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10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Green Technology Conference Doing Well

September 6, 2007

Thanks to all the readers of TMC’s green blog for supporting the Green Technology World conference taking place next week in Los Angeles, CA. Our attendance numbers are far ahead of where we thought they would be based on the limited time we had to market this event. We now expect up to 2,000 people to register for the show when all is said and done. In addition there may be some of you who don’t want to use a computer to register just so you can lower your carbon footprint.

Green Barbeque

September 5, 2007

It isn’t easy eating green but the good news is your backyard cookouts aren’t as bad for the environment as you might think. Still there are things you can do to become an even better world citizen. Make sure you stay away from disposable plates and cutlery and be sure to use DEET-free insect repellents. Here is more from CNN.

Have an appetite for more information on green technologies? Be sure to come to the Green Technology World conference next week in Los Angeles, CA.

Will Suing Polluters Help Us Breathe Easy?

September 4, 2007

Polluters are the next target in our litigious society.   In a CNNMoney article, staff writer Steve Hargreaves is reporting on a series of lawsuits that environmental groups are bringing in an effort to “force polluters to change their ways.”   According to Hargreaves:   In the U.S., plaintiffs are trying three general tactics: ·        Seek monetary compensation for damages caused by global warming; ·        Force polluters to clean up by saying they are a public nuisance, and ·        Redesign projects currently on the drawing board by applying local laws requiring carbon emissions to be considered in any new development.   So far, no judgments against polluters have been issued. But several cases are pending.     It’s an interesting article that shows just how serious green groups are about forcing polluters into cleaning up their mess.   Check out the article and then feel free to share your thoughts below. Is this an example of using the full authority of the law to help curb polluters? Or is it yet another case of a litigious society gone mad?

Eco One

September 2, 2007

I have a confession to make. I like sports cars. Does that make me a terrible person? Well the answer from an environmental perspective was a resounding yes – until now that is.

Verdiem Looks to Cut Deals With Utilities

August 30, 2007

Writing for the UK’s IT Week, James Sherman says that PC power management firm Verdiem is in negotiations with several utility companies regarding the creation of rebates for businesses that adopt technologies designed to reduce energy consumption.   The question is, would a utility company be excited by the prospect of offering enterprises a financial break for using less energy to begin with?   Sherman points to California as an example of a scenario where firms are indeed being offered incentives to reduce their energy usage.   And while some energy suppliers might be interested in exploring any and all options, not everyone is chomping at the bit at the prospect of offering customers a rebate for using less of their services.   Sherman quotes a skeptical spokesman for NPower in his piece.   For more check out the full article here.

Al Gore’s Green Tips

August 27, 2007

Following up on a recent blog post on my other blog regarding green technology, here are the top five ways you can become green from none other than Al Gore.   1)      Florescent light bulbs: These bulbs are getting better and better. Many people complained about the first generation of these bulbs as they had poor lighting characteristics. Nowadays you will get better looking lights which save money and last longer than incandescents. 2)      Outdoor Solar Lighting: Boy these things really stink but still they are better than nothing and will save money and reduce carbon emissions. My experience with these lights is in New England.

Sharp to Fund Green Course

August 27, 2007

JCN Network is reporting that Sharp Corp. announced an agreement with Osaka University's Graduate School of Engineering to collaborate in running a research lecture course on next-generation clean production technologies.   According to the news item:   The course, which runs until March 2009, will focus on energy-efficient technologies for thin-film formation, as well as technologies for environment-friendly washing process.   Sharp will reportedly donate 100 million yen to finance the course.   Also, it is being reported that half of the dozen planned lecturers for the course will be Sharp researchers.

Sun Committed to Green Technology

August 22, 2007

  Save Power. Save Space. Save Money. Save the Planet.   With that tagline, Sun Microsystems has kicked off a new green program, the Eco Innovation Initiative.   For more on this program, and how Sun plans to help increase energy efficiency in the datacenter check out this article.   To learn more about the state of Green Technology, be sure to make plans to attend the Green Technology World Conferenceat the Los Angeles Convention Center, September 10–12.

TANDBERG

August 21, 2007

Rick Snyder, president of TANDBERG Americas, recently took the time to answer questions about the telecommunications industries role in the green movement, his company’s efforts to stay ahead of the pack and the upcoming Green Technology World Conference this September in Los Angeles.   TANDBERG, a global provider of visual communications, has a stated mission of developing products that reduce CO2 emissions, traffic congestion and unnecessary business travel, while maintaining or improving productivity.   For more background on TANDBERG Americas, please read earlier TMCnet coverage of the company here.   How is the green movement changing the way your company operates?   We’d been using videoconferencing to reduce the need for business travel and improve productivity since 1989. As we grow exponentially, it becomes even more essential that we address our carbon footprint. Recently, with the introduction of Tandberg Movi, all employees with a webcam can join the enterprise video network.

Polycom

August 20, 2007

I recently had the opportunity to ask Jessica Kersey, senior director of corporate communications with Polycom, about the green movement and how Polycom is helping companies transition into a new era.   Polycom delivers end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to the network core.   For more background on Polycom, please read earlier TMCnet coverage of the company here.   How is the green movement changing the way your company operates?   Polycom’s voice and video communications and collaboration solutions are the ultimate green technology as they enable dispersed workgroups in today’s global enterprises to meet and collaborate virtually, which reduces the need for travel. As the market leader in collaborative communications, we use Polycom technology more extensively than virtually any other company. This substantially reduces our need for travel and our carbon footprint as a company.
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