-area network technologies and LAN connections provided by Wi-Fi or Bluetooth chips.

What does this mean?

Posted in Gadgets

Comments

Pac Manhattan - Pacman on the streets of Manhattan

July 29, 2004

I've been meaning to blog "Pac Manhattan" for some time now. Since i grew up in the 80's, Pacman was one of my favorite video games. No other video game (in my opinion) has matched the hype and has had the cultural impact that Pacman had. (Yes, that includes Legend of Zelda)

This game was played by kids and parents alike.

Posted in Technology and Science

Comments

Packet8 firmware download with new features

July 28, 2004

I saw this posting yesterday on the VoIP Forums about Packet8's new firmware.
VoIP Forum and other Technology Forums: Latest Packet8 firmware for download

(Just click the link above to found out where to download the latest Packet8 firmware.)

Then just today I got the press release attached below from Packet8 talking about the same new firmware! Looks like this forum poster scooped me! Bastard. Maybe I should ban him from our VoIP forums?

Posted in Packet8

Tagged: firmware, packet8 : Related Tags: service allows, packet firmware, telephone videophone, telephone service, latest packet, packet

Comments

Shunra network tools and Sony Playstation 2

July 28, 2004

I love Shunra’s emulator and network tools! In fact, we have Shunra\Cloud 4.0 in TMC Labs which we use to inject latency and packet loss when testing VoIP products. They also have another product called Shunra/Storm which enables users to emulate any network behavior including latency, jitter, packet loss, duplication, fragmentation, bit error rate, frame relay flow control, and more, giving users a true picture of application functionality under any network condition.

Apparently Sony Computer Entertainment Europe (SCEE) has also learned about Shunra’s powerful network emulator tools and is using Shunra\Storm to proactively ensure that multi-player PlayStation 2 games are optimized for network gaming, including the Internet.

Posted in Technology and Science

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