VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Windows CE lab

June 28, 2004

I love Windows CE (use it for my car GPS), but if you think this operating system is used just in PocketPCs and Handheld PCs, you would be wrong. Here's an interesting video clip that demonstrates some cool Windows CE devices that are in development at Microsoft's Windows CE lab.

Clip was taken from this link:
Mike Hall - Windows CE and Windows Embedded Lab Tour

Posted in Gadgets

Tagged: ce, windows, windows ce : Related Tags: windows

Computer Telephony without Telephony Boards

June 25, 2004

I just read a news release from Uniqall that discusses Moore's law and the affect that VoIP has had on eliminating the need for hardware telephony boards (i.e. Dialogic/Intel) and instead using software-based host media processors for all of the media processing.

This is similar to Intel's NetStructure Host Media Processing (HMP) which is also software-based and uses the Pentium chip for processing. Anything to make you upgrade to the latest and greatest Pentium, right?

Posted in VoIP

Skype goes Linux

June 25, 2004

Skype has released a beta version of a Linux version of the popular Skype client.

Read the full story here:
Globetechnology

Posted in Skype

Tagged: linus, skype : Related Tags: skype

1.21 gigawatts? 1.21 gigawatts? Great Scott!

June 25, 2004

Back to the Future fans will remember the quote "1.21 gigawatts? 1.21 gigawatts? Great Scott!" I couldn't help but think of this famous line when I read about a new battery technology that generates 100 milliwatts of electricity.

Toshiba announced a fuel-cell breakthrough with a thumb-sized prototype designed to power MP3 players and cell phones. Apparently, it can power an MP3 audio player for about 20 hours on a single 2 cubic-centimeter charge of methanol fuel.

While it's not plutonium, 20 hours of playback is nothing to sneeze at!

Full story here:
Toshiba Develops Tiny Fuel Cell for MP3 Players" href="http://www.newsfactor.com/perl/story/25550.html">NewsFactor Network - - Toshiba Develops Tiny Fuel Cell for MP3 Players

Posted in Technology and Science

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The Ghost in the Machine...

June 25, 2004

Do you hear your PC dialing out when you're not even trying to connect to the Net? Do you hear mysterious touch tone digits being dialed at 2 in the morning? Are you wondering perhaps if there is a ghost in your machine? (btw, if interested in a thought-provoking book, check out 'The Ghost in the Machine')

Or perhaps when you try to connect to the Internet over your dial-up modem, it won't connect for some reason?

Posted in Technology and Science

Bob Bemer, a computer legend dies

June 24, 2004

Ever since 6th grade I have been fascinated with computers. One of the first things I learned was the ASCII chart (American Standard Code for Information Interchange). I knew that the alphabet started with decimal 65 (letter 'A') and ended with decimal 90 (letter 'Z').

Special characters such as a space was 32 and a carriage return was 13.

Posted in Technology and Science

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Free city-wide WiFi for Spokane

June 24, 2004

Here's some interesting news:
MSNBC - City installs 100-block WiFi 'hot zone'

Wow, free WiFi for an entire city? Boy, the writing sure is on the wall for cheap, ubiquitous broadband!

Of course, if you get a greedy power user using a P2P client such as Kazaa, eDonkey, Emule, etc. they can suck all the bandwidth. Not that I ever do that. ; )

Perhaps they are implementing some sort of traffic management/QoS to prevent bandwidth hogs?

Posted in Technology and Science

Tagged: city, city wifi, wifi : Related Tags:

Comdex cancels show!

June 23, 2004

Wow, I'm in utter shock that Comdex has cancelled their Fall Las Vegas show. I've been to that show many times over the years. Sure it has had its up and downs, especially with the .com bubble burst, but it is still considerd "the IT show" to attend for staying informed on general IT-related stuff.

You can check out their news release on Comdex's web site, which simply calls it a "postponement" by stating "MediaLive International, Inc. today announced that COMDEX® Las Vegas 2004 has been postponed in order to reshape the event with the cooperation of information technology (IT) industry leaders.

Posted in Technology and Science

Tagged: comdex : Related Tags: comdex, vegas, comdex®, industry

Spam sending PCs kicked offline

June 23, 2004

Almost nobody hates spam more than I do. I have like four layers of anti-spam protection running on my PC, including RBL (realtime black lists), iHateSpam, CloudMark, and an anti-spam software installed on our Exchange Server.

I wrote a column about my "spam rage" recently, which you can check out here.

Recently, major ISPs have announced plans to TURN OFF Internet access to any zombie PCs sending out spam.

Posted in Technology and Science

Tagged: spam : Related Tags: zombie virus, kicked offline, agreement, access, problem, zombie

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Yahoo Messenger adds new VoIP capabilities

June 22, 2004

Anyone that currently uses Yahoo! Messenger knows it already has a "push to talk" capability that lets you talk PC-to-PC to someone on your buddy list.

Well, at SuperComm 2004, Yahoo announced it would be supporting "click to call" over the PSTN for making PC-to-phone calls. Two possible PSTN providers include SBC Communications and Verizon Communications, which utilize Sylantro's VoIP infrastructure that Yahoo also uses.

With Yahoo's strong presence in the IM space, seeing them getting into VoIP with PSTN access capabilities will surely cause some heads to turn, especially Microsoft (Messenger) and AOL (Instant Messenger).

Posted in VoIP

Tagged: yahoo : Related Tags: yahoo messenger, yahoo, messenger, phone, progs, voice

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