VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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AstriCon 2012 Luncheon 360 Degree Panorama

October 24, 2012

Took this 360 degree panorama using PhotoSynth. I loved the atmosphere, including the plants and the natural sunlight coming through the ceiling windows. I wonder if this place gets hot due to the greenhouse effect in the Georgia summer heat? You can only see 1/2 of the room, since the other half is to the right blocked by some stairs that go up to a balcony. Overall, the luncheon was packed and the food was pretty good - flank steak. mashed potatoes, plus squash and green beans.

Note:Click square icon for full-screen / better viewing

Posted in Asterisk, Unified Communications, VoIP

Tagged: astricon, atlanta, georgia, luncheon : Related Tags: degree panorama

Dan Jenkins Discusses Asterisk, HTML5, NodeJS with CRM Integration

October 24, 2012

Pretty packed session. Pretty cool demo and I always love seeing source code and resultant demo in action. Can't wait for WebRTC session at 1:45pm. Also, I have word about some interesting Asterisk news forthcoming but cannot discuss it just yet. Stay tuned!

Posted in Asterisk

Tagged: astricon, crm, html5, nodejs : Related Tags:

SugarCRM's Clint Oram's AstriCon Keynote [VIDEO]

October 24, 2012

This is SugarCRM's Clint Oram's AstriCon keynote taken holding my iPhone 4S up in the air. It's not the full keynote but it is 6 minutes long - hey I can only hold my arm up for so long! However, the video excerpt gives you a flavor of what he was discussing, including how open source isn't discussed nearly as much as it used to be - supplanted by 4 hot topics that he lists as mobile, social, big data, and cloud. He also discussed SugarCRM and Asterisk integration via YAAI. Check it out:

Posted in Asterisk, Call Center and CRM, TMCnet, Unified Communications, VoIP

Tagged: asterisk, astricon, clint oram, diigum, mobile, open source, sugarcrm, voip : Related Tags: astricon keynote, sugarcrm, keynote

David Duffett AstriCon 2012 Keynote [VIDEO]

October 24, 2012

Everyone in the Asterisk community is familiar with David Duffett. He is the Director, Worldwide Asterisk Community at Digium and Founder, CTO at TeleSpeak Limited. With a British accent and British humor to boot, David is not only knowledgeable on Asterisk he's also entertaining to watch and listen to. He cracked a joke about how slow PolyCom phones are to reboot. Yeah, I've griped about that too. 65s for a PolyCom IP 650 is ridiculously long.

Anyway, check out his AstriCon 2012 keynote (technically a short speech, some gifts given to Asterisk community members, including Ward Mundy/Nerd Vittles, and then an introduction to the next speaker SugarCRM's Clint Oram) below:

Posted in Asterisk, TMCnet, VoIP

Tagged: asterisk, astricon, atlanta, david duffett, georgia : Related Tags: asterisk community, astricon keynote, david duffett, asterisk, community, david

Mark Spencer AsteriCon 2012 Keynote! [VIDEO]

October 24, 2012

Yesterday, I posted a bunch of AstriCon photos, including panoramic photos and even a 360 degree panoramic. Well today I've got some video for ya! Here's Mark Spencer, Founder of Asterisk, giving the opening keynote address at AstriCon 2012 in Atlanta, Georgia. This took place about an hour ago. I would have had this up even quicker, but I'm struggling with sporadic Wi-Fi and even 4G coverage in the hotel. Too many Asterisk geeks with too many wireless gadgets overloading the wireless access points since the Wi-Fi in my hotel room works just fine using the same bandwidth connection. In any event, enjoy!

[It's HD, so click for full-screen]

Posted in Asterisk, Linux, TMCnet, Unified Communications, VoIP

Tagged: astricon, atlanta, digium, georgia, mark spencer, open source, voip : Related Tags:

AstriCon 2012 Exhibit Floor Panoramic Photos

October 23, 2012

Though I would share some AstriCon 2012 exhibit floor photos. The Digium booth was pretty mobbed the entire evening. I was able to meet with Vitelity's Kerry Garrison, Digium's Leslie Conway and Mark Amick, Schmooze Communications and too many other to list. Make sure to click the photos for a full-sized image, especially the panoramic images, which is all of them except for the first image below.

Posted in Asterisk, SIP, Unified Communications, VoIP

Tagged: asterisk, astricon, digium, exhibit floor, open source, panoramic, photos, voip : Related Tags: exhibit floor, astricon exhibit, photos

AstriCon 2012 360 Degree Panoramic

October 23, 2012

I know many of you Asterisk fans couldn't make AstriCon here in Atlanta, Georgia, so I've got the next best thing for you to be here virtually - a 360 degree panoramic of a packed Asterisk 123 session using Microsoft PhotoSynth. Don't say I never do nothing for ya!

Note: Use mouse to move around the panoramic image.

Posted in Asterisk, Unified Communications, VoIP

Tagged: asterisk, astricon, atlanta, georgia, voip : Related Tags: degree panoramic, panoramic

Digium's Steve Sokol Explains the Various Digium IP Phone Models

October 23, 2012

Digium's Steve Sokol explains all the various Digium iPhone models, specifications, features, pricing, etc. Here's a couple photos from his session:

Posted in Asterisk

Tagged: asterisk, astricon, ip phone, voip : Related Tags: steve sokol, explains various, sokol explains, various digium, digium

Digium's Joshua Colp Discusses Asterisk Configuration Framework & Teases WebRTC

October 23, 2012

I asked Digium's Joshua Colp about WebRTC during his session on Asterisk's configuration framework and he mentioned another session dedicated to WebRTC is coming up. He added that I should definitely attend and that others in the audience should as well. I'll be there!
Here's some photos of his session.

Posted in Asterisk

Tagged: asterisk, astricon, joshua colp : Related Tags: configuration framework, webrtc, session

Shaun Ruffell Leads Intro to Asterisk Development Session

October 23, 2012

Digium's Shaun Ruffell, Linux Kernel Developer, is now answering some pretty technical questions.

Posted in Asterisk

Tagged: asterisk, astricon, development, voip : Related Tags: shaun ruffell

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