Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Zangi - New Mobile VoIP Player in Town

November 18, 2013


Zangi is an interesting new mobile VoIP player. One of their espoused features is the free roaming which saves on international calls. While traveling many users purchase a new number (SIM card) to enjoy free incoming calls. Simply add this number under Zangi's “My z-Roamings” and all calls made via Zangi to your regular number will automatically be directed to your new “z-Roaming” number when you have no Internet connection.

Akkadian Labs Provisioning Manager Express (PME) Review

November 13, 2013

I thought my readers would enjoy my October Internet Telephony Magazine review of Akkadian Labs Provisioning Manager Express (PME), a powerful provisioning tool that aids in Cisco IP phone deployments. Enjoy!
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Last week your organization successfully implemented a new IP based Unified Communication system. The vendor is closing out the final issues and providing your staff with a few hours of training. This is a great achievement and all the new features will have a very positive impact on the user community, but what about ongoing operations?

Next month you have twenty new hires, not to mention the additional features you plan to deploy.




Skype Ends Desktop API. Now What?

November 4, 2013


I launched Skype this morning and was greeted with a warning message that caused me some alarm (screenshot above). It appears a major API used by third-parties to integrate with Skype is ending in just one month. That gives virtually no time for developers to code new software to ensure their headsets, cameras, etc. work properly with Skype.

Asterlook - "The CTI Asterisk Client for Outlook" Launches

October 31, 2013


A new software Asterlook, what they're calling "the CTI Asterisk client for Outlook", was just released allowing you to manage incoming and outgoing calls directly in Outlook. According to the feature list, it works with any flavor of Asterisk. On an inbound call a toast popup appears showing the contact name and the phone number.

You can also make outbound calls directly from Outlook due to the TAPI TSP installed. Oh and if you have TAPI dialing issues, check out my popular post on solving TAPI problems.


AT&T TL7910 DECT 6.0 Headset Review

October 30, 2013


The AT&T TL7910 DECT 6.0 headset is one of the best combo PC/phone headsets you can buy with some pretty powerful features. With the AT&T Softphone Call Manager software it supports Skype, and Microsoft Lync, and can even import your Outlook contacts. Back in 2009 I reviewed the AT&T TL7610 DECT headset, which looks almost identical to the TL7910, but looks can be deceiving - the TL7910 hides some pretty cool new features. I decided to take the TL7910 DECT headset for a spin, so enjoy the full review along with a YouTube video demo below...


The first thing of note is the secure magnetic charging cradle, which makes it easy to charge the headset.



Dot-com and VoIP Explosion - Is WebRTC Next?

October 24, 2013

Some exciting news from my company, TMC, to report. TMC, Systemwide Media and PKE Consulting announced today that Google has signed on to be a Diamond Sponsor at WebRTC Conference & Expo III. The event, held November 19-21, 2013, in Santa Clara, Calif., explores how WebRTC is set to transform the way we communicate by enabling true browser-to-browser communications. The event caters to enterprises, service providers, Web providers, investors, developers and more.

WebRTC is just starting to hit its stride, but early enough for companies to jump on the WebRTC bandwagon before it leaves them behind.

AstriCon Keynote Photos

October 10, 2013

AstriCon 2013 Atlanta - Photos!

October 9, 2013

FreePBX High Availability Project Launches at AstriCon

October 9, 2013



At AstriCon, Schmooze Com Inc., maintainers and core developers of the FreePBX project today announced a High Availability version of FreePBX called FreePBX HA. I'm a huge fan of FreePBX, and have deployed it, so I'm pretty excited about this new high availability feature.

Until October 15th they are offering a pre-release special of FreePBX HA that includes two node licenses for $1,500, which is a 50% discount! Pre-release buyers will also receive access to private BETA releases and HA development team conference calls.

Schmooze redesigned the FreePBX platform to integrate HA utilizing DRBD, Cluster Manager and Pacemaker. This enables automatic mirroring and failover between FreePBX nodes.





AstriCon 2013 Keynote Panel [VIDEO]

October 9, 2013


This morning the first keynote kicked off featuring some well-respected Asterisk thought leaders and experts. They included Asterisk founder, Chairman & CTO Mark Spencer, Alistair Cunningham the Founder & General Manager, Integrics, Olle E. Johansson, Founder & President, Edvina AB, Philippe Lindheimer, FreePBX Project Leader and CTO, Schmooze Com, Inc., Schmooze Com, Inc.

The room was packed and the keynote panelists were moderated by Digium's David Duffett who posed some great questions. I pretty much captured the entire keynote, but did stop the 1st video at the 18 minute mark, since I was worried my mobile phone was running out of storage space and didn't want the video to be corrupted. I immediately kicked off the 2nd video, however.


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