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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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The Fall of Vonage and Net2phone?

September 7, 2004

I recently discussed the possibility of the "Death Knell for Vonage, Net2Phone, Packet8, Broadvoice, Lingo"

This news story makes a similar analysis:
CableFAX's CableWORLD:Meet the System-Rock Hill, S.C.: Rockin' With a Five-Pack

One quote from this article says, "Sounds like no need for Vonage, Net2Phone or any middleman vendor here."

I still think Vonage, Net2Phone, etc. are here to stay - at least for a little while. But certainly the "triple play" bundled offerings that cable companies can provide does not bode well for ITSPs that only provide "voice".

Then again...

AT&T suckers the Cable Companies on VoIP broadband service

September 7, 2004

I've been meaning to comment on this Cnet article from last week:
AT&T won't mess up again - News - ZDNet

It's an interview with AT&T's David Dorman where he talks about AT&T's future direction with VoIP and their recent deals with cable companies.

Here's a quote that really stuck in my craw:
AT&T David Dorman:"It's a battle between the cable guys and the Bells. People talk about it being a duopoly. It's not a duopoly.

VoIP, Where are you IBM?

September 7, 2004

Dial-Up VoIP

September 7, 2004

In the VoIP Forums there has been a lot of requests for help in finding Dial-Up VoIP products.

While broadband has recently surpassed dial-up users in the U.S., (see http://blog.tmcnet.com/blog/tom-keating/voip/archives/broadband-overtakes-narrowband-dialup-woohoo.html), there still are millions of dial-up users that would love to use VoIP over their dial-up connection.

Go check out these two VoIP forum threads that discuss dial-up VoIP products:
VoIP Forum Call Center Forum other Forums: Dial-Up VoIP Part 1
VoIP Forum Call Center Forum other Forums: Dial-Up VoIP Part 2

Skype certainly is one option that works pretty well over dial-up.

To really make VoIP over dial-up a common occurence, AOL, the largest dial-up provider in the U.S., if not the world, needs to offer dial-up VoIP.

Using PSTN Acces Numbers to dial SIP address

September 6, 2004

Packet8 VideoPhone review

September 3, 2004

To borrow a quote, "Beavis, this is the coolest thing I have ever seen".

I got a sneak peek at the Packet8 VideoPhone, which has an embeded RTOS (UNIX/OSIX compliant) and I was quite impressed! It supports CIF (352 x 288 pixels) and QCIF (176 x 144 pixels) resolutions, and it uses SIP. According to the specifications, it uses G.711, G.723.1 for the audio, although when I spoke to Packet8, they said the videophone also uses their own "flavor" of G.729a.

Hooking up the Packet8 VideoPhone was a breeze.

VoIP SPIT spam

September 3, 2004

Worlds's First Internet Television Network

September 2, 2004

Check out this release:
PRESS RELEASE: GET READY! THE NEXT REVOLUTION IN TV STARTS LABOR DAY WEEKEND!

wIPphone VoIP service offers unlimited numbers worldwide

September 2, 2004

wIPphone is offering unlimited numbers free of charge to select cities (over 900) in the U.S. and countries worldwide. Thus, you can for instance have the ever-popular New York number, as well as a number in California, or wherever.

There FAQ states:
Can I get a regular or toll-free US phone number attached to my wIPphone?

South Africa - Welcome to the VoIP Revolution Man!

September 2, 2004

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