Smart Phone Based IVR Visual

This ECC application couples a call back strategy with a visual navigation menu on the customers smartphone that actually places a phone call to the agent and the customer simultaneously. The inbound call request acts more like a web page or email, but is handled by the phone system as if a caller were pressing digits after being answered by an automated attendant system. Details for ShoreTel Phone and ShoreTel Training... read on DrVoIP ShoreTel Blog
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This page contains a single entry by Peter Buswell (aka DrVoIP) published on November 26, 2012 1:24 PM.

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