Alcatel-Lucent continues to evolve their rich messaging/unified communications strategy. Today the company announced the Rich Communications Manager, a platform designed to deliver what the company calls, "a Web 2.0 experience with enhanced Web messaging, providing an online web interface for subscribers to manage their communication needs."
The solution lets users retrieve, view, respond to, and forward voicemails, SMS, MMS, emails, and fax from a Web-based portal.
The solution allows users to view all types of messages in a single converged message queue and also eliminates multiple logins, user interfaces as might be required by various messaging applications.
Rich Communications Manager also targets service providers, giving them the tools they need to improve and simplify how their end users communicate by integrating different services in a single portal.
