Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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SOHO VoIP Gadget

October 6, 2004

SIPZoo VoIP service provider

October 5, 2004

HP ProCurve Networking Switch Upgrade

October 5, 2004

ProCurve Networking by HP announced today software upgrades, including enhanced security features and network standardization, to the HP ProCurve Switch 2600, Switch 2600-PWR and Switch 2800 series. Some important new features include Web/MAC Authentication, a Class of Service feature for enhanced VoIP service and the traffic monitoring technology sFlow, which will help to predict traffic congestion and allow the user to plan for future upgrades.

Two very interesting of note. One, is the “MAC Lockout/MAC Lockdown” feature – MAC Lockout causes the switch to drop traffic carrying a specific MAC address as either a source or destination.

Telphin VoIP service

October 5, 2004

Blackberry Killer?

October 5, 2004

No one doubts the popularity of Blackberry - when it comes to email delivery/retrieval it just plain works. I've tried using a PocketPC to send/receive email and it's a nightmare. For one, it's a "pull" technology - I have to logon to the 2.5/3G network, then synchronize which took forever, then actually attempt to open/read an email and then reply. It was too many steps and it was slow.

Kagoor Networks partners with MetaSwitch

October 5, 2004

Here's a fairly big announcement being made at Internet Telephony Expo - Kagoor Networks announced a partnership with MetaSwitch to deliver broadband softswitch/session border control solution for carriers. The new joint solution has been deployed by ENMR Plateau, the largest telephone cooperative in New Mexico.

Using this solution, carriers will be able to deliver traditional and enhanced VoIP services such as IP Centrex over their existing broadband connections.

here's the full release:
LOS ANGELES, CA, October 5, 2004 - Kagoor Networks, a leading session border control provider, and MetaSwitch, a leading Class 5 softswitch vendor, today announced a joint solution that facilitates deployments of VoIP services between carriers and their broadband customers.

Toshiba VoIP News

October 5, 2004

Toshiba made 3 VoIP-related news announcements today.
here are the highlights:
· Toshiba Strata CIX is designed for small- to medium-sized enterprises or larger corporate users with multiple sites and supports up to 672 ports. It offers new FeatureFlex adaptability capabilities that let users customize their features. In addition, it can be TDM-enabled and provides a smooth migration path from Toshiba Strata CTX and Strata DK digital business communication systems. It will be available later this year.

3Com VoIP News

October 5, 2004

I've blogged in the recent past that 3Com has been a little quiet with regards to any VoIP announcements. Well, looks like they've woken up a bit.

They've had at least two recent news, including an interesting one with Siemens, which in fact competes with 3Com in the SMB/SME market with both companies offering IP-PBX solutions. 3Com announced a strategic partnership with Siemens Business Services to provide service and support to 3Com enterprise customers.

ASC and SPIRIT first Linux based voice logging system

October 5, 2004

With open-source Linux telecom solutions such as Asterisk and Pingtel gaining steam, it's always good to hear about another Linux telecom solution.

While this one is not open-source, it is important in that it is the world's first Linux-based call recording system.

here's the news:
October 5, 2004 - ASC (www.asctelecom.com) offers world's first Linux based voice logging system based on SPIRIT (www.spiritdsp.com) speech compression software providing toll quality even in narrowband channels.

For what purposes do people record speech?

Spirent and Cisco Skinny Protocol

October 5, 2004

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