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Rich Tehrani
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ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very small - brake pads, reducing the momentum of a vehicle weighing thousands of pounds.A learning curve is friction. Multiple...

Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have generated millions of dollars of extra profit. We can all learn a little something from this worldwide purveyor...

Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality...

New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with VTech execs to discuss a new line of products bringing together the best of Vtech with its recent...

Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the...

With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.In our discussions with MSPs making the switch from reselling a...

3CX Aims to be Top 3 in UC Software

MSPs and resellers in telecom are going in three directions. The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the...

FracTEL Advances Conference Call Security

Citing the common theft of conference call pin codes in places like political campaigns, Michael Crown, President of FracTEL told us in an exclusive interview, his company's SKRUM solution announced at ITEXPO earlier this year, securely calls participants instead of relying on...

Bullseye Telecom Expands Channel Offerings

As telecom consolidation continues, a wave of mid-sized carriers are expanding their channel programs to take advantage of the opportunity to benefit from changes to these programs at the "big carriers."One such company is BullsEye Telecom. Their  Channel Partner Programs offer three new opportunities...

AireSpring Going The Extra Mile For Customers

AireSpring continues its rapid hosted growth according to Danial Lonstein (pictured below) who recently became the President and Chief Revenue Officer. To accommodate their expansion, Danial explained in an exclusive live interview that they recently moved to a new headquarters in Van...

Windstream Positioned between CableCos and Largest Carriers

Two months back at ITEXPO/SDWAN Expo, Windstream aligned its brands to simply Windstream Enterprise and Windstream Wholesale. The company explained the new brand strategy reflects the transformation the organization is undertaking in response to the demands of the business market for...

VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an understatement. Hundreds or thousands of communications companies didn't make it through the various bubble bursts between then and now.Now...

CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with virtually all SIP phone systems. The company's Bria softphone was so ahead of its time, it is pretty...

TetraVX Smooths UCaaS Complexity

In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with customers to provide superior UC solutions. TetraVX is a new brand of Netrix, LLC launched this past January.They have...

Nectar and Plantronics Ear-to-Ear Diagnostics to Boost Call Quality

The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless interference. This is why Nectar Services partnered with Plantronics to build an Ear-toEar (e2e) solution allowing the enterprise and carrier to...

NEC Brings Tech Edge to UCaaS

NEC has been a technology leader in the communications space for decades and as the market has evolved to UC and UCaaS, they haven't kept up. That however is changing and NEC is bringing the power of it's tech portfolio...

RingCentral UC is Eating the Enterprise

According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more....

Talkdesk Really Differentiates with Enterprise Contact Center

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO, Tiago Paiva (above left; Yours Truly on the right).We've followed his company's progress since inception and through sheer will and...

CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know as the company's Live Assist provides omnichannel capability to potentially 10 million Microsoft Dynamics 365 customers via chat...

New Yeastar UCaaS; Are 8x8 and RingCentral in Trouble?

Yeastar, a Chinese UC, gateway and phone player just announced its Yeastar Cloud PBX will be unveiled at ITEXPO next month in Florida. “We are excited to be back at ITEXPO East again this year,” said Alan Shen, CEO of...

AT&T Connected Health Foundry Celebrates Success

Earlier today we discussed how some years back IMS provided a platform for carriers to roll out applications. The industry discussed the concept for a number of years – magazines, associations and events sprung up to support carrier efforts but...

CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell...

CafeX Chime Shows How Communications Enables Digital Transformation

There is is a nonstop movement from traditional communications and UC players to add value to their applications and services. It reminds us a great deal of what is happening with communications service providers - they had been trying for...

10 Seismic Communications Trends Creating Billions in New Value

People need not apply in our brave new communications future Communications was once a person-to-person mechanism allowing individuals to collaborate or share information with others. The move from traditional phone networks to VoIP, from wired to wireless, from voice to...

Masergy's People-Directory Vision Has Potential

Dean Manzoori describes Masergy as a technology company which own and manages the world’s largest global private network providing cloud network, managed security and UC as a service. To ensure the highest level of quality, their UC platform is embedded...
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