Graham Francis : The SIP School
Graham Francis
| The SIP Blog is just that; with opinion and analysis on all things SIP in the world of VoIP

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Thanks Broadsoft!

July 31, 2014

So.... It's taken a while for this to pan out yet today sees the provision of a 'Live' WAN Assessment system for SIP trunking being added as an optional training module to all SIP School students with a valid SIP training license.  Access is via the SIP training course (Within the SIP/VoIP and QoS module)

PacketSmart is the system provided by Broadsoft and enabled (for us) through the driving force of Don Lewis of Broadsoft with the help of many of his colleagues.  All of this has been provided for free and enables up to 5 students to simultaneously create separate WAN Assessment tests between two locations to load a circuit with calls, create reports and then assess a circuits ability to support the calls required by a client.

the SIP Survey 2014 is out!

June 16, 2014

The 2014 SIP survey has been made available today on www.thesipschool.com.  All of you that are existing subscribers and/or students (of The SIP School) will be receiving an email with the link to download the PDF, any new visitors to this site can gain free access via this link http://www.thesipschool.com/sipsurvey2014.html

It's a great read that highlights what's happening in the SIP trunking space, what are the issues that people are facing along with suggestions, comments and quotes not only from us at The SIP School but from other respected thought leaders in the industry.  This year, we’ve even added in a couple of questions on WebRTC

The doors are fully open at the WebRTC School

September 12, 2013

So we’ve been working hard, really hard to complete the WebRTC School ‘package’ and we’re finally there. 

Today (September 12th) is the day that the WebRTC Developer training and certification program is ‘live’ on the site www.webrtcschool.com and it’s packed full of instruction, demos and ‘real code’ to help the developer get up and running with writing WebRTC applications.  For a full demo and content pdf, click here

WebRTC School is LIVE..!!!!

June 24, 2013

WebRTC is the hottest topic in communications today and The SIP School now has a 'sister' site in WebRTC School.

As you can imagine, this is a big day for us here at Vocale and we think that this new school is going to be every bit as successful as The SIP School in providing students with all the knowledge they need to both understand the ‘underlying’ technologies that make the WebRTC ‘magic’ happen as well as learning about WebRTC APIs and of course, how to develop WebRTC applications.

The Certified WebRTC Integrator program is the first one that is available with the Certified WebRTC Developer program becoming available soon - don't get them mixed up!!! Please take a look at the Demos and Outlines herehttp://www.webrtcschool.com/courses/view

the SIP Survey is out!

May 29, 2013

WebRTC School Pre-Registration now available

May 21, 2013

At Enterprise Connect I was asked a few times by people if The SIP School would be getting involved with WebRTC but I couldn't really answer as things were in the 'early stages' of development at that point.  Well now, today we've posted the following to our website / facebook page and other locations ...  So YES... we are doing something with WebRTC 

"WebRTC has become the hottest topic in the world of communications today and of course there will be a demand for training on both how WebRTC works and how to develop WebRTC applications.

Cisco and The SIP School

January 9, 2013

Networking 4 VVoIP released into the wild!

November 15, 2012


It’s taken us a while but at last the update to our Networking for VoIP program is here! 

It’s had quite a makeover and is now called Networking 4 VVoIP where VVoIP stands for Voice and Video. 

USTelecom and The SIP School

July 2, 2012

Here at The SIP School we're proud of all of our associations and partnerships which have helped us to established our training and SSCA® SIP certification as the industry standard.

Well, we now have another one and it's massive..!

USTelecom, "the nation’s premier trade association representing service providers and suppliers for the telecom industry" has now partnered with us to provide access to our SIP programs via their own website at http://www.ustelecom.org.

Here's a copy of the press release that is going out this week.... 

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Announcing USTelecom Online SIP Training and Certification

In cooperation with The SIP School™, USTelecom is pleased to offer online training in the Session Initiation Protocol (SIP), the foundation of voice communications all over the world. SIP is the underlying protocol of VoIP, voice over LTE and is the fundamental building block of the IP Multimedia Subsystem (IMS) architecture.  

USTelecom members receive 10% off retail course/exam prices.













SIP Sales training for 2012

June 29, 2012

SIP Communications for Sales and Marketing professionals has now been updated and the new elements of the training are now live.

New stuff includes:

  1. Lots of general updates re: Competitors and Pricing comparisons inc. US/Canada/UK and Global locations
  2. More on Hosted PBX especially how to compare Hosted PBX to SIP trunking offerings
  3. What Hosted PBX can and should offer
  4. How to describe benefits of Hosted PBX to clients
  5. Hosted PBX analysis spreadsheet for you to download
  6. Plus a 'Mini-module' that describes MPLS

There is a lot of valuable information in this program that will help Sales and Marketing people see what's happening in the market in order to build their own offerings, target their clients and make sales.

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