Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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RingCentral Cloud Touch Platform - Configure Phone System from iPad, iPhone, or Android

April 18, 2012


Imagine being able to record prompts, configure IVR/auto-attendant, and remove a disgruntled employee's access to your phone system all while sitting on a beach - simply using your tablet or mobile device. That's exactly what RingCentral's Cloud Touch Platform does and they proudly claim this touch-enabled phone system configuration platform "Reimagines Business Phone Systems". They may just be right.

Founded in 2003, RingCentral (>1000 employees) is by far the largest cloud-based phone system with RingCentral's Naveen Gupta, Chief Product Officer, claiming "hundreds of thousands of paying customers". AT&T and Rogers resells RingCentral's platform, which partly explains their impressive customer base.

The RingCentral Touch platform enables businesses to setup, manage and use their phone system from a smart mobile device.




Google's Chrome Team Reveals WebRTC Roadmap

April 18, 2012

Google's Chrome team stated in their recent WebRTC roadmap that the main components of WebRTC are now stable and they will be releasing it to the 200M+ Chrome users later this year. However, they want developers to get a sneak preview of what will be in the first WebRTC release. I should mention that two days ago I discussed how Skype and Microsoft were working on a HTML5 web-version of Skype. I felt that HTML5 would be inadequate and any Skype web app would likely also use WebRTC.

Peter Lubbers, Founder of World's Largest HTML5 User Group, to Deliver Opening Address at DevCon5

April 17, 2012

Some exciting TMC news to share. TMC and Crossfire Media today announced that Peter Lubbers, Senior Director at Kaazing and founder of the San Francisco HTML5 User Group, will deliver the opening address at their DevCon5 – HTML5 Mobile App and Developers Conference next week in Santa Clara, California. DevCon5 takes place April 25-26, 2012 at the Network Meeting Center in Santa Clara, California. The address is scheduled for Wednesday, April 25th at 9:00am.

Admission to Mr. Lubbers’ presentation, “The HTML5 Connectivity Revolution”, as well as all other keynote and breakout sessions, is included with any DevCon5 registration plan.

While HTML5 is mostly about evolution, some of the features in the Connectivity and Real-Time area are, in fact, pretty revolutionary.


Cisco Extends SMB Product Portfolio With Several New Products

April 12, 2012

Cisco today launched a new portfolio of small business products, including wireless, routing, switching, and voice solutions. They are also extending and enhancing the Cisco OnPlus managed service.


                                      Cisco WAP121                                                        Cisco WAP321

The new wireless products include the Cisco WAP121 and WAP321 Wireless-N access points. Both products feature flexible mounting, PoE, IPv6, and QoS for video and voice. The WAP121 features 4 SSIDs, 2.4GHz, Fast Ethernet LAN and retails for $173.




netTALK DUO Wi-Fi Review

April 4, 2012

netTALK DUO Wi-Fi is the latest generation of their VoIP product which brings low-cost phone calling to consumers and competes directly with the popular magicJack plus product. I reviewed the original netTALK DUO last year and was very impressed. When I heard a new Wi-Fi version was in the works I was looking forward to checking it out. First the unboxing:

ZANGI New Mobile VoIP & Video App Launching Soon

March 29, 2012


ZANGI is a new mobile app that supports free SMS, voice and video calls, multi-user conferences, instant messaging, file sharing, screen sharing, integration with other programs and more. ZANGI is still in "stealth mode", but I'm told their offering is coming out next month with support for multiple mobile platforms including OS, Android OS, Symbian, Windows PC, or Windows Mobile. It can also be used via web interface or through social networks like Facebook, Google+, etc. How integrated with these popular social networks remains to be seen.

SoftPhone.com New Cloud VoIP Offering - Invite Only

March 26, 2012


Interesting new web-based VoIP offering I came across via CounterPath's Todd Carother's Google+ status update. The website is softphone.com and according to a whois lookup is indeed owned by CounterPath. Check out the website description:

Coming soon is a new cloud offering for SMBs for the United States and Canada — SoftPhone.com. With SoftPhone.com business users will be able to leverage their current IP-PBX or hosted offering to connect with other colleagues for FREE.



HP Aims to Simplify Unified Communications Deployment

March 26, 2012


HP today announced two new offerings that aid in the rapid adoption of   unified communications (UC) solutions from Microsoft and Polycom. The new offerings include HP AppSystem for Microsoft Lync, a turnkey platform designed to expedite Lync deployments, and a customizable HP and Polycom Rich Media Communications (RMC) solution for video and collaboration.

Although many organizations are deploying Microsoft Lync, not everyone is embracing it. One reason is that internal staff lacks expertise or can dedicate time to deploy UC.

Skype Releases Retina-Optimized Skype for iPad

March 26, 2012

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