Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

Holy Toledo, Batman!

December 3, 2004

Lucent is claiming they have a new technology for 3G UMTS networks that will rival the speed of DSL or cable? It will support data speeds of up to 3.6 Mbps, and future upgrades of HSDPA will provide theoretical maximum peak data speeds of up to 14.4 Mbps. Holy moly, Holy Toledo, that's fast wireless!

And look at this quote, "Because it dramatically expands the data channel on UMTS networks, HSDPA also lays the groundwork for operators to introduce voice over IP (VoIP) and more advanced multimedia services on their mobile networks. VoIP over 3G gives operators the ability to support a greater number of voice users at a lower cost, in turn helping to ensure that voice services can continue to be delivered profitably.

BT Call Center Goes VoIP

December 3, 2004

IBM and VoIP Solutions

December 3, 2004

I've blogged, VoIP - Where are you IBM? as well as IBM and VoIP - two blog entries asking myself "Just where is IBM in the VoIP space?".

Basically, in my mind, IBM has been notable absent from the VoIP space, which is why it was worth blogging twice.

Well, here is an excellent read about IBM's VoIP plans. According to this article, it appears that right now IBM in Australia & New Zealand is focusing on bringing VoIP to their 40,000 Australian & New Zealand employees.

Minnesota Backs Off VoIP Regulation

December 2, 2004

Pac-West PSTN On Ramp

December 2, 2004

Pac-West PSTN On Ramp

Pac-West Telecomm, Inc. (Nasdaq: PACW), a provider of communications services to service providers and enterprise customers in the Western U.S., contacted me about their "PSTN On Ramp" product which they recently launched. PSTN On Ramp enables Pac-West to expand its service offerings to its existing customer base, as well as reach new customer segments. Targeted at carriers and providers of enhanced services such as unified messaging, calling cards, conferencing, Fax over IP, and Voice over IP (VoIP), PSTN On Ramp provides 2-way connectivity between the service provider and the PSTN (public switched telephone network) through Pac-West's SuperPOP network.

A Pac-West spokeman told me, "We are best looked at as IP agnostic, if you are providing VoIP, FoIP, or any IP applications that need traditional PSTN access, Pac-West will enable the provider with TDM services that assist with the transition." He continued, "Pac-West provides local DID numbers as well as local presence in every Lata within CA and 16 Latas within the Western US. Our greatest value proposition is Pac-West's coverage, DID presence, and our ability to deliver services like no other CLEC in California."

He also espoused the benefits of Pac-West's PSTN On Ramp by stating, "Thousands of local DID's, termination rates as low as .003, along with free origination.

Voiceglo VoIP Numbers

December 2, 2004

Some VoIP numbers to share from Voiceglo.
2.7 million consumers? Voiceglo has done an impressive job marketing themselves, but I am a bit skeptical over this number. Nevertheless, I thought it was worth sharing...

Presence, Instant Messaging, Conferencing for Desktop and Mobile Phones

December 1, 2004

Interesting release to share. This combines HotSIP's SIP technology with HP's OpenCall Media Platform and Movial's Connect applications for IMS. It's essentially a converged solution that works with mobile, broadband or a fixed user and includes presence, VoIP, conferencing, and more.

check it out:

Hotsip, HP, and Movial unleash Converged Presence, Instant Messaging, and Instant Conferencing for desktop and mobile phones.

Roadpost and Blackberry

November 30, 2004

I meant to share this interesting news release a few days ago. As a Blackberry fan, this is good news for International travellers.

Roadpost Launches Full-Functional International Blackberry Short- and Long-Term Rental Services

Highly flexible and affordable new service creates seamless delivery of full range of BlackBerry voice and data services for travellers

Toronto, ON (November 8, 2004) – Roadpost Inc., a leader of global voice and data communications solutions for the international traveller, is pleased to announce the availability of a new range of short- and long-term international rental services for RIM (Research In Motion) BlackBerry services. This new offering from Roadpost is one of the most flexible and comprehensive in the market, providing existing BlackBerry users seamless delivery of unlimited roaming data services for over 55 countries and voice services for more than 200 countries at significantly less cost than other options.

Ringback the New Ringtone?

November 30, 2004

According to MSNBC, the next multibillion-dollar surprise in the cellular business will be "ringback" tones.

Instead of the usual ringing tone that people hear when calling someone, callers to Verizon Wireless subscribers may find themselves listening to a song until the phone has been answered.

Say it ain't so! I have enough of a beef with obnoxious ringtones.

Motorola Peer-to-Peer VoIP Adaptor

November 29, 2004

I just got an email invite for CES which discusses a new Motorola Peer-to-Peer two-way adaptor, which I cannot find anywhere in Motorola's press release archives, i.e. Motorola Mediacenter - Press Releases

Nevertheless, I thought I would share the appropriate excerpt of the email message since it involves peer-to-peer (P2P), VoIP, FRS, and GMRS.

If I read this email correctly, it sounds like you hook up this adaptor to your PC and then using one of Motorola's two-way radios, you can communicate with your PC (via the adaptor) which then initiates a VoIP call to the 2nd two-way radio you are trying to reach. This helps get around the 5 mile limit on two-way radios as well as other benefits.

Featured Events