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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Snow at AstriCon

October 26, 2011

Switchvox 5.5 - Sneak Peek!

October 26, 2011

I caught the tail half of Digium's Tristan Barnum's AstriCon session. Tristan Barnum is the Director of Product Marketing for Switchvox at Digium. In her AstriCon session, Tristan stressed how she never ever tells what Switchvox is up to and certainly not what features to expect.

"Switchvox 5.5 is due out the first quarter of the year [2012].

AstriCon Video Snippet of an AstriCon Session

October 25, 2011

360° Panoramic of Astricon Exhibit Floor

October 25, 2011

Digium's Shaun Ruffell, Linux Kernel Developer Speaking at Astricon

October 25, 2011

AstriCon - Panoramic Image of 1st Session

October 25, 2011

LOREX Live Connect Wireless Skype Home Surveillance Review

October 25, 2011

The LOREX Technology Live Connect LW2031 Series is a cool Skype-powered home surveillance system sporting night vision (via IR LEDs) and full color H.264 video. It can be used both for home surveillance, but also as a baby monitor due to its night vision and its portable handheld monitor sporting a color 2.4" LCD. It seemed like an interesting Skype product so I had LOREX send me a LW2031 to review.



Installation
Installing this was pretty straightforward. Two of the three devices - camera & handheld monitor use mini-USB power adapters, which are included.




View from my hotel at Astricon

October 24, 2011

Arrived in Denver for Astricon

October 24, 2011

Quantum Levitation = Back to the Future Hoverboard?

October 18, 2011

Tel-Aviv University recently demonstrated quantum superconductors locked in a magnetic field causing a superconducting disc to be suspended above or below a set of permanent magnets - seemingly defying the laws of gravity. But unlike other magnet tricks, you can move the object and it stays in the new position. Or you can spin it and it seems to spin endlessly due to near zero friction.

The magnetic field is locked inside the superconductor - a phenomenon called 'Quantum Trapping'.

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