Our youtube channel has a a complete set of tutorials that explain how to configure a Call Center built on Amazon Connect. One of the benefits of Amazon Connect is the wide range of services available within the AWS cloud to enhance call center functionality. LEX Speech Recognition, natural language processing, BOTS, artificial intelligence, transcriptions and language translations are just a few of the services that a developer can enable in a call center instance.
We previously published a tutorial on LEX so this particular tutorial does not cover the basics. It deals exclusively with the advanced LEX configuration concepts of "intents" and "slots". This material is really of interest to developers working with Amazon Connect.
We previously published a tutorial on LEX so this particular tutorial does not cover the basics. It deals exclusively with the advanced LEX configuration concepts of "intents" and "slots". This material is really of interest to developers working with Amazon Connect.
Our youtube channel has a a complete set of tutorials that explain how to configure a Call Center built on Amazon Connect. One of the benefits of Amazon Connect is the wide range of services available within the AWS cloud to enhance call center functionality. LEX Speech Recognition, natural language processing, BOTS, artificial intelligence, transcriptions and language translations are just a few of the services that a developer can enable in a call center instance. We previously published a tutorial on LEX so this particular tutorial does not cover the basics. It deals exclusively with the advanced LEX configuration concepts of "intents" and "slots". This material is really of interest to developers working with Amazon Connect.