VoIP & Gadgets Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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New! Plantronics MDA200

September 20, 2011

Plantronics is launching a new line of devices designed to help companies migrate from traditional desk phone-only usage to a unified communications (UC) infrastructure, including a new a multi-device adapter, the MDA200, as well as corded and wireless USB adapters.

The goal of these Plantronics "UC Enabler" products is to leverage your existing investment in traditional voice communications, such as desk phones, headsets and audio communication devices. The MDA200 is a multi device switcher that instantly turns any corded or wireless USB headset into a multipoint headset. The MDA200 lets you answer, end, hold and switch between calls from any connected device with a press of a button. It supports Bluetooth and DECT wireless headsets.

MDA200 Wired USB headset configuration to deskphone & USB to PC

The goal of the MDA200 is so that you can use your existing corporate desktop phones, headsets, and even softphone applications, while also enabling the employee to use their existing personal or corporate-issued) Bluetooth headset paired to their mobile device.

Posted in Computer Hardware, Gadgets, Headsets, Mobile Phones, News, TMCnet, Unified Communications, VoIP, Wireless

Tagged: bluetooth, dect, headset, mda200, plantronics, usb : Related Tags: corded wireless, wireless headsets, leverage existing, multi device, phones headsets, headset

XSS Exploit in Skype Lets Hackers Steal iPhone Address Book

September 20, 2011

If you are using Skype for iPhone or iPod Touch, your Address Book can be compromised and stolen using a simple chat message. It leverages a Cross-Site Scripting vulnerability within the "Chat Message" window in Skype 3.0.1 and earlier versions for iPhone and iPod Touch devices.

How does it work? Skype does not properly encode the incoming users "Full Name", allowing an attacker to encode malicious JavaScript code that runs automatically when the victim views the chat message, thereby giving the attacker access to the user's file system. Apple iOS does offer some protection via a sandbox to prevent access to the core operating system's critical files.

Posted in Apple, Mobile Phones, Skype, Unified Communications, VoIP, Wireless

Tagged: address book, apple, exploit, ios, iphone, ipod, payload, skype, vulnerability, xss : Related Tags: skype, access, address, iphone, message

Netflix DVD Now Qwikster - I Hate it!

September 19, 2011

Netflix is owning up to their mistake when they raised their price. I received an email from Reed Hastings, Co-Founder and CEO, Netflix which is quite interesting.

I messed up. I owe you an explanation.

It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology.

Posted in Home Entertainment, Internet, TMCnet

Tagged: bluray, dvd, netflix, qwikster, streaming : Related Tags: netflix streaming, because refers, refers quick, quick delivery, price increase, netflix

Daring Fireball Gets It - Windows 8 Will Rival the iPad

September 15, 2011

Daring Fireball's John Gruber is as avid an Apple fan, enthusiast, zealot, freak, etc. as you will find on the Internet. Saying anything complimentary about Microsoft or Windows is akin to a Red Sox fan giving the Yankees a compliment. So it was a bit of a surprise when he amended his initial anti-Windows 8 operating system with the Metro touch UI and later stated he sees Metro / Windows 8 as a potential strong rival to the Apple iPad tablet.

Initially he wrote an article titled 'Windows 8 Fundamentally Flawed' where he wasn't too keen on Windows 8 competing with the iPad:

But I think it’s a fundamentally flawed idea for Microsoft to build their next-generation OS and interface on top of the existing Windows.

Posted in Apple, Gadgets, Microsoft, Mobile Phones, PDAs & Handhelds, TMCnet, Wireless

Tagged: apple, arm, daring fireball, intel, ipad, john gruber, metro, microsoft, tablet, windows 8 : Related Tags: windows desktop, metro windows, daring fireball, fundamentally flawed, tablet device, windows

CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011

Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:

Email, VoIP and chat, all of which can be captured and archived for training and follow up.
Skills-based routing so customers are routed immediately to the correct agent group.
Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
A 100 percent Web-based design, eliminating the need for client software.
The ability to bolt on third-party reporting tools.
Support for whisper and DNIS.

CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.

Posted in Call Center and CRM, ITEXPO, TMCnet, Unified Communications, VoIP

Tagged: call center, chat, cloud computing, contact center, cosmocom, email, hosted, itexpo, telesphere, voip : Related Tags: contact center, businesses contact, cloud based, contact centers, center operators, contact

ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

Below is a slideshow of photos for ITEXPO. It is updated throughout the show and currently has photos from Day 1, which is still going. Photos from keynotes, conferences, registration and others spaces can be seen.
(via Rich Tehrani)

Posted in ITEXPO, Unified Communications, Video Conferencing, VoIP, Wireless

Tagged: austin, conferences, itexpo, keynotes, photos, slideshow, texas : Related Tags: photos

magicJack Plus Update

September 12, 2011

Here are some updates for the magicJack Plus, which I recently reviewed.

The magicJack Plus will be officially available this week on www.magicJack.com and will be available in major retailers before the holidays.

Other important updates:

Number porting capability will be included.
The magicJack Plus will be sold for $69.95 but all current users of the original magicJack will be able to upgrade for only 50% of that cost for 60 days. This will include the device and first year of service.
Renewal will remain at the $29.95 annual rate. This is an increase from what it has been in the past. It was always 19.95 before, now it will be $29.95.

Posted in TMCnet, VoIP

Tagged: apple, calls, ipad, iphone, magicjack plus, phone, pstn, voip : Related Tags: magicjack, update, available

ITEXPO West 2011 Austin Jeep Giveaway Has Arrived (pic)

September 12, 2011

As Rich Tehrani said, "One lucky ITEXPO West 2011 Austin attendee will win this Jeep. You must be present to win on Thursday, Sept 15th at 2:45pm at the Austin Convention Center in Texas." I still remember one ITEXPO where a guy just left the show and his co-workers frantically tried to find him but to no avail. He missed out on a $25,000+ vehicle. You must be here to win. Can you imagine the ribbing this guy got when he found out he basically just gave up a $25,000 prize?

Here's an image Rich snapped of the Jeep prize. I'd snap one myself, but busy interviewing companies in the press room.

Posted in ITEXPO, Unified Communications, VoIP

Tagged: giveaway, itexpo, jeep, prize, rich tehrani : Related Tags: austin, itexpo

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