June 2010 Archives

"IP Business Communication's Great Migration to the Cloud: Does a Hosted Offering Make Sense for Your Business?" is live on Tuesday, June 29, 2010 TIME: 2:00pm ET / 11:00am PT.

 

This complimentary Webinar, sponsored by Interactive Intelligence, Inc., will explore the value of getting your communications and contact center solutions served to you as a hosted offering.

Continue Reading...

Today's customers want an experience that engages them and gives them a reason to remain connected to you. Their mindset is one that is fickle, demanding, vocal and not very loyal. In this webinar, customer service expert Lisa Ford will outline her strategies for improving the customer experience. Lisa goes beyond average service to a relationship, asks tough questions to examine the quality of the experience, knows the customer connection rules, and focuses the culture on everyday service excellence.

So, learn from Lisa! Join her on June 22, 2010 at 2:00pm EDT, 11:00am PDT for Parature's complimentary webinar - Why Customer Service is NOT Enough - to learn how to create a team that is inspired to keep customers loyal.  Register now!

Do you want to improve your Video Quality to enhance the user experience?  Well, by attending Radvision's free Webinar, Voice and Video over IP Communications: Assessing and Improving User Experience, on Thursday, June 17, 2010 at 11am ET 8am PT, you will learn just how to do this! So, register now! 

This Webinar will teach you the factors that can affect Video Quality, the different methodologies used to measure Video Quality, and Radvision solutions for Video Quality.

You will particularly benefit from the Webinar if you are an IT manager, a system architect, a product manager, a CTO, a VP R&D, or a telecom operator representative.  So, join Eli Cohen - Director, Product Management, Radvision - and Carl Ford - Community Developer 4GWE, Crossfire Media - as they discuss unique, no-reference, video measurement and analysis algorithms that improve user experience for voice and video over IP communications! Continue Reading...

Do you want to improve your Video Quality to enhance the user experience?  Well, by attending Radvision's free Webinar, Voice and Video over IP Communications: Assessing and Improving User Experience, on Thursday, June 17, 2010 at 11am ET 8am PT, you will learn just how to do this! So, register now! 

This Webinar will teach you the factors that can affect Video Quality, the different methodologies used to measure Video Quality, and Radvision solutions for Video Quality.

You will particularly benefit from the Webinar if you are an IT manager, a system architect, a product manager, a CTO, a VP R&D, or a telecom operator representative.  So, join Eli Cohen - Director, Product Management, Radvision - and Carl Ford - Community Developer 4GWE, Crossfire Media - as they discuss unique, no-reference, video measurement and analysis algorithms that improve user experience for voice and video over IP communications! Continue Reading...

Do you want to understand the motivation behind a decision to replace the Class-4 and Class-5 infrastructure? Are you looking to learn the means and paths that operators are most likely to follow when moving services to the new softswitches (the step-by step approach)?  Want to know which new revenue-generating multimedia and VoIP services the IP core network will bring?  Are you curious about how a two-step approach (an intermediate NGN before moving to IMS) preserves a telco's investment? 

Well, find out the answers to these questions - and more - during ISKRATEL's free Webinar, C4/C5 Replacement: Next-Gen Services and the Reasoning behind a Complex Network Transformation, on Wednesday, June 16, 2010 @ 9:00am ET 11:00am CET.  Register today!

You will particularly benefit from this Webinar if you are a telecom operator or carrier with a TDM core and PDH/SDH network infrastructure who is moving to an IP infrastructure and transforming your existing services to VoIP-based while keeping the same user experiences.  So join presenters Pavel Jost, Solution Manager for Multimedia Core Networks, Iskratel, and Erik Linask, Group Editorial Director, TMCnet, for their Webinar on June 16!
 

Continue Reading...

If you want to maximize network performance while lowering OpEx, Bridgewave Communications will teach you how during their Webinar on Wedneday, June 16, 2010 @ 2:00pm EDT11:00am PDT.  Register for free!

If you want to learn how to reduce OPEX, how to utilize GigE wireless links to implement future-proof network backbone connectivity, why GigE wireless solutions yield fiber-like performance without the costs and delays of constructing or leasing fiber, how to secure (HIPAA-compliant) delivery of high-bandwidth applications (PACS, EMR), or how municipalities are utilizing GigE wireless solutions for video surveillance camera backhaul, this Webinar is perfect for you!

You will also benefit from this Webinar if you are a CIO, IT Director/Manager, Telecommunications Analyst, Service Provider/ISP, or Network Operator.  So, join leaders Joe Schraml - VP of Marketing BridgeWave Communications - and Carl Ford - Community Developer 4GWE Crossfire Media - as they present real-world installations, examples from clients in the government, education, healthcare, and enterprise segments. 


Continue Reading...

This is the second of three Webinars in a BayBridge Technologies Webinar series.  Register for free if you want in on the secret to a good night's sleep - strategic contact center planning! 

We've all been there. Staring at the ceiling at 4am replaying the day's events in our contact center - questioning every step.

The fact is, you, your planners, and your teams did everything right. The problem's not with you or them, but rather the out-dated technologies you are forced to use to complete your strategic plans. Continue Reading...

This free Webinar - Best Practices for Planning a Multi-Site Call Center Deployment - takes place on Thursday June 10, 2010 @12pm ET 9am PT.  The Webinar will teach you why companies are moving to virtual contact centers, the challenges of managing multi-site contact center operations, where home agents and outsourcers fit in a multi-site approach, and will also give you real-life examples of multi-site virtual contact centers.  

Anyone is welcome to join!  However, if you are considering migration to a virtual contact center, planning to replace or upgrade your contact center technology, someone who is responsible for improving the customer experience, a COO, a CIO, a CTO, a Contact Center Director or part of Operations Management, you will benefit most greatly from this Webinar.

ContactBabel founder Steve Morrell and CosmoCom VP of Product Management and Marketing Steve Kaish will be the presenters while TMCnet's Group Editorial Director Erik Linask will be the moderator.  

Morrell will share key findings from ContactBabel's operational review while both Morrell and Kaish will explore both the best practices for achieving good results and details of some successful migrations to virtual contact centers in both mid-size and large-size operations. 

Register (for free!) for Best Practices for Planning a Multi-Site Call Center Deployment.
Continue Reading...