Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Understanding the Plus and Minus of Private or Public Peering

February 11, 2010

Everything you ever wanted to know about peering and better I found in this surprise location on the web at Drpeering.net. There is a great debate on the good, bad and ugly of both public and private peering. The site mentioned their notes they gathered from a debate at NANOG in Seattle, Washington to create the diagrams and arguments. The group compared notes and practices, and preferences for public or for private peering.

They provide five reasons for each with a conclusion of...

Motorola Droid or Blackberry Curve?

February 11, 2010

People in the circles I run are full of early adopters and especially in regards to cell phones. I surveyed and researched. I took a small group to Best Buy and Verizon with me. We played with every cell phone and settled on...

Here's my list, well, my experience in using cell phones:
1.


Telefónica Bought Jajah and Now Partners with Wikipedia

February 4, 2010

Telefónica is on a roll. They acquired Jajah, a web-activated, mobile web telephony, and direct number call  service provider, in December 2009. Recently they partnered with Wikipedia. The company Jajah is known for its Latin-American audience in mobile and online services. 

"It's a three-year strategic partnership to make Wikimedia's educational content available on Telefónica Web and mobile portals in the entire Telefónica footprint."

A slight shift in topic, I remember meeting them the first time at an EXPO COMM Mexico conference.



Advice from Barcelonians During Your GSMA Conference Stay

February 4, 2010

Social networking online has connected me with some of the coolest people in the world. I even met my business partner and my husband through it. I recently asked many industry friends in Barcelona their advice for me and others who are attending GSMA Mobile World Congress Feb. 15-18, 2010. 

Where to go? Where to stay?

Open Source Telephony and Social Media, Can't Take Them Seriously

February 3, 2010

 Interested in how small and large businesses are using social media like Twitter and open source telephony like Asterisk, openSIPS, Kamailio. and FreeSWITCH? We often want to pretend that what we do not understand "new disruptive ideas and services," i.e., social media and open source telephony... they cannot possibly be taken seriously, right?   One response to open source impact on overall communications industry recently included, "We view these solutions as helping to expand the overall market for VoIP by increasing awareness and enabling new applications to be envisioned..."   Is it true?

China Mobile Adds Chine-Ease for International Roaming Via Extra DID

February 2, 2010

Just passing on some good news. Chine-Ease enables China Mobile subscribers using international roaming services to be given roaming facilities in China at the cheapest rates possible.

`Chine-Ease´ subscribers will be given a `China Mobile´ number, mapped with their ZONG number; enabling them to have two numbers on one SIM. Now, the China Mobile number will serve as the calling number, when the subscriber is in China. The ZONG number will serve as the calling number when the subscriber is in Pakistan or in any other country.

The calling number is switched automatically, according to the registered network and location while incoming calls can be received on both numbers. 

This service will allow subscribers to avail the cheapest rates on roaming while in China and at the same time have the convenience of carrying their regular ZONG SIM.

Awais Malik, Director Segment, Products & International Business, ZONG, while expressing his views said that the new service would particularly benefit people who travel frequently to China and do not want the inconvenience of purchasing local SIMs for making calls .

"Giving our subscribers the best possible rates and a wide range of services is the hallmark of ZONG philosophy.









Need to Pay Attention to Middle East and Africa Telecom Growth

February 1, 2010

"The Middle East and Africa regions represent some of the highest growth markets for telecommunications, media and technology in the world," said Sudip Nandy, chief executive officer at Aricent. "We are very pleased to add Delta Partners as a new investor in Aricent, and look forward to their expertise and support of our business."

That's a quote from EthiopianReview. The Middle East and Africa is experiencing phenomenal growth in telecommunications market and revenue, more so than other areas of the world with maybe Asia coming in next. 

Throughout the year, I speak to thousands of IP communications companies who use our DIDX service for wholesale direct inward dialing. We have an in-house developed statistics reporting software that is consistently showing growth in numbers, companies, and sales in the Middle East, Africa and Asia. Some of the most popular DID phone number areas are Vietnam and Kenya.



IPsmarx New Ticketing and Email Marketing Features

January 25, 2010

IPsmarx Calling Card and VoIP Provider clients get two new features to enable: ticket system and email marketing tool. They also invited by the IPsmarx team to participate in Haitian reliefs with them.

The new ticketing solution by IPsmarx will improve the information work flow within your company by establishing a centralized system that can be used to create, update, and resolve customers' issues. This online ticketing system makes it easy for end users to report an issue or make a request. Each ticket that is opened has a unique reference number that allows the customer service and support teams to quickly locate and respond to the ticket.

IP Communications Fuel Haiti Relief Efforts

January 13, 2010

Vocati Communications, a DIDX partner, provides one of the few communications channels that are live right now in Haiti. Andres Acero and/or Bill McCarthy who in Haiti now will be interviewed by CBS co-anchor concerning these efforts. I am asking you to collaborate with Vocati to bring peace, stability, and life repair back to the Haitans. We are especially looking for donations in IP communications area.

How?

SIP Trunk Summit: Compelling Reason to Attend ITEXPO

January 13, 2010

But don't believe me. I interviewed Steven Johnson, a president of Ingate Systems, the group who is producing the SIP Trunk Summit for your satisfaction.

It is scheduled at ITEXPO January 20-22, 2010 in Miami Beach, Florida. Listen to Steve talk about it on the DIDX podcast. Read the transcript of his talk with me.

You'll meet reps like Graham Francis from TheSIPSchool and also those from Avaya, Digium, Ingate itself, ShoreTel, VOIPSA, Bandwidth.com, Dialogic,  Cbeyond, Mitel NetSolutions, The SIP School, Intertex Data, DataAB, and the SIP Forum. Participate in the complete sessions and get one valuable SIP certificate.



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