UCCX Scripting - "Get Statistics" and manage your call flow dynamically!

Have you ever call into a customer service function, been answered with “all of our Agents are currently busy with other customers, please wait and the next available customer service representative will be right with you” and then waited and waited and waited.   It probably crossed your mind that maybe they all went home!   Is it possible that a call center could queue a caller for service when nobody is actually logged in to handle the call?   Well, the answer is absolutely yes! Read more on UCCX Scripting on DrVoIP Blog
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This page contains a single entry by Peter Buswell published on August 7, 2013 11:13 AM.

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