Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

telco

Some Have Reached The Peak

October 21, 2011

I had a conversation yesterday with a friend from UHC. She mentioned that VISA is worried about its profitability on just the $0.24 federal max per debit card transaction. Here's the problem the American economy faces: We Peaked Already.  Period.

Globally, America is in a battle for good jobs, natural resources, oil, and soon clean water.

The Telco Customer Experience

October 18, 2011

There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.

Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And the fees are piling up.

Those with 3G or 4G wish they were actually getting high-speed broadband.

Those with VoIP - not quite Telco 2.0 - wish the quality was better.

Those customers with Hosted PBX - Telco 2.0 - wish the onboarding was better; the features easier to figure out; and that the quality was better.

The promise of Telco 2.0 and 3G/4G has largely been limited at the customer experience end.









What Does It Say About the Reseller Model?

October 11, 2011

TNCI filed BK, owing $10M. There have been a number of resellers over the years in this industry - and there will be more. Reselling is THE business model that everyone jumps on it telecom. What was UNE-P after all?

How Do You Make it Rain in the Cloud?

October 10, 2011

Here at Microcorp's One-on-One event, I moderated a panel this morning about various cloud services with Level3 (CDN), Cbeyond (Virtual Servers), Intercall (Microsoft 365/Linc), EarthLink (Security), and PAETEC (Visual Messaging). It's an eclectic mix, but that should tell you that there are many ways to leverage this thing called CLOUD to make money.

The Cloud is really a value for IT services. It's about leveraging the technology and the technical skill set of another company in order to let the business focus on their own finctionality, instead of the tech that might help the business operate.

The move to the Cloud by carriers is due to the lack of margin growth in the primary business of access. It's moving up the OSI stack from Layer 1 (wireless, copper, fiber) to Layer 3 (Internet) to Layer 7 (Apps).



What Does an SLA Really Mean?

October 2, 2011

SLA

stands for Service Level Agreement. Basically, an SLA is the minimum level of service that a carrier will deliver to you per your agreement. It is not a guarantee or an assurance that you will get that service.

Access Reform. Now, Please.

September 12, 2011

So the FCC could be court ordered to finally resolve the Special Access Reform issue that has been unresolved since 2002! Special access are the circuits that CLEC's purchase straight from the tariff - basically at retail pricing. With so many circuits no longer in the tariff (see AT&T on Metro ethernet and many other services), CLEC and other service providers have to pay more for access than if they bought a bundled service. For example, 10 MB of Metro ethernet transport is now $1270 on a 3 year contract when it was $684 before August 1, 2011; yet a 10MB EaMIS (Internet access via metro ethernet) is under $1000 on a 3 year term.

Are They Reading from the Same Playbook?

August 1, 2011

Are Windstream and CenturyLink reading from the same script?

CenturyTel built up a wireline base from Embarq, Verizon (2001-2002), and Madison River. In 2003 to 2005, C-Tel bought fiber networks - Digital Teleport (which became LightCore), MFON and KMC. Then in 2010 announced it was buying Qwest - federal government contracts, fiber, international, data centers and more wireline.

A Strange Way to Start Monday

August 1, 2011

The party might be over at the PAETEC, as they announced today an $891M stock only sale to WINDSTREAM. USLEC, AllWorx, CavTel, McLeodUSA, Quagga, Xeta, US Energy Partners - all acquired by PAETEC to create a billion dollar CLEC. As if hitting the billion dollar mark was meaningful. Intermedia was the first billion dollar CLEC and HAD to sell itslef to MCI, as short-term debt became due.

CLEC Frustration with RCF

July 27, 2011

Two weeks. It took 2 weeks for a CLEC to tell me that they would no-bid a quote for RCF. Three phone conversations where I spelled out plainly that the customer wanted two POTS lines (analog phone lines) and RCF (remote call forward service - basically a phone number on the switch that forwards to another number.) Seems simple enough, right? Nope.

VoIP is Everywhere even at the FCC

July 6, 2011

All the forecasts for VoIP (and Hosted UC and Cloud) are that it is taking off and growing. That's probably because we have over 1000 VoIP Providers and that the cablecos pretty much deliver voice as VoIP, too. Plus even the ILECs - Ma Bell, VZ FiOS, Windstream, TDS - are now offerng VoIP and Hosted PBX service to everyone. So yeah the FCC TAC has declared that by 2018 less than 10% of the US population will be on the PSTN.

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