This ECC application couples a call back strategy with a visual navigation menu on the customers smartphone that actually places a phone call to the agent and the customer simultaneously. The inbound call request acts more like a web page or email, but is handled by the phone system as if a caller were pressing digits after being answered by an automated attendant system. Details for ShoreTel Phone and ShoreTel Training... read on DrVoIP ShoreTel Blog
Smart Phone Based IVR Visual
Listed below are links to sites that reference Smart Phone Based IVR Visual:
Around TMCnet:
-
CounterPath Hosted Service Delivers Over-the-Top Fixed Mobile ServicesFeel the Nostalgia! Turn Rotary Phone into a VoIPITW and an iPad AppFacebook's Zuckerberg, Closed App Stores and HTML5
-
Fix for Skype Sign In ProblemSkype for Asterisk Killed - The LowdownOpen Source + JAIN SLEE: Mobicents Makes SenseStop Organizing your Emails into Folders! It's Less Efficient
-
CounterPath Partner Program for ITSPs Aims to Simplify MobileFamily Plans Coming to VerizonTDCloud Joins the FrayDisney World Vacation Trip Report