Graham Francis : The SIP School
Graham Francis
| The SIP Blog is just that; with opinion and analysis on all things SIP in the world of VoIP

The Unique role of the Service Provider with a SmartHome

  As last week's blog described, a SmartHome is a complicated place today.  A service provider could tie all of these different...

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The SmartHome, The Service Provider, and Connectivity

The SmartHome market is important for consumers for many reasons - energy savings, additional security and improved quality of life to name...

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Part 3 of Pros and Cons of Hosted vs. CPE Phone Systems

In part 2 of this series I discussed price. Now let’s wrap up this series and talk about Unified Communications, features and...

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How to Prepare for The Future of Work

The future of work continues to change and the predictions of mass joblessness as a result of AI and robotic automation have...

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Pros and Cons of Hosted vs. On Premise Phone Systems (Part 2)

In Part 1 we discussed some of the considerations that would affect a cloud vs on-premise solution. Now I’d like to start...

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Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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The SIP Survey 2011

April 6, 2011

In February, The SIP School in association with Techistan carried out a survey to find out what's really happening in the world of SIP and SIP trunking.  In fact we wanted to see what problems people were getting and work out what people need to do in order to get SIP Trunking right the first time.  

We found that problems ranged from Codec issues, No - Audio, Failure to keep systems patched, Call transfer issues and many many more.  

Enterprise Connect kept me in the dark

March 9, 2011

It was my first visit to Enterprise Connect (formally known as Voicecon) as well as my first visit to Orlando.  The problem was staying at the conference hotel meant I hardly saw daylight for 5 days.  As it turned out there was so much going on at the show there was no time for visiting Mickey and his friends but anyway let’s see what I found.

There were so many announcements and press releases that I just won’t even attempt to cover them all, instead here’s a link to the Enterprise Connect PR page so check them out for yourself. 

Enterprise Connect

February 15, 2011

It's been a while since my last blog and although a poor reason, it's because things are going crazy at The SIP School.  More content, more clients, more partnerships - it's just a mad time but one that's showing the thirst for SIP knowledge is growing at a fast rate.

I just wanted to post a recent press release about my visit to Enterprise Connect at the end of the month and what I'll be up to.  It's going to be interesting seeing all the new offerings from the BIG players and also see what they think about the SIP Survey that's currently being conducted.

Take a peek and if you'll be there, let me know...

~~~~~~~~~~  PR ~~~~~~~~~~

SIP Facts Not Fiction Revealed by the SIP School and Techistan at Enterprise Connect

Contributing to truth and business development in VoIP and SIP-related business is a quest of The SIP SchoolTechistan online magazine, DIDXchange and thousands of others who will participate in Enterprise Connect Feb. 29 - March 3, 2011 in Orlando, Florida.

Westcon links up with The SIP School

October 15, 2010

Another great partnership is forged and we're happy to announce that in Europe, Westcon are going to be promoting The SIP School training and SSCA® certification programs to it's channel - Very Happy!

Here's the press release:

WESTCON Convergence has partnered with a well known provider of the global standard in SIP training and certification. The distributor's collaboration with The SIP School offers resellers a range of online SIP-based technical and sales courses. Through a Westcon portal, resellers can access the full e-learning programme of training and SSCA certification, as well as an online sales and marketing resource centre. David Grant, Senior Vice President for Westcon Group Europe, said: "Standard vendor training alone does not always equip resellers with the requisite knowledge around the very protocol upon which their solutions are built.

Networking 4 VoIP is now Bicsi recognised

September 22, 2010

Acme Packet and The SIP School™

September 7, 2010

I've been keeping quiet about this one for a short while but now is the time to shout it out...!!!!!

Acme Packet have now joined up with The SIP School to promote our SIP Training and SSCA® Certification program to their clients.

Acme Packet are an impressive company with an array of products that feature at the core of most service providers networks so to get approval of our programs from a company like this is yet another 'massive' feather in The SIP School cap!

To find out more about Acme Packet and it's training programs, visit the website here and to read the full press release, click here

It's a busy time @ The SIP School and there are a lot of BIG companies that we will be announcing partnerships with over the coming weeks... 

SIP in Action @ ITEXPO - Come see us!

August 13, 2010

Just can't wait for ITEXPO in October and being my 2nd ITEXPO this year I can say that I'm really getting into the swing of things.  It's a great set up and gives me the opportunity to meet up with old friends and make new acquaintances.

I'm actually running a couple of sessions this time around and really excited about the one on Monday 4th October called SIP in Action where I'm going to get as many people involved as possible, here's the outline:

SIP in Action
  1. The basics of SIP will be explained especially looking at why SIP has become so important     
  2. The Instructor will demonstrate how quick a SIP based PBX can be configured      
  3. Attendees (with Laptops) will then Configure SIP clients to connect to the PBX and start making calls      
  4. The Instructor will show what's happening on the wire with SIP using tools such as Wireshark      
  5. Next up, a partner company will demonstrate why a Session Border Control is needed on the Edge of the network and the Instructors will show how to connect the PBX to the SBC      
  6. Then the Instructors will demonstrate connecting the SBC to a SIP Trunking Provider      
  7. Once this is all set-up, attendees will be able to make calls from their laptop client to their Cell phones or wherever they like (until we cut them off for costing too much )

At this point, the SIP network is up and running, but what about if things go wrong? 

We'll show you common problems and solutions and even get the attendees involved to see if they know their SIP

This event aims to put 'fun' into a protocol... a tough call?  Come along and see if we can do it ....


Deploying SIP Trunks -- Getting it Right the First Time  

This is my second session where I try to highlight all the things that an Enterprise needs to look closely at in order to get SIP trunks into their buildings without all the pain assiciated with a rushed / badly planned installation.

For a full conference scedule, you'll need to head over to the ITEXPO site @

That's it for now and if anyone wants to meet up to chat about SIP, then please drop me a line at: 

Webinar, hope you can make it...

August 11, 2010

It's not often that I get involved in webinars but it seems that they are coming thick and fast now.  Next up is a Joint Webinar with my buddy, Joel Maloff and for the detail - see the main body of the text below and if you want to listen in, you can register here


SIP trunking is the "next big thing" for enterprise users with promises of big ticket savings, seamless interoperability and error free support of cutting edge applications. But, as with any new service, it pays to make sure you have a crystal-clear understanding of the pros and cons before you make any technical, operational or financial commitments. 

Join Graham Francis of The SIP School and Joel Maloff of MaloffNetResults at this FREE 60-minute webinar for an insightful look at all of the key aspects of SIP trunking and how it fits -- or doesn't -- in your enterprise network. 

» Get a price comparison blueprint that details how to get an "apples to apples" look at SIP provider prices 

» Discover how to build an interoperability checklist so you avoid technology dead ends 

» Ensure superior service when you understand how to "size" SIP trunks 

» Cut through vendor hype and ask the right questions when you know the 4 key "pressure points" in a provider's back office 

» Add to your cost savings with network designs that boost the amount of traffic that stays "on-net" 

» And much, much more   

SIP trunking is an exciting new service with tremendous upside for enterprise users ... but it must be evaluated, purchased and deployed correctly.   

Make plans now to join our expert speakers and your peers for this informative webinar that puts you on track to benefit from SIP trunking.

Why the SSCA® ~ update..!

June 8, 2010

Back on the 5th of November 2008 I posted an article laying out the reasons why the SSCA™ SIP Certification is the most important certification on SIP in the world of Telecoms and I thought it would be good to give you an update on what's been happening with this program.

First up, the ™ has changed to a ® as the SSCA is now an approved, registered mark that again shows that this program is here to stay.

Next and just as important are the endorsements from organisations and companies around the world who are 'backing' our SIP training and certification.

We have the Telecommunications Industry Association ( with their quote below

"The Telecommunications Industry Association (TIA), the leader in advocacy, standards development, business development and intelligence for the information and communications technology industry, has officially endorsed the The SIP School™ as the provider of choice for training and certification for Session Initiation Protocol (SIP). "

We have Bicsi, where the SSCA® is worth 12 Continuing education credits towards their own certifications

Companies such as Mitel, Panasonic, TeleMatrix, Brekeke, and Ingate have also put their 'endorsed' stamp on the program and with the Avaya DevConnect team 'partnering' with us to offer training and discounts to their community members it's plain to see that anyone who sees our training wants to roll it out to their engineers and sales / marketing staff.

The training content itself is constantly going through changes to reflect what's happening in the 'real world', in fact were making some big additions right now that students will see in around 6 weeks time.

The recent announcement by Avaya regarding their training offerings tells us that their new SIP Communications Architect  program is the first of it's kind, well sorry Avaya, we beat you to it over 4 years ago and it's something that would complement the Avaya offering very nicely.  Why so?  Well, the Avaya certification concentrates on implementing their Aura solution so if you want to dive deeper into SIP Security, Firewalls, NAT, Session Border Controllers, ENUM, Unified Comms, Wireshark analysis - then pop over to see us and we'll help you out.

Well, that's about all for now but please check out the web site as you'll see we've changed things around a little and still have some free training modules for you to try out.

It's been an exciting ride so far and with new companies joining up every day, the SSCA® is truly the SIP certification for you to strive for.

Learn how to Market and Sell 'SIP Trunking'.

April 7, 2010

At The SIP School, we're happy to be enjoying great success with our 'official' SIP training and SSCA® certification program and bringing new partners on board all of the time.  In fact I'm having another conversation today with a 'giant' in the world of SIP to again partner up to deliver SIP training to their clients.  So this is all good... and now there's a new course in our portfolio.

Back in January I met up with Joel Maloff of Maloff NetResults and we had a great conversation that has resulted in a brand new, co-developed training course that's squarely aimed at Sales and Marketing personal who are involved with SIP trunking - which you all know is the most talked about area of SIP at this time.

The course can be obtained via this link but for now, here's the official Press release.

Birmingham, UK and Fort Lauderdale (FL), USA. Tuesday, April 06, 2010


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