VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Windows on ARM - New Tablet Operating System With Some Limitations

February 10, 2012

Microsoft Windows President Steven Sinoksky OR is this Bruce Willis?

The next version of Windows will run full-sized desktop applications on low-power ARM-based tablets. However, the only desktop applications approved to appear on ARM devices will be those designed by Microsoft such as Internet Explorer 10, Office, and the Windows file explorer. Affectionately known as WOA (Windows On Arm), it includes desktop versions of Microsoft Word, Excel, PowerPoint, and OneNote.

Posted in Computer Software, Microsoft, Tablets, Technology and Science

Tagged: arm, bruce willis, intel, microsoft, processors, steve sinofsky, tablet, windows on arm, woa : Related Tags: bruce willis, version windows, sinofsky explained, longer battery, internet explorer, windows

Apple Planned the iPad BEFORE the iPhone. Who knew?

February 10, 2012

Everyone assumes that Apple was working on the iPhone before the iPad. However, the recent lawsuit by Proview Electronics suing Apple over the name 'iPad' says others wise. The iPhone was launched in 2007 and the iPad in 2010. However, in 2006 Apple purchased the iPad trademark from display manufacturer Proview Electronics (Taiwan) for $55,000 by way of a front company called IP Application Development. So it appears Apple planned on making a tablet before the iPhone even came to market!

According to TMC's Peter Bernstein, Proview says the trademark deal with Apple did not include the rights to the trademark in China.

Posted in Apple, Gadgets, Mobile Phones, PDAs & Handhelds, TMCnet, Tablets, Wireless

Tagged: apple, china, cisco, ipad, iphone, proview, tablets, trademark : Related Tags: apple cisco, internet telephony, proview electronics, peter bernstein, cordless internet, apple

Dell Voice Launches in Canada - Will it Fail As Badly As Dell Video Chat?

February 9, 2012

Dell has partnered with Ontario-based Fongo to offer Dell Voice, a VoIP app exclusively available exclusively in Canada that offers a Canadian phone number and free calls to most of Canada. Also, incoming calls and Dell Voice-to-Dell Voice calls are free of charge. This reminds me of how Dell partnered with Sightspeed, now a part of Logitech to offer a multi-party video conferencing service called Dell Video Chat. I reviewed the software and it works well, but with free alternatives like Skype, having the ability to do 9-way (3x3) Brady Bunch video is a very niche application. Practically nobody has ever heard of Dell Video Chat, so here let me share a couple screenshots of it...

Screenshot of me testing it:

2x2 (4-way video call)

I suspect Dell Voice will suffer the same ignominious fate as Dell Video Chat. There's just too much competition, including superior offerings from Google Voice, Skype, and most recently Vonage.

Posted in Android, Apple, Skype, TMCnet, VoIP, Wireless

Tagged: android, apple, dell video chat, dell voice, google, logitech, ontario, sightspeed, skype, voice : Related Tags: video, voice, canada, calls, available

Vonage Attacks Skype with 30% Price Cut and Free App-to-App Calling & Texts

February 8, 2012

Vonage today launched new versions of their mobile app for both iOS and Android phones that feature free app-to-app calling and international calling rates that on average are 70 percent less than major mobile carriers and 30 percent less than Skype according to their release notes on iTunes. What's nice about their mobile app is it lets you talk and text worldwide for FREE with anyone else who has the app. It's also wideband HD audio for better audio quality.

Another nice feature is that you simply use your existing address book and there is no need to leave the app. It works on both Wi-Fi and 3G/4G.

Posted in SIP, Skype, VoIP, Vonage, Wireless

Tagged: 3g, 4g, android, apple, free calling, ios, mobile app, mobile phone, skype, vonage, wi-fi, wireless : Related Tags: calling rates, mobile, calling, vonage, number, another

ITEXPO IP Communications Trade Show Continues Solid Growth

February 8, 2012

ITEXPO East 2012 in Miami was TMC's best show ever with over 200 booths and over 8,200 attendees. Conferee attendance for ITEXPO East increased more than 50% from 2011, resulting in dozens of standing room only sessions at ITEXPO and collocated conferences such as HTML5 Summit, M2M Evolution, Business Video Expo, Super WiFi Summit, and 4GWE. As an example, here's a photo I took at the jam-packed Ingate SIP trunking conference session:

Even with the additional third day of exhibit hall hours, foot traffic was pretty good - on a Friday no less. I heard from several exhibitors saying it was their best ITEXPO ever.

TMC's next show, ITEXPO West 2012, is scheduled to take place on October 1-4, 2012, in Austin, Texas, (the 'new' Telecom Corridor) which will be the second time in Austin after moving from Los Angeles.

Posted in ITEXPO, SIP, TMCnet, Unified Communications, VoIP, Wireless

Tagged: austin, florida, ingate, ip communications, itexpo, miami, rich tehrani, texas : Related Tags: itexpo, austin

Verizon and BT Announce Cross-Network Video Calling & Telepresence

February 8, 2012

Verizon and BT announced a deal enabling each of their respective customers initiate high-quality video conferences and telepresence sessions. I spoke with representatives from BT and Verizon to learn more about their collaboration.

Marc Hambley, Sr. Product Manager at BT explained, "We are connecting our respective telepresence exchanges together - that will allow BT clients to have meetings with Verizon clients, either hosted on BT service or Verizon service.

Posted in Polycom, TMCnet, Unified Communications, Video Conferencing

Tagged: at&t, b2b, bt, business, cisco, interconnect, interoperability, polycom, telepresence, verizon : Related Tags: video communications, product manager, cisco telepresence, interconnect agreements, telepresence, verizon

Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails?

February 6, 2012

According to CNet, Apple's A5 processor includes noise-reduction circuitry licensed from a start-up called Audience. Audience's technology enhances speech and works well even when you hold the phone are arm's length ('far-field speech'). This explains the mysteriously larger A5 processor on the iPhone 4S and why the previous gen iPhone 4 didn't get the Siri via a simple iOS software upgrade.

The iPhone 4S has just a few advantages over the iPhone 4, including a an amazing 8-megapixel camera that captures HD video, a faster dual-core processor and of course Siri. However, if you don't care about the HD video or better quality photographs, you might be inclined to buy a new or even used iPhone 4 for less money or keep the iPhone 4 you already have. Many iPhone 4 users were none to happy with not getting Siri and assumed Apple was simply trying to force users to upgrade to the 4S.

Posted in Apple, Mobile Phones, Wireless

Tagged: apple, audience, cnet, ios, iphone 4, iphone 4s, siri, wireless : Related Tags: iphone, apple, dictate, processor, audience

Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?

February 3, 2012

Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the signal to travel further (miles) and penetrate walls better than the higher frequencies previously used (hundreds of feet). Well, forget about Super Wi-Fi!

I met with Thomas Ngeow from Altai Technologies at ITEXPO, a Hong Kong-based company and he explained they coined Super Wi-Fi for one of their products long before the Super Wi-Fi standard was coined. You're probably wondering who cares who coined it first and you'd be right.

Posted in ITEXPO, TMCnet, Wireless

Tagged: altai, altai technologies, china telecom, hong kong, itexpo, super wi-fi, wi-fi, wireless : Related Tags: thomas ngeow, forget super, thomas explained, smart antenna, super, altai

Billionaire Gives Secrets to Startup Success

February 3, 2012

Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing 83 out of 89 success rate. It's an even more astounding fact when you consider that according to TMC's Peter Bernstein, 90% of startups fail. Terry has sold many of these companies for millions and even hundreds of millions of dollars.

Posted in ITEXPO, TMCnet

Tagged: itexpo, keynote, mitel, newbridge networks, startup, success, terry matthews : Related Tags: secrets startup, startup success, terry matthews, terry, success, startup

TMC Showcases the Top 40 "Newsmakers" at ITEXPO

February 2, 2012

There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium, Xorcom)... ITEXPO has a record number of exhibitors that have unveiled new products and services at ITEXPO in Miami.

There have been many competing shows over the years, most notably VON, which suffered an untimely demise. ITEXPO and VON were the two best shows focused on VoIP and IP communications.

Posted in ITEXPO, Lync, TMCnet, Unified Communications, VoIP

Tagged: communications, itexpo, miami, news, telecom, voip : Related Tags: booth announced, booth showcasing, products services, booth announcing, cloud based, booth

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