Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Microsoft Media Player 10 - Apple iTunes killer?

September 2, 2004

Microsoft launched their new Media Player 10 today which they are positioning as an "iTunes killer". As a proud new owner of a 20gb iPod and iTunes user, we'll just see about that.

Microsoft did make some improvements to Media Player, including finally the ability to rip CDs to MP3 format - before you had to buy a plug-in or rip to Microsoft's proprietary .wma format.

They also finally decided to KISS (Keep It Simple Stupid) their Media Player by having intuitive tabs that include: Now Playing, Library, Rip, Burn and Guide.

Nintendo DS offers WiFi VoIP gaming

September 1, 2004


It is being reported that the Nintendo DS has a headset port which will be used in conjunction with the built-in wireless 802.11b networking capabilities to offer VoIP chat. This will also enable gamers to use the Nintendo DS to make free phone calls or simply to talk trash while fragging your opponent.

Of course Microsoft Xbox Live already does this. But rumor has it the Nintendo DS will enable PSTN phone calls - not just gamer-to-gamer voice chat.

VoIP news hotter than ever

August 31, 2004

There has been a flurry of VoIP news, announcements, and VoIP reports, which all point to the same thing. VoIP is exploding!

For example, according to this Yankee Group VoIP release, more than one million US consumers will have subscribed to an IP telephone service by the end of this year, up from only 131,000 at the end of 2003.

The report also predicts that 17.5 million US households will be using the technology by the end of 2008.

Skype Lauches Apple Mac OS X version

August 31, 2004

Charter goes for the Telecom Triple Play (voice, data, video)

August 31, 2004

As of late, several phone companies have been partnering with cable and satellite TV providers to complete their triple play, while at the same time, several major cable firms are moving strongly into phone services via VoIP.

Well, my cable provider Charter Communications is set to complete the "telecom triple play" with the addition of phone service.

Service providers have long considered the so-called triple play of voice, video and data the Holy Grail because it allows them to become a customer's sole provider with one package price and one bill.

Charter announced deals Monday that will allow it to add VoIP phone services to its cable TV and cable Internet access offerings.

About Me

August 31, 2004

Welcome to my VoIP & Gadget Blog. My name is Tom Keating and I've been in telecom/datacom since 1994 when I joined Technology Marketing Corporation (TMC), a publisher of VoIP news, call center & CRM news, as well as other telecom information. My interests in computers started at the age of 12 in 1982. My first computer was a Radio Shack TRS-80 Color Computer (CoCo) and I subscribed to Rainbow Magazine which covered the CoCo. Growing up a computer geek, I pursued computer science in college and graduated with a B.S. in Computer Science and Engineering from the University of Connecticut.

In 1995 my boss, Rich Tehrani offered me a new challenge - create a labs that tests CTI Computer Telephony Integration), the precursor to VoIP, as well as call center products, and other telecom products for TMC's magazines.

Aruba Wireless and Ortronics Wi-Jack - the First WiFi Wall Outlet

August 31, 2004


I came across an interesting release that claims they have developed the world's first Wi-Fi wall outlet.

Here's an excerpt:
Aruba Wireless Networks (Aruba) and Ortronics Inc., a global leader in enterprise structured cabling systems, today announced they have developed the world’s first Wi-Fi wall outlet.

The new patent-pending Wi-Jack™ Wi-Fi wall outlet will be marketed and manufactured by Ortronics and will integrate Aruba’s next generation enterprise wireless LAN (WLAN) technology directly into an office network wall outlet.

Today, most access points (APs) are deployed in the ceiling at significant cost and on-going operational expense.

AT&T David Dorman interview on VoIP and AT&T's plans

August 30, 2004

AT&T is not a phone company - they're "a networking company"

August 30, 2004

Fool.com: Ma Bell Up for Sale? [Motley Fool Take] August 23, 2004

This article has an interesting "theory" that with AT&T's latest financial and marketing moves, including a strong push for VoIP offerings (AT&T CallVantage), that AT&T is setting itself up for sale or takeover bid. This is an incredible claim if it is true.

Death Knell for Vonage, Net2Phone, Packet8, Broadvoice, Lingo?

August 27, 2004

I was just reading this article: Net2Phone Out2Dry and it brings up some interesting points regarding the positioning of phone companies/Tier 1 carriers, cable companies, and the likes of Net2Phone, Vonage, Lingo, etc.

It discusses how Sprint picked up a cable-telephony contract from Mediacom Communications Corp. and how that could spell trouble for Net2Phone which is also trying to get a foothold in cable telephony.

The article goes on to say that the reason why Mediacom chose Sprint was because of crucial telecom features such as 911 service. Of course, a counterpoint to the 911 argument is that Vonage, which is a similar company to Net2Phone supports 911 just fine.

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