This free Webinar - Best Practices for Planning a Multi-Site Call Center Deployment - takes place on Thursday June 10, 2010 @12pm ET 9am PT. The Webinar will teach you why companies are moving to virtual contact centers, the challenges of managing multi-site contact center operations, where home agents and outsourcers fit in a multi-site approach, and will also give you real-life examples of multi-site virtual contact centers.
Anyone is welcome to join! However, if you are considering migration to a virtual contact center, planning to replace or upgrade your contact center technology, someone who is responsible for improving the customer experience, a COO, a CIO, a CTO, a Contact Center Director or part of Operations Management, you will benefit most greatly from this Webinar.
ContactBabel founder Steve Morrell and CosmoCom VP of Product Management and Marketing Steve Kaish will be the presenters while TMCnet's Group Editorial Director Erik Linask will be the moderator.
Morrell will share key findings from ContactBabel's operational review while both Morrell and Kaish will explore both the best practices for achieving good results and details of some successful migrations to virtual contact centers in both mid-size and large-size operations.
Register (for free!) for Best Practices for Planning a Multi-Site Call Center Deployment.
Anyone is welcome to join! However, if you are considering migration to a virtual contact center, planning to replace or upgrade your contact center technology, someone who is responsible for improving the customer experience, a COO, a CIO, a CTO, a Contact Center Director or part of Operations Management, you will benefit most greatly from this Webinar.
ContactBabel founder Steve Morrell and CosmoCom VP of Product Management and Marketing Steve Kaish will be the presenters while TMCnet's Group Editorial Director Erik Linask will be the moderator.
Morrell will share key findings from ContactBabel's operational review while both Morrell and Kaish will explore both the best practices for achieving good results and details of some successful migrations to virtual contact centers in both mid-size and large-size operations.
Register (for free!) for Best Practices for Planning a Multi-Site Call Center Deployment.
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