Green Blog
| Helping environmentally-conscientious business leaders choose environmentally-friendly solutions.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Green Technology Conference Doing Well

September 6, 2007

Thanks to all the readers of TMC’s green blog for supporting the Green Technology World conference taking place next week in Los Angeles, CA. Our attendance numbers are far ahead of where we thought they would be based on the limited time we had to market this event. We now expect up to 2,000 people to register for the show when all is said and done. In addition there may be some of you who don’t want to use a computer to register just so you can lower your carbon footprint.

Green Barbeque

September 5, 2007

Will Suing Polluters Help Us Breathe Easy?

September 4, 2007

Polluters are the next target in our litigious society.   In a CNNMoney article, staff writer Steve Hargreaves is reporting on a series of lawsuits that environmental groups are bringing in an effort to “force polluters to change their ways.”   According to Hargreaves:   In the U.S., plaintiffs are trying three general tactics: ·        Seek monetary compensation for damages caused by global warming; ·        Force polluters to clean up by saying they are a public nuisance, and ·        Redesign projects currently on the drawing board by applying local laws requiring carbon emissions to be considered in any new development.   So far, no judgments against polluters have been issued. But several cases are pending.     It’s an interesting article that shows just how serious green groups are about forcing polluters into cleaning up their mess.   Check out the article and then feel free to share your thoughts below. Is this an example of using the full authority of the law to help curb polluters? Or is it yet another case of a litigious society gone mad?

Eco One

September 2, 2007

I have a confession to make. I like sports cars. Does that make me a terrible person? Well the answer from an environmental perspective was a resounding yes – until now that is.

Verdiem Looks to Cut Deals With Utilities

August 30, 2007

Writing for the UK’s IT Week, James Sherman says that PC power management firm Verdiem is in negotiations with several utility companies regarding the creation of rebates for businesses that adopt technologies designed to reduce energy consumption.   The question is, would a utility company be excited by the prospect of offering enterprises a financial break for using less energy to begin with?   Sherman points to California as an example of a scenario where firms are indeed being offered incentives to reduce their energy usage.   And while some energy suppliers might be interested in exploring any and all options, not everyone is chomping at the bit at the prospect of offering customers a rebate for using less of their services.   Sherman quotes a skeptical spokesman for NPower in his piece.   For more check out the full article here.

Al Gore’s Green Tips

August 27, 2007

Following up on a recent blog post on my other blog regarding green technology, here are the top five ways you can become green from none other than Al Gore.   1)      Florescent light bulbs: These bulbs are getting better and better. Many people complained about the first generation of these bulbs as they had poor lighting characteristics. Nowadays you will get better looking lights which save money and last longer than incandescents. 2)      Outdoor Solar Lighting: Boy these things really stink but still they are better than nothing and will save money and reduce carbon emissions. My experience with these lights is in New England.

Sharp to Fund Green Course

August 27, 2007

Sun Committed to Green Technology

August 22, 2007

TANDBERG

August 21, 2007

Rick Snyder, president of TANDBERG Americas, recently took the time to answer questions about the telecommunications industries role in the green movement, his company’s efforts to stay ahead of the pack and the upcoming Green Technology World Conference this September in Los Angeles.   TANDBERG, a global provider of visual communications, has a stated mission of developing products that reduce CO2 emissions, traffic congestion and unnecessary business travel, while maintaining or improving productivity.   For more background on TANDBERG Americas, please read earlier TMCnet coverage of the company here.   How is the green movement changing the way your company operates?   We’d been using videoconferencing to reduce the need for business travel and improve productivity since 1989. As we grow exponentially, it becomes even more essential that we address our carbon footprint. Recently, with the introduction of Tandberg Movi, all employees with a webcam can join the enterprise video network.

Polycom

August 20, 2007

I recently had the opportunity to ask Jessica Kersey, senior director of corporate communications with Polycom, about the green movement and how Polycom is helping companies transition into a new era.   Polycom delivers end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to the network core.   For more background on Polycom, please read earlier TMCnet coverage of the company here.   How is the green movement changing the way your company operates?   Polycom’s voice and video communications and collaboration solutions are the ultimate green technology as they enable dispersed workgroups in today’s global enterprises to meet and collaborate virtually, which reduces the need for travel. As the market leader in collaborative communications, we use Polycom technology more extensively than virtually any other company. This substantially reduces our need for travel and our carbon footprint as a company.
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