This is the second of three Webinars in a BayBridge Technologies Webinar series. Register for free if you want in on the secret to a good night's sleep - strategic contact center planning!
We've all been there. Staring at the ceiling at 4am replaying the day's events in our contact center - questioning every step.
The fact is, you, your planners, and your teams did everything right. The problem's not with you or them, but rather the out-dated technologies you are forced to use to complete your strategic plans. Although Excel and Erlang were great back in their time, new technologies have emerged - technologies that are built to handle the kind of complex contact center you're responsible for. These Strategic Planning Systems use simulation and automation to formulate the right strategic plan. An accurate and long-term plan that will adjust to sudden changes in your contact center environment. A plan you and your leadership team can trust - i.e. and not have you worrying about at 4am.
In this Webinar, Donna Fluss (President, DMG Consulting LLC), Ric Kosiba (President, Bay Bridge Decision Technologies) and Patrick Barnard (Senior Web Editor, TMC) will discuss the challenges with current planning processes, traditional contact center planning vs. contact center strategic planning, and strategic planning best practices. So, if this seems like something you'd be interested in, register today!
This Webinar takes place on Tuesday, June 15, 2010 @ 2:00pm EDT 11:00am PDT.
We've all been there. Staring at the ceiling at 4am replaying the day's events in our contact center - questioning every step.
The fact is, you, your planners, and your teams did everything right. The problem's not with you or them, but rather the out-dated technologies you are forced to use to complete your strategic plans. Although Excel and Erlang were great back in their time, new technologies have emerged - technologies that are built to handle the kind of complex contact center you're responsible for. These Strategic Planning Systems use simulation and automation to formulate the right strategic plan. An accurate and long-term plan that will adjust to sudden changes in your contact center environment. A plan you and your leadership team can trust - i.e. and not have you worrying about at 4am.
In this Webinar, Donna Fluss (President, DMG Consulting LLC), Ric Kosiba (President, Bay Bridge Decision Technologies) and Patrick Barnard (Senior Web Editor, TMC) will discuss the challenges with current planning processes, traditional contact center planning vs. contact center strategic planning, and strategic planning best practices. So, if this seems like something you'd be interested in, register today!
This Webinar takes place on Tuesday, June 15, 2010 @ 2:00pm EDT 11:00am PDT.
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