Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Holy Toledo, Batman!

December 3, 2004

Lucent is claiming they have a new technology for 3G UMTS networks that will rival the speed of DSL or cable? It will support data speeds of up to 3.6 Mbps, and future upgrades of HSDPA will provide theoretical maximum peak data speeds of up to 14.4 Mbps. Holy moly, Holy Toledo, that's fast wireless!

And look at this quote, "Because it dramatically expands the data channel on UMTS networks, HSDPA also lays the groundwork for operators to introduce voice over IP (VoIP) and more advanced multimedia services on their mobile networks. VoIP over 3G gives operators the ability to support a greater number of voice users at a lower cost, in turn helping to ensure that voice services can continue to be delivered profitably.

BT Call Center Goes VoIP

December 3, 2004

IBM and VoIP Solutions

December 3, 2004

I've blogged, VoIP - Where are you IBM? as well as IBM and VoIP - two blog entries asking myself "Just where is IBM in the VoIP space?".

Basically, in my mind, IBM has been notable absent from the VoIP space, which is why it was worth blogging twice.

Well, here is an excellent read about IBM's VoIP plans. According to this article, it appears that right now IBM in Australia & New Zealand is focusing on bringing VoIP to their 40,000 Australian & New Zealand employees.

Minnesota Backs Off VoIP Regulation

December 2, 2004

Pac-West PSTN On Ramp

December 2, 2004

Pac-West PSTN On Ramp

Pac-West Telecomm, Inc. (Nasdaq: PACW), a provider of communications services to service providers and enterprise customers in the Western U.S., contacted me about their "PSTN On Ramp" product which they recently launched. PSTN On Ramp enables Pac-West to expand its service offerings to its existing customer base, as well as reach new customer segments. Targeted at carriers and providers of enhanced services such as unified messaging, calling cards, conferencing, Fax over IP, and Voice over IP (VoIP), PSTN On Ramp provides 2-way connectivity between the service provider and the PSTN (public switched telephone network) through Pac-West's SuperPOP network.

A Pac-West spokeman told me, "We are best looked at as IP agnostic, if you are providing VoIP, FoIP, or any IP applications that need traditional PSTN access, Pac-West will enable the provider with TDM services that assist with the transition." He continued, "Pac-West provides local DID numbers as well as local presence in every Lata within CA and 16 Latas within the Western US. Our greatest value proposition is Pac-West's coverage, DID presence, and our ability to deliver services like no other CLEC in California."

He also espoused the benefits of Pac-West's PSTN On Ramp by stating, "Thousands of local DID's, termination rates as low as .003, along with free origination.

Voiceglo VoIP Numbers

December 2, 2004

Some VoIP numbers to share from Voiceglo.
2.7 million consumers? Voiceglo has done an impressive job marketing themselves, but I am a bit skeptical over this number. Nevertheless, I thought it was worth sharing...

Presence, Instant Messaging, Conferencing for Desktop and Mobile Phones

December 1, 2004

Interesting release to share. This combines HotSIP's SIP technology with HP's OpenCall Media Platform and Movial's Connect applications for IMS. It's essentially a converged solution that works with mobile, broadband or a fixed user and includes presence, VoIP, conferencing, and more.

check it out:

Hotsip, HP, and Movial unleash Converged Presence, Instant Messaging, and Instant Conferencing for desktop and mobile phones.

Roadpost and Blackberry

November 30, 2004

I meant to share this interesting news release a few days ago. As a Blackberry fan, this is good news for International travellers.

Roadpost Launches Full-Functional International Blackberry Short- and Long-Term Rental Services

Highly flexible and affordable new service creates seamless delivery of full range of BlackBerry voice and data services for travellers

Toronto, ON (November 8, 2004) – Roadpost Inc., a leader of global voice and data communications solutions for the international traveller, is pleased to announce the availability of a new range of short- and long-term international rental services for RIM (Research In Motion) BlackBerry services. This new offering from Roadpost is one of the most flexible and comprehensive in the market, providing existing BlackBerry users seamless delivery of unlimited roaming data services for over 55 countries and voice services for more than 200 countries at significantly less cost than other options.

Ringback the New Ringtone?

November 30, 2004

According to MSNBC, the next multibillion-dollar surprise in the cellular business will be "ringback" tones.

Instead of the usual ringing tone that people hear when calling someone, callers to Verizon Wireless subscribers may find themselves listening to a song until the phone has been answered.

Say it ain't so! I have enough of a beef with obnoxious ringtones.

Motorola Peer-to-Peer VoIP Adaptor

November 29, 2004

I just got an email invite for CES which discusses a new Motorola Peer-to-Peer two-way adaptor, which I cannot find anywhere in Motorola's press release archives, i.e. Motorola Mediacenter - Press Releases

Nevertheless, I thought I would share the appropriate excerpt of the email message since it involves peer-to-peer (P2P), VoIP, FRS, and GMRS.

If I read this email correctly, it sounds like you hook up this adaptor to your PC and then using one of Motorola's two-way radios, you can communicate with your PC (via the adaptor) which then initiates a VoIP call to the 2nd two-way radio you are trying to reach. This helps get around the 5 mile limit on two-way radios as well as other benefits.

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