VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Packed AstriCon Session on 'Intro to Asterisk Development'

October 23, 2012

This panoramic photo of this session speaks for itself.

Tagged: asterisk, astricon, voip : Related Tags:

Digium's Billy Chia Gives Overview of Asterisk

October 23, 2012

Digium's Shaun Ruffell Billy Chia gives excellent overview of Asterisk including some technical analysis such as channel drivers and dynamically loaded modules. He gave one example of the dynamically loaded Cisco SCCP modules. He even showed a SSH session to a live Asterisk server and then showed how unloading chan_sip.so results in SIP phones unable to register or make calls.

Update: I misread the session brochure and captioned the photo as Shaun Ruffell. It's actually Digium's Billy Chia.

Posted in Asterisk

Tagged: asterisk, astricon, voip : Related Tags: dynamically loaded, shaun ruffell, overview asterisk, digium, asterisk, billy

Asterisk 123 Session Kicks Off Sessions

October 23, 2012

Here's a panoramic of the Asterisk 123 session. I've never used my email-to-blog script with a panoramic image so it may be scaled incorrectly. Hopefully, you can click for the full image no count 76 attendees if you include the people standing in the back off camera.

Posted in Asterisk

Tagged: asterisk, asterisk 123, astricon : Related Tags: asterisk session

AstriCon 2012 Atlanta Begins!

October 23, 2012

It's 7:30am bright and early and I'm having a continental breakfast with my fellow Asterisk fans, including developers, end users, and vendors. Traffic in the two pics below is a bit light but developers don't need healthy fruit for breakfast. We survive just fine on Coke, Mountain Dew, and Pringles, thank you very much.

This is the first day and I see people still in line registering or picking up their badge. I expect traffic to pick up once the sessions start.

Posted in Asterisk

Tagged: asterisk, astricon, voip : Related Tags:

Skype for Windows 8 Launches Simultaneously with Windows 8 & Microsoft Surface

October 22, 2012

I predicted back in August, "I wouldn't be surprised though if this [Skype for Windows 8] simultaneously launches the same day as the Windows 8 Surface tablet - it certainly would be one of the first apps I'd try out on the new tablet. "

Well, looks like I was right. Microsoft is releasing Skype for Windows 8 on the same date that Windows 8 and the Microsoft Surface tablet launches. I gave an early preview of the Skype for Windows app, which you can check out.

Looking at Microsoft's promotional video (below) it appears to show a later, more refined version than the beta I checked out.

Posted in Gadgets, Microsoft, Skype, TMCnet, Tablets, Video Conferencing, VoIP

Tagged: microsoft, microsoft surface, skype, skype for windows 8, video conferencing, voip, windows 8 : Related Tags: skype windows, microsoft surface, windows microsoft, surface tablet, windows, skype

ringDNA iPad Softphone Integrates with Salesforce.com

October 4, 2012

ringDNA offers an interesting iPad softphone app that integrates with CRM, namely Salesforce.com. Very similar in some respects to Hookflash run by Erik Lagerway. They pitched this product during StartupCamp6 at ITEXPO. It's a pretty nifty product due to its ability to pull up customer data, what I'll call "smart screenpop" on your iPad. It can leverage a Bluetooth headset for the phone call audio. I said tablets would one day replace the desktop phone and here's a vendor looking to do just that! Here's a photo of their product pitch:

Posted in VoIP

Tagged: ipad, ringdna, voip : Related Tags: product

Vsnap, the Video SMS Alternative Aims to Add Emotion & Video to Short Messages

October 4, 2012

Vsnap pitched their short video messaging service, which is aimed as a more personal alternative than SMS, which carries no emotion.

Limited to 60s they offer mobile apps for Android and Apple and it works on PCs, smartphones and tablets. You can send Vsnaps to email addresses as well as directly to your Twitter feed. My front-runner to win my vote in about 10 minutes.

Posted in ITEXPO

Tagged: itexpo, sms, vsnaps : Related Tags: video

Phonism Cloud-based IP phone provisioning services

October 4, 2012

Phonism pitches their cloud-based IP phone auto-provisioning service targeting service providers. It aims to make provisioning easier as well as monitor endpoints. However, RFC 6011 User Agent Configuration aims to make auto-provisioning of SIP endpoints easy as well. So easy in fact, that the goal would be you could buy a SIP phone from Amazon.com, take it home and then enter a number on the keypad to automatically provision the phone with the cloud-based provider of choice.

Posted in VoIP

Tagged: phonism, provisioning, sip, voip : Related Tags: cloud based, cloud, provisioning, phone, based, phonism

StartupCamp6 Comms Edition at ITEXPO West Kicks-Off

October 4, 2012

Michael Tessler shares his experiences on how he became the leader of a billion dollar company as the kick-off to StartupCamp6 at ITEXPO. Here's a picture.

Posted in ITEXPO

Tagged: broadsoft, itexpo, michael tessler, voip : Related Tags:

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