VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Fonality Names Former Microsoft Exec David Scult as CEO

January 10, 2012

Today, Fonality announced it has appointed former Microsoft Exec David Scult (image right) as Chief Executive Officer. This is the second CEO in just a couple years. Dean Mansfield replaced Chris Lyman CEO, the founder of Fonality. I'm a fan of Fonality's Asterisk-based products, especially their HUD client, so I'm hoping things are going well there.

Posted in Asterisk, Linux, SIP, TMCnet, VoIP

Tagged: asterisk, ceo, chris lyman, david scult, fonality, ip-pbx, microsoft, voip : Related Tags: chris lyman, david scult, fonality scult, former microsoft, fonality, microsoft

Google to Offer Free Tablets?

January 5, 2012

Several media reports are claiming that Google is going to be offering their own tablet soon, including DigiTimes which said, "As Google reportedly may launch an own-brand tablet PC to compete against Apple's iPad, sources from Google's upstream supply chain believe that Google, instead of Apple, may actually be targeting Amazon's 7-inch Kindle Fire as its major competitor."

The Amazon Kindle Fire had torrid sales for the Christmas holiday season, certainly earning its "Fire" moniker. You can't go wrong with a $199 tablet device that surfs the web, runs apps, and consumes entertainment content using Amazon Prime, which features a Netflix-like streaming service in addition to Amazon's other paid digital content - e-books, music, etc. Amazon gambled consumers would consume paid content to recoup their losses and it has paid off handsomely.

This purported Nexus tablet will come with a 7" display, run Android's latest Ice Cream Sandwich and will be priced under $199 to undercut even the mighty Amazon Kindle Fire. What is Google thinking? They're thinking the same thing Amazon is thinking - take a loss on the hardware and subsidize the cost of the tablet by selling digital content, such as movies, books, and music.

Posted in Android, Apple, Gadgets, Google, PDAs & Handhelds, TMCnet

Tagged: amazon, android, content, entertainment, google, kindle fire, movies, tablets : Related Tags: amazon prime, google offer, digital content, amazon kindle, google going, amazon

President Obama Has VoIP Glitch

January 4, 2012

Apparently, President Obama had some VoIP glitches when he attempted to tried to steal some of the Republican Iowa Caucuses' spotlight last night via a live address to his Democratic supporters over the Internet. The video teleconference had sporadic audio issues making him hard to understand. It's bad enough trying to understand some of President Obama's policies when he is speaking clearly never mind when he's encountering VoIP packet loss and jitter!

According to ABC News, Obama's video teleconferences utilized a proprietary software program developed for the Obama campaign by Adobe Systems Inc. It's likely a derivative of the Adobe Connect VoIP, video, and collaboration platform.

In one part of the video, he sounded like Max Headroom "(static) In some ways, I'm actually more optimistic now then I was when I first ran cuz we've already see...

Posted in Internet, Personal and Humor, Politics, TMCnet, Video Conferencing, VoIP

Tagged: abc news, adobe, barack obama, harry reid, nancy pelosi, net neutrality, president obama, senator, telepresence, video conference, voip : Related Tags: president obama, nancy pelosi, obama, video, president, packets

As Predicted - the Cisco Umi Demise

January 4, 2012

First Cisco killed the popular Flip Cam they acquired, now this - Cisco has killed their Skype-alternative UMI videoconferencing product. Rich Tehrani gave 10 reasons why he thought Cisco UMI would fail, plus an 11th reason later on (Kinect, Skype-enabled Bluray players). I didn't even bother to write about Cisco Umi because I knew it would be a failed venture. We were both right.

Posted in Cisco, TMCnet, Video Conferencing, VoIP

Tagged: cisco, skype, telepresence, umi, videoconferencing, voip : Related Tags: cisco killed, cisco

Google to Keynote at Super WiFi Summit in Miami

January 3, 2012

TMC's ITEXPO has had its fair share of high-profile keynoters, including Skype co-founder Niklas Zennstrom, Bob Metcalfe, former FCC Chairman Kevin Martin, former FCC Chairman Michael Powell, former HP Chair Carly Fiorina, Digium / Asterisk founder Mark Spencer, and of course TMC's very own Rich Tehrani on multiple occasions. We've also had representatives from Microsoft, Cisco, Yahoo, Avaya, Nortel, Polycom, and other telecom / wireless heavyweights. Now in 2012 TMC lands a Google keynoter! Google will keynote at ITEXPO's co-located Super WiFi Summit.

Richard S. Whitt is Director and Managing Counsel for Telecom and Media Policy for Google Inc. In that capacity, Rick is responsible for Google’s strategy and advocacy on all wireline, wireless, and media matters before the Federal Communications Commission, other Federal agencies, and the U.S.

Posted in Asterisk, Avaya, Cisco, Google, ITEXPO, Nortel, Skype, Technology and Science, Wireless

Tagged: google, itexpo, keynote, rich tehrani, rick whitt, super wifi summit : Related Tags: telecom media, google keynote, google, itexpo, super, former

Newfies-Dialer Offers Super-Scalable Cloud-based Auto-Dialer Using FreeSWITCH

December 29, 2011

I discovered a new, powerful, open source auto-dialer called Newfies-Dialer that is offered by Star2Billing S.L, and is distributed free of charge, with no ongoing licensing costs. Star2Billing also wrote CDR-Stats, a replacement for Asterisk Stat used in FreePBX, as well as A2Billing. Star2Billing S.L., based in Barcelona, was formed in 2009 to provide commercial support to their range of free and open source products specialising in telephony, billing, and telecoms software development. Freeswitch is often compared with Asterisk, though Freeswitch is more scalable, especially the number of concurrent SIP registrations.

Jonathan Roper emailed me to tell me about this new auto-dialer, which works in conjunction with FreeSWITCH.

Posted in Asterisk, Internet, SIP, VoIP

Tagged: asterisk, autodialer, freeswitch, jonathan roper, newfies-dialer, open source, star2billing : Related Tags: newfies dialer, voice broadcasting, cloud based, scalable cloud, dialer systems, dialer

Winter Wake-up App Wakes You Up Earlier If It Snows

December 29, 2011

Yesterday, I reviewed Zeo Sleep Manager and now today I came across another interesting sleep app created by Boondoggle called "Winter Wake-up", which wakes you up early if it snows giving you time to shovel the snow off your car, de-ice it, and make the slower commute to work due to road conditions. Now you won't have to tell your boss, "Sorry I'm late. I didn't know it was going to snow".

Winter Wake-Up is a smartphone alarm app automatically checks the weather and wakes you up earlier if it snows. You set the number of minutes to be woken earlier for "frost" (a little dusting) and the number of minutes to be woken up earlier if it snows.

Posted in Accessories, Android, Apple, Gadgets, Mobile Phones, Technology and Science, Wireless

Tagged: android, app, apple, boss, commute, drive, ios, iphone, snow, wake-up, winter : Related Tags: number minutes, earlier, winter, snows, alarm, wakes

Zeo Sleep Manager Review

December 28, 2011

Just about everyone claims at one time or another they don't get enough sleep. Spouses can even argue over who got the least amount of sleep and claim immunity from doing a household chore or offload the task to their spouse due to a lack of sleep. Well, now you can prove you had a bad night sleeping using the Zeo Sleep Manager, which uses a headband to record REM sleep, light sleep, deep sleep, and awake times and gives you a ZQ score. Then you can say to your spouse, "See!

Posted in Accessories, Gadgets, Mobile Phones, Reviews, TMCnet, Technology and Science, Wireless

Tagged: deep sleep, rem, sleep, sleep disorder, zeo, zeo sleep manager : Related Tags: light sleep, sleep manager, green light, brain waves, color coded, sleep

Microsoft Lync 2010, Asterisk & Skype Integration Tutorial

December 28, 2011

I came across an excellent tutorial on installing and integrating Microsoft Lync 2010, Asterisk and Skype. The tutorial covers installing AsteriskNOW within a virtual machine on Windows, so you don't even have to have spare hardware lying around to install Linux + AsteriskNOW on. The tutorial mentions integrating with Skype using Skype for Asterisk (SFA), which unfortunately was killed earlier this year. You can of course use Skype Connect (formerly Skype for SIP) to create SIP trunks, but the integration isn't as "tight".

Posted in Asterisk, Lync, Microsoft, SIP, Skype, Unified Communications, VoIP

Tagged: integration, linux, lync, microsoft, open source, sip, skype, unified communications, voip : Related Tags: desktop phones, integrating microsoft, asterisk skype, tutorial, skype, asterisk

Gadget Bans On Airplanes Due to Possible Interference is a Lie!

December 28, 2011

Gadget bans on airplanes due to possible interference is complete bull according to New York Times reporter Nick Bilton. I always knew it was a crock due to my engineering background and some basic-level physics. If a tiny mobile phone or tablet can bring down an airplane, then by golly, we are screwed! The FAA claims gadget devices can cause interference with the airplanes equipment, which is designed to handle 100 volts per meter of electrical interference.

Well, the Kindle was tested and it only put out less than 30 microvolts (0.00003 volts) per meter when in use.

Posted in Computer Hardware, Gadgets, Mobile Phones, TMCnet, Wireless

Tagged: airplane, amazon kindle, faa, gadgets, interference, ipad, mobile phone, new york times, wireless : Related Tags: possible interference, gadget, interference, power, airplanes, times

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