Tom Keating : VoIP & Gadgets Blog
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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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AT&T CallVantage VoIP calls blocked

August 12, 2004

Some VoIP calls being blocked | CNET News.com

Cnet.com has reported that some users are having issue receiving inbound calls. This has once again raised the issue of whether or not cable broadband companies are blocking VoIP calls.

I discussed the potential for network service providers to block VoIP traffic in my Vonage Outage Part 2 blog entry. Damn hypercompetive bastards!

Playing chicken installing Microsoft Windows XP SP2

August 12, 2004

A few fellow co-workers that all work in IT played a game of "chicken" yesterday. That is, we were trying to figure out who would be the guinea pig to install the Microsoft Windows XP SP2 (Service Pack 2). The conversation went something like this.
"You install SP2."
"No, you"
"Uhh, no.


Blocking attachments in Outlook Express

August 11, 2004

After my little episode of having my home PC infected by my wife with the Bagle virus I thought I would look into some freeware/shareware utilities that remove untrustworthy attachments (i.e. .exe, .com, .pif, .bat, .vbs, etc.) from Outlook Express. (Note: I had the latest anti-virus definitions installed, but the virus writers are always a step ahead, so best to just block certain file types if at all possible)

I found one shareware called Outlook Express Quick Tools (OE Quick Tools for short) for $29.95 that lets you remove attachments, but it's unclear if you have to manually remove them or not. I think iit just removes attachments of all kinds just to reduce the size of your Outlook Express database.

VoIP2Save.com "We have Number Portability - Our Competitors Do Not!"

August 10, 2004

VoIP2Save.com "We have Number Portability - Our Competitors Do Not!"
Na na na na!

Well they weren't actually quoted saying it like that, but pretty damn close! : )

I just saw this release hit the wire:
PRESS RELEASE: Broadband Internet Phone Company, VoIP2Save.com Announces Full Phone Number Portability

The release claims that Vonage, Packet8, Voice Glo, Lingo and I-Connect do not allow customers to keep their phone number the company assigned to them, if the customer decided to switch to another phone company. I know I have heard complaints from users when they tried porting their phone number when switching from one broadband VoIP service provider to another.

Snom's new 220 VoIP phone

August 10, 2004

I am a fan of the Snom VoIP phones, TMC Labs reviewed a couple Snom phones recently and were pretty impressed. (Snom 100 and 200 product review)

so I thought I would share their press release announcing their new 220 phone which features a 128 X 64 pixel graphical backlit display:

Berlin, 2004-08-10: snom technology, situated in Berlin, is expanding its VoIP phones business line with the new IP phone snom 220, which has been specially developed for the small and medium-sized enterprise segment. This high-end affordable device addresses the communication needs of power users such as executive and administrative staff who require very high standards from communication systems.

Convenience is guaranteed by the 128 x 64 pixel graphical backlit display.

AT&T the Sleeping Giant Awakens to blitzkrieg the VoIP market

August 10, 2004

So every industry pundit is claiming that AT&T has surrendered to the Baby Bells, but I know better.

Here are some headlines:
AT&T surrenders fight for home telephone services
AT&T Gives Up on Consumer Market
AT&T rings in a new business strategy


"AT&T last month said that it would stop promoting its local and long-distance services to consumers, marking the end of an era for the company that once served virtually every U.S. home. AT&T plans to focus exclusively on big business customers, which account for 75% of overall revenue.

Windows XP SP2 Download - If you know where to look

August 9, 2004

Stooges have been colorized on DVD - Say it ain't so!

August 9, 2004

Nortel buys 5 percent of Global IP Sound

August 9, 2004

In the February 2003 issue of Internet Telephony Magazine, I wrote about Global IP Sound's excellent GIPS VoiceEngine codec, which can be integrated into VoIP applications. GIPS VoiceEngine is a software package that handles all the voice components and includes an adaptive jitter buffer (GIPS NetEQ), acoustic echo control, packet loss concealer, and any standard codec can be plugged in, including G.711, Enhanced G.711, and iPCM.

Their codec is designed to handle heavy latency and heavy packet loss. In fact, I tested their codec using Shunra's Cloud 4.0 to induce 25% and 50% packet loss to see how their codec would handle it and it performed remarkably well.

Could VoIP market become fragmented?

August 9, 2004

One of the beauties of VoIP is its openness, its adherence to industry standards, and its ability to easily route calls across the public Internet or private networks. Unfortunately, many VoIP startups are building their own proprietary networks (i.e. their own “islands”) that don't communicate with each other.

For example, say you sign-up with Vonage and then you make a call to a Packet8 user.

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