Have You Considered This?

Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Have You Considered This?

An interesting discussion on one of the lists started as VoIP Redundancy for ITSP's and quickly went on tangents. One tangent here hits the nail on the head:

I think the hardest part of this is that a modern business switching from traditional to VOIP is usually used to completely segregated networks. I know I at least always prefer deploying VOIP on completely separate infrastructure as much as possible, but the selling point of cost savings usually overrides this. The effect of this is that now what happens on a company's existing data network (or has already been happening for some time) can now effect voice quality and reliability, but the blame and burden of proof still comes back to the VOIP provider. This has repeatedly been the most common issue I have seen in deployments of business VOIP, especially hosted. It also shows how many companies have people running their networks that really have little to no idea of what they are doing."

"This is also exactly why the bulk retail residential VOIP providers put such little emphasis on their support, since they know it is a losing battle especially in today's reality of shared access MSOs and oversubscribed DSL providers. And that is before they actively block or shape the competition."

Many VoIP Providers don't even take this into account.

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1 Comment

Great point.

What's the point of separate data and voice infrastructures with two separate CAT5 Ethernet cables and all the separate network switching infrastructure. Sure you could setup VLANs and/or setup QoS, but almost nobody does it. Too complicated to manage separate VLANs. And they don't communicate easily without setting up a router - another PITA.

Personally, I've found Gigabit Switched Ethernet works just fine on the LAN without any QoS turned on. VoIP quality is superb. It is "switched" (aka a dedicated pipe) between each switched port on the LAN. Once you go over the WAN, that's a different story.

It'll also be interesting to see if the price points get so low that eventually the MSOs can even squeeze out single play VoIP players like Vonage. Though I've never known Comcast or Charter or Cablevision to offer anything truly inexpensive.

So Vonage and the others will still beat them - even with their crappy best-effort over the public Internet VoIP.

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