ACC Business is a subsidiary of AT&T. It uses the AT&T network to provide voice, data and Internet services to small and medium business via agents only. ACC Biz does not have a direct sales force. Tech support and billing through ACC Biz is actually more customer friendly than using AT&T. And ACC Biz is MUCH easier to deal with.
When ACC Biz lost Ben Ho as National Sales Director last year, I started to ask what's up. AT&T has a love-hate relationship with their channel. They love you when you fall in line and sell what they tell you to and hate you when you don't. (You can guess where I sit, right?)
So watching the internal moves being made at both the parent company and the step child, my prediction is that ACC Business gets swallowed whole in 2 years.
The product line at ACC Biz hasn't changed much. They are just now getting Ethernet offerings. No VoIP or SIP Trunking, which has been a big hit to SMB. Add in the personel changes, like Dan Morford and Ben Ho, and you have to wonder, what the future holds.
When ACC Biz lost Ben Ho as National Sales Director last year, I started to ask what's up. AT&T has a love-hate relationship with their channel. They love you when you fall in line and sell what they tell you to and hate you when you don't. (You can guess where I sit, right?)
So watching the internal moves being made at both the parent company and the step child, my prediction is that ACC Business gets swallowed whole in 2 years.
The product line at ACC Biz hasn't changed much. They are just now getting Ethernet offerings. No VoIP or SIP Trunking, which has been a big hit to SMB. Add in the personel changes, like Dan Morford and Ben Ho, and you have to wonder, what the future holds.
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