By Nick Maier
I recently represented RedSky before the California Public Utilities Commission (CPUC) hearings recently regarding E911 for enterprises that use Multi-line Telephone Systems (MLTS) in the State of California. The CPUC has regulatory jurisdiction over the 9-1-1 Emergency Calling network in CA including all PSAPs and telecommunications service providers in the State. California's Public Safety Answering Points (PSAPs) have identified an increasing problem of 9-1-1 calls coming from enterprises that use MLTS systems (PBXs, IP/PBXs, SIP PBXs) that do not have a location established for the 9-1-1 caller. This results in calls being sent to the wrong PSAP or emergency responders being dispatched to the wrong location.
Participants in the two-day discovery session included representatives from AT&T and Verizon, the major carriers that support the 9-1-1 network and ALI databases in the state as well as CLECs, 9-1-1 county coordinators, PSAP operations managers and third party solution providers like RedSky.
In RedSky's presentation to the Commission, we stressed that there is a wide range of solutions available to enterprises to enable and automate E9-1-1 and that E9-1-1 can be implemented simply and inexpensively for most small- and medium-sized enterprise environments using PS-ALI, DIDs and ELINs. RedSky presented two case studies on large enterprises (Fox Entertainment and the California Automobile Association) that use RedSky software to automate their E9-1-1 processes in complex, multi-building environments.
The CPUC will assemble conclusions and recommendations from the meeting and then allow a 30-day comment period. There was consensus amongst the participants that E9-1-1 for MLTS is an important issue to address for the following reasons:
I recently represented RedSky before the California Public Utilities Commission (CPUC) hearings recently regarding E911 for enterprises that use Multi-line Telephone Systems (MLTS) in the State of California. The CPUC has regulatory jurisdiction over the 9-1-1 Emergency Calling network in CA including all PSAPs and telecommunications service providers in the State. California's Public Safety Answering Points (PSAPs) have identified an increasing problem of 9-1-1 calls coming from enterprises that use MLTS systems (PBXs, IP/PBXs, SIP PBXs) that do not have a location established for the 9-1-1 caller. This results in calls being sent to the wrong PSAP or emergency responders being dispatched to the wrong location.
Participants in the two-day discovery session included representatives from AT&T and Verizon, the major carriers that support the 9-1-1 network and ALI databases in the state as well as CLECs, 9-1-1 county coordinators, PSAP operations managers and third party solution providers like RedSky.
In RedSky's presentation to the Commission, we stressed that there is a wide range of solutions available to enterprises to enable and automate E9-1-1 and that E9-1-1 can be implemented simply and inexpensively for most small- and medium-sized enterprise environments using PS-ALI, DIDs and ELINs. RedSky presented two case studies on large enterprises (Fox Entertainment and the California Automobile Association) that use RedSky software to automate their E9-1-1 processes in complex, multi-building environments.
The CPUC will assemble conclusions and recommendations from the meeting and then allow a 30-day comment period. There was consensus amongst the participants that E9-1-1 for MLTS is an important issue to address for the following reasons:
- E9-1-1 for MLTS can dramatically improve the quality of emergency response to the enterprise.
- E9-1-1 helps make efficient use of scarce emergency responders resources.
- E9-1-1 for MLTS can be implemented simply and cost-effectively by enterprises in CA.
- Enterprises that deploy E9-1-1 are safer and more employee friendly and E9-1-1 reduces the risk profile of the enterprise.
Technorati
Del.icio.us
Slashdot
Digg
twitter
