Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Amazon Kindle Fire - Hot or Not?

September 28, 2011



The Amazon Kindle Fire 7-inch tablet aims to take on the Apple iPad, but will the Fire catch fire with consumers? Amazon has loyal Kindle e-reader users, but part of its draw is the e-ink screen which works in direct sunlight for beach book reading. It's the one-up Amazon had over the iPad which doesn't do so well in direct sunlight.

The new Kindle Fire is a color screen and not e-ink, so it loses that advantage. Further, the new Kindle Fire doesn't have a camera!



Toshiba Thrive 7 Tablet Impresses

September 28, 2011



Toshiba today announced the Thrive 7, little brother to their big brother the Thrive 10. Both Thrive models are based on Android and the original Thrive 10 has had some modest success, but the 10" tablet space is a bit more crowded. So it's a smart move for Toshiba to go a bit smaller with the Thrive 7. The Thrive 7 sports Toshiba's AutoBrite™ LED Backlit Display and interestingly has the same 1280x800 screen resolution as the Thrive 10.

New Skype for iPhone & iPad Released

September 27, 2011


Today Skype announced a new version of Skype for the iPad and iPhone with the coolest new feature being a anti-shake software algorithm that smooths the video even if you have a shaky hand. It only works with the rear-facing camera however.

Update:
I neglected to mention an important new feature in this release. The new version adds support for Bluetooth headsets, a feature that users have been clamoring for. Good timing to add BT support in the same release they're adding mobile ads.



Top 50 Technology Blogs

September 26, 2011

eCollegeFinder just came out with their list of the Top 50 Technology blogs. Esteemed sites such as All Things Digital, Chip Chick, DVICE, Engadget, Macworld, Network World, and yours truly, my VoIP & Gadget blog made the list.

I received an email from an eCollegeFinder representative informing me about this award. Excerpt: "Congratulations!

Apple iPad - Your Next Desktop Phone?

September 22, 2011


I've been thinking about how the Apple iPad could really disrupt the VoIP space and become your next desktop phone. Think about the impact to companies such as Cisco, Polycom, Aastra, snom, Grandstream, and others. While these companies do offer low-end IP desktop phones, they have higher margins on the high-end large color screen IP phones that sport advanced features like RSS feeds (weather, news), collaboration, and video conferencing.

Take for instance the Aastra BluStar media phone, which sports a 13" touch screen that achieves true HD 720p video conferencing at a rate of 30 fps or the Polycom VVX 1500, which sports a a 7" color touch-screen and 2MP camera. Both IP phones are over $650, while the latest iPad 2 can be had for $450 (16GB model).


Madison Cain, Daughter of Journey's Jonathan Cain, uses Skype for Vocal Teaching

September 21, 2011


Madison Cain, 17 year old daughter of legendary Journey keyboardist and song writer Jonathan Cain apparently works with a vocal teacher via Skype to improve her singing skills. Score another useful feature for Skype! I knew Skype was used for teaching others how to speak other languages, but didn't know the "universal" language of music was also taught via Skype. You would think that the acoustics would be different speaking into a microphone which is then transmitted over VoIP to a vocal teacher wouldn't be as accurate as the vocal teacher being there in person.

Then again, sometimes a room's acoustics can "hide" weaknesses in a singer's voice, especially if they are a loud singer with the sound bouncing off the walls.


New! Plantronics MDA200

September 20, 2011


Plantronics is launching a new line of devices designed to help companies migrate from traditional desk phone-only usage to a unified communications (UC) infrastructure, including a new a multi-device adapter, the MDA200, as well as corded and wireless USB adapters.

The goal of these Plantronics "UC Enabler" products is to leverage your existing investment in traditional voice communications, such as desk phones, headsets and audio communication devices.  The MDA200 is a multi device switcher that instantly turns any corded or wireless USB headset into a multipoint headset. The MDA200 lets you answer, end, hold and switch between calls from any connected device with a press of a button. It supports Bluetooth and DECT wireless headsets.


MDA200 Wired USB headset configuration to deskphone & USB to PC

The goal of the MDA200 is so that you can use your existing corporate desktop phones, headsets, and even softphone applications, while also enabling the employee to use their existing personal or corporate-issued) Bluetooth headset paired to their mobile device.







XSS Exploit in Skype Lets Hackers Steal iPhone Address Book

September 20, 2011


If you are using Skype for iPhone or iPod Touch, your Address Book can be compromised and stolen using a simple chat message. It leverages a Cross-Site Scripting vulnerability within the "Chat Message" window in Skype 3.0.1 and earlier versions for iPhone and iPod Touch devices.

How does it work? Skype does not properly encode the incoming users "Full Name", allowing an attacker to encode malicious JavaScript code that runs automatically when the victim views the chat message, thereby giving the attacker access to the user's file system. Apple iOS does offer some protection via a sandbox to prevent access to the core operating system's critical files.


Skype Integrated GroupMe App?

September 20, 2011



So I got this email from Skype saying this:
We’re excited to introduce GroupMe – the newest member of the Skype family.

GroupMe is the easiest way to chat with the people and groups you really know, wherever you are. GroupMe works on almost every cell phone¹ and there’s an app available for iPhone, Android, BlackBerry and Windows Phone 7. Add in SMS chat² as well and you’ll be connecting with all your friends in no time at all.

And best of all, the app is free³.
In no time at all you’ll be wondering how you lived without it. Visit GroupMe to learn more, or get the free app³ today.

Happy chatting,
Skype

No smartphone?











Netflix DVD Now Qwikster - I Hate it!

September 19, 2011


Netflix is owning up to their mistake when they raised their price. I received an email from Reed Hastings, Co-Founder and CEO, Netflix which is quite interesting.
I messed up. I owe you an explanation.

It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology.


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