VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Ken Jennings Jeopardy run

July 28, 2004

I just thought I would share a couple of links about Ken Jennings amazing run on Jeopardy. This man's trivia knowledge is incredible and he has puts my trivia knowledge to shame.

The cult of Ken Jennings (kottke.org)

How I defeated the seemingly unbeatable Ken Jennings

First we had Michael Jordan who was a cut above anyone else. Sure I could thow on my sneakers and have a playground game with some friends, but I had no illusions of being in the same league as MJ.

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Great Blogging tip for bloggers

July 27, 2004

Here's my great blogging tip of the day. It seems to me that pinging weblogs.com fails more often than not, which means people won't find my new blog posts as easily. I recently learned about a better site to ping.

Here's a link to a suggested "ping aggregator". It pings several of the top blog ping sites.

Posted in Technology and Science

Tagged: blog, bloggers, blogging, tips : Related Tags: great blogging, lists

Cisco Anti-spam breakthrough rumors

July 27, 2004

I've seen a few news stories claiming that Cisco in on the verge of a breakthrough to block spam at the router level. You know, for the technically unsavvy, it's the place where all the IP packets get routed across the Internet? For those even less technically inclined, it's those magical little boxes that send & deliver data across the Internet. Ok, for the really technically challenged stone-agers who still pay their bills with envelopes and stamps (and not online like any sane person), think of routers as kind of like the postman that routes mail to you.

Posted in Technology and Science

Tagged: cisco : Related Tags: router level, cisco verge, cisco, technically, breakthrough, router

Verizon to battle Vonage for VoIP broadband supremacy

July 26, 2004

Well, first it was AT&T, now another major carrier is jumping on the broadband VoIP bandwagon. Verizon has announced residential VoIP over broadband to compete with Vonage and AT&T's offerings (amongst others, i.e. Packet8, VoicePulse, etc.).

Vonage still reigns as king, and Vonage has a much more flexible pricing structure than either AT&T or Verizon (which is more expensive @ $39.95 per month or $34.95/month if you have Verizon DSL).

Posted in VoIP

Tagged: verizon : Related Tags: customer service, deltathree provide, verizon, vonage, broadband, month

Voiceglo eDonkey Partner to Offer VoIP phone Service to Millions

July 26, 2004

I just got some interesting news this morning. Apparently, Voiceglo and eDonkey have partnered to offer Internet Phone service to millions of eDonkey network users. Personally, I'm a fan of the open-source eMule client called eMule Plus.

Looking at the press release (pasted below) it's unclear if VoiceGlo actually leverages the eDonkey P2P network or if VoiceGlo simply bundles their software client with the eDonkey program. If it does use the P2P eDonkey network, then VoiceGlo has "one upped" Skype, which uses its own proprietary P2P network of users.

Tagged: voiceglo : Related Tags: edonkey network, phone service, voiceglo edonkey, voiceglo simply, service millions, edonkey

VoIP Developer Conference around the corner...

July 26, 2004

VoIP is hotter than ever with everyone and his brother looking to get a piece of the action. So just how do you get into VoIP? Most likely you are going to need to hire VoIP developers or become one yourself.

Well I have some good news for you if you are looking to educate yourself on developing VoIP applications. The VoIP Developer Conference is just around the corner (Aug 3-4th). This is the first time anyone has had a VoIP show strictly for developers.

It's located in San Jose, CA. (Silicon Valley) so there should be plenty of tech-heads filling the classrooms. If you haven't checked out this show, you should do so now.
VoIP Developer Conference

Posted in VoIP

Skype a security risk?

July 23, 2004

This article says that the ever-popular Skype has a security risk. Essentially, Dmitry Goroshevsky, founder-CEO of Popular Telephony, which has a server-less peer-to-peer VoIP software called Peerio, stated that Skype is a big security risk for corporate networks.

I'll have to investigate this some more, but for now, check out the article.

Om Malik on Broadband » Skype, a security risk for corporate networks?

Posted in Skype

Tagged: skype : Related Tags: corporate networks, skype, security

Voiceglo sweepstakes to win "one of this year’s hottest cars"

July 22, 2004

I just received a press release from Voiceglo that states: "Voiceglo... is encouraging people to ‘Talk It Up’ with friends and family this summer using Voiceglo’s free Internet phone, the GloPhone, and possibly win one of this year’s hottest cars in the process.

Hmmm, wonder what kind of car they're talking about? Is it a Dodge Viper?

Posted in Skype

Tagged: voiceglo : Related Tags: friends family, year’s hottest, ‘talk up’, internet phone, up’ friends, glophone

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Hilarious Bush Kerry "This Land" Shockwave video from JibJab

July 20, 2004

I was watching NBC News and heard about JibJab's hilarious political cartoon that makes some really funny jabs at both of them. So whether you are in the Bush camp or Kerry camp, you'll find this pretty fun due to it's even-handed ribbing of both.

I could not stop laughing. Good stuff!

Posted in Technology and Science

Tagged: bush, kerry : Related Tags: jibjab, video, google, kerry

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My Favorite Disney GPS Coordinates

July 20, 2004

I promised awhile back (this Disney World blog entry), that I would post some GPS coordinates that I captured while down in Orlando, Florida. Someone trackbacked to my blog entry and reminded me that I hadn't posted the GPS coordinates as promised. Well, the time has come!

Disney World's Mission Space Ride

Before I give the GPS coordinates, check out this video I captured of EPCOT Mission Space.

Posted in Gadgets

Tagged: disney, disney gps, gps : Related Tags: disney world, mission space, using gpsbabel, pocket streets, microsoft pocket, coordinates

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