VoIP

IP Phones Find a Home in Business, Not at Home

February 11, 2009

In-Stat is reporting that the business IP Phone market is thriving, and that by 2012, 31 million voice centric IP phones will ship into businesses. And while IP phones are making some headway into the consumer space, In-Stat believes business IP phones will continue to outpace consumers by 10:1. According to the report IP Phones Worldwide - On the Desk and Beyond, IP-based communication is enjoying much more vigorous adoption rate in enterprises than in the consumer space. "Within the business market, corded IP phones remain the standard, and will continue to dominate the enterprise IP phone market through 2012," says Norm Bogen, In-Stat analyst. "However, WLAN and IP DECT phones continue to grow, especially within some specific vertical and geographical markets."

Posted in Enterprise, IP Communications, Research, VoIP

Skype to Verizon? Just Sayin'...

January 29, 2009

First Verizon said: No more Copper by 2016. Then word came down that Verizon was not going to stop offering voice over copper lines after all. Next we heard speculation that eBay was going to offload Skype. Recently we're hearing how Verizon is clipping its VoiceWing VoIP business. It's becoming "crystal clear" to me that Verizon is going to buy Skype and offer the VoIP service to their FiOS customers as a value add. You know, "...those cable guys are making you pay for voice... we'll give you voice for free. Oh and check out our new devices, our diverse lineup of over 100 HD channels, and for a nominal fee, please take advantage of the seamless integration with our wireless service." With everyone else speculating that Skype might go to Google, or Microsoft, or BT or France Telecom or Cisco...

Posted in IP Communications, Service Provider, VoIP

Oh Canada! Dialexia, Sangoma Interop News

January 29, 2009

Posted in Development tools, Enterprise, IP Communications, ITEXPO, VoIP

SIP Trunking Podcast: Avaya's Alan Klein

January 26, 2009

With only one week to go before ITEXPO, it's an exciting time as we make the final preparations ahead of "The World's Communications Conference." One of the elements of the show that has been very successful in the past is the SIP Trunking seminar, organized by Ingate Systems with sponsorship from the likes of Avaya, BandTel and others. The seminar is taking place at this year's ITEXPO as well. Last week we ran a couple of interviews with BandTel's Joel Maloff, including a Q&A and a podcast. We also published an interview with Avaya's Alan Klein. Well we just posted the podcast interview with Alan. Give it a listen. And when you're done, please cruise on over to the ITEXPO site and sign up for the SIP Trunking workshop. You'll be glad you did!

Posted in Enterprise, IP Communications, ITEXPO, VoIP

Rich on Microsoft's Response Point

January 23, 2009

Posted in Enterprise, IP Communications, ITEXPO, Unified Communications, VoIP

TMC Blogs: The Week in Review

January 23, 2009

What was the big story this week? No doubt it was the inauguration of Barack Obama, as the 44th President of the United States and the first African-American to hold that post. Truly a historic day for our nation: a day when many people put politics aside to welcome our newest leader to his job, and judging by the crowds in Washington, D.C. this past Tuesday it was quite a welcome indeed. Rich is excited.

Posted in Business, Contact Center, Enterprise, IP Communications, ITEXPO, Personal, Service Provider, VoIP

Ifbyphone Offers Service Guarantee

January 21, 2009

Ifbyphone announced a new service guarantee today, saying that they will deliver their customers' voice broadcast calls on time otherwise those calls will be free. According to CEO Irv Shapiro: Our guarantee helps our business customers understand how important the delivery of their voice broadcast calls is to us. Moreover, our guarantee helps differentiate Ifbyphone's services because we are the first and only provider that stands 100 percent behind the delivery of voice broadcast calls. The guarantee is simple: if any scheduled broadcast call to a U.S. or Canadian phone number is delayed by more than five minutes, Ifbyphone will reimburse customers for the call. Shapiro is also on the schedule at the upcoming ITEXPO, which will take place in Miami Beach, FL, February 2-4, 2009. On Wednesday February 4th, from 1:30-2:15pm Shapiro will be part of a panel discussion entitled: Contact Centers in a Web 2.0 World. For more information on the show, or to register, visit www.itexpo.com Just for the record, as I write this, it's 16 degrees in Connecticut where my office is located. Florida sounds like a good idea.

Posted in Enterprise, IP Communications, ITEXPO, VoIP

TMCnet Blogs Week in Review

January 16, 2009

It's been quite a week for news this week, and not just the run of the mill product announcements, customer wins and such. Some rather big things went down this week, and the TMCnet family of bloggers was all over the important developments.
It seems like a month has gone by, but in fact it was just this week that Obama officially tapped his former Harvard law classmate Julius Genachowski to head up the Federal Communications Commission or FCC. According to his bio, he was chief counsel to former FCC Chairman Reed Hundt, a VC and led the development of the president-elect's technology and innovation agenda. Rich also covered the ascension of Carol Bartz to the position of CEO at Yahoo! I am impressed and concerned. Bartz has an excellent resume with honors and awards as long as anyone... What the company really needs is someone who has effectively led a small to medium media company in the last 18 months and understands the needs of advertisers and more importantly how to get them to spend more money with Yahoo.

Posted in ITEXPO, VoIP

Verizon Plays Down "No More Copper" Comments

January 14, 2009

On second thought, we will NOT be doing away with voice over copper in seven years. We like VoIP, but we love copper. Clearly our executive was not supposed to say what he said to that Bloomberg reporter. Either that or the reporter got it wrong. It's all a misunderstanding. Nothing to see here... Move along... Apparently Verizon is backing away from comments that their CMO John Stratton made to a Bloomberg reporter in a story that was carried by the LA Times and that I touched on in my blog on Tuesday. Eric Rabe, Senior Vice President -- Media Relations has a post today on the Verizon Policy Blog basically saying that no, neither Stratton nor anyone else at Verizon believes that we will move beyond copper in seven years. I for one felt that seven years was much too aggressive a timetable to move away from that bread and butter transport mechanism, but it says a lot that Verizon would come out so strongly to correct the perception that they were somehow turning their back on the tried and true. I've pasted Eric Rabe's blog post below in full: There's been a bit of online buzz about remarks attributed to Verizon Chief Marking Officer John Stratton in a Bloomberg interview (carried in the LA Times) at last week's Consumer Electronics Show. The story says that Verizon plans to "do away with traditional phone lines within seven years as it moves to carry all calls over the Internet." Here's the background. First, neither John nor anyone else here thinks that the traditional, circuit-switched phone network will be a thing of the past in seven years. What's often called the public switched telephone network (PSTN) is the world's most reliable, high quality, landline voice communications system. The Verizon traditional phone system will serve customers for a long time to come. John's point was, and there's not a lot of new news here, that we see that voice can and is becoming an application called VoIP on broadband networks. VoIP is a logical platform for any company wanting to break into the voice services business, and hundreds of companies have seized on this technology to do so, including every major cable TV company. However, the quality of VoIP voice calls and the reliability of VoIP networks are in no way superior to the quality and reliability provided by the Verizon PSTN network. In short, there is no logical reason for a company like Verizon, with a terrific voice network already in place, to dismantle that network and replace it with VoIP. At the same time, Verizon is the foremost provider of broadband networks in the USA and a leader in providing broadband around the world. We operate much of the Internet backbone, besides providing wired broadband to 8.5 million American consumers and businesses in the Northeast, and parts of the Northwest, South and Western U.S. It is clear to us that some parts of the market are moving to VoIP. So the right move for Verizon and our customers is to support transition to VoIP as we have already for many business customers and as we will do as consumer customers evolve to VoIP. You'll see us offer new VoIP products for FiOS in the future, and over time we'll do the same for customers served by other wireline and wireless technologies. This is a logical evolution that we understand and will support. But don't expect the landline circuit-switched network to magically blink out in seven years.

Posted in Business, IP Communications, Service Provider, VoIP

Verizon Exec: No More Copper by 2016

January 12, 2009

In an item today from Bloomberg News, via the LA Times, Verizon's Chief Marketing Officer John Stratton reportedly said at CES, that the operator plans to do away with placing voice calls over copper lines within a seven-year timeframe. So let me get this straight... In seven years, no more copper? I have my doubts that the last Verizon call to run over twisted copper will take place by 2016. Now, with customers switching to mobile phones exclusively, and 4G wireless technologies ramping up, and consumers abandoning traditional phone companies in favor of cable providers and so-called over the top VoIP providers, the concept of evolving beyind copper is not farfetched. Verizon too, by offering voice over its FiOS service, is hastening the migration away from copper. I don't have a problem with the premise.

Posted in IP Communications, Technology, VoIP

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