VoIP & Gadgets Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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Microsoft Lync Pavillion at ITEXPO Features PlayStation 3?

October 4, 2012

I was passing by the huge Microsoft Lync Pavillion at ITEXPO, when my eyes spotted two large screens with a racing game being played in the Microsoft Lync Pavillion. The woman told me it's a timed competition with prizes being given. I fully expected to see a Microsoft Xbox 360 under the TV monitors when what do my eyes see? Two Sony PlayStation 3s - one under each TV. Oh the sweet irony.

See, now when you come to ITEXPO it's not all work and no play. Ok, now back to walking the show floor after I attempt to beat the best racing time!

Posted in ITEXPO, Lync, Microsoft, Unified Communications, VoIP

Tagged: itexpo, lync, microsoft, playstation 3, ps3, racing, uc, unified communications, video games, xbox 360 : Related Tags: pavillion itexpo, microsoft, pavillion, itexpo

E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It

October 3, 2012

I moderated an interesting session at ITEXPO on E911 with a focus on cloud-based hosted IP-PBXs. Hosted PBX providers offer their customers significant cost savings and an advanced telephony features while eliminating the need for customers to procure and manage their own communications network infrastructures. However, the need – and regulatory mandate – for emergency services brings with it a host of challenges for these providers, including servicing nomadic users within and beyond the service provider coverage footprint, meeting FCC/CRTC, state and local E911 regulations, and efficiently provisioning and maintaining customer records in 911 databases.

One of the more fascinating discussions revolved around PBX vendors offering their own SIP softphones for mobile devices (iOS, Android, etc.) and it's impact on 911 emergency dialing.

Posted in Android, Apple, ITEXPO, Mobile Phones, SIP, Tablets, VoIP, Wireless

Tagged: 3cx, 911, android, apple, counterpath, e911, emergency calling, ITEXPO, mobile voip, voip : Related Tags: mobile, cellular, softphone, available, emergency

DIGITALK, the One-Stop Shop for Wholesale Carriers & Service Providers

October 3, 2012

AT ITEXPO Paul Bassa, VP Product Marketing gave me an overview of U.K.-based DIGITALK, which offers platform and application products backed by full services support, that offers provisioning, prepaid charging, payments, and carrier routing to minimize operations overheads and maximize service margins. They offer pre-sales consultancy, through installation and commissioning, to worldwide 24x7 SLAs.

They offer a mobile VoIP app on consumer side and allow service providers to white label the app and they help with the Apple iTunes app submission process. The mobile VoIP app has prepaid capabilities built-in, allowing you to simply enter a PIN to activate.

They build all their own products, including their own session border controller (SBC) and can do carrier to carrier routing, management, SIP trunking, wholesale billing, and reporting. They also have a Web API to allow you to build your own portals.

Posted in ITEXPO, SIP, Video Conferencing, VoIP, Wireless

Tagged: carrier, digitalk, mobile voip, mvna, mvne, mvno, provisioning, sip trunking, voip : Related Tags: service providers, carrier routing, service, prepaid, mobile, carrier

Toopher Two-Factor Authentication Leverages Mobile Phone Location

October 2, 2012

I met with Toopher's Josh Alexander, Co-founder & CEO to discuss their two-factor authentication platform. He explained their their two-factor authentication is drop-dead simple leveraging your mobile phone's location - pulling location data from GPS, 3G/4G triangulation, and Wi-Fi, which usually grants accuracy of at least a couple hundred feet even when indoors.

Two-factor authentication is nothing new - Google for instance offers two-factor authentication by sending you a SMS to your mobile phone with a PIN to authenticate your device. Of course, I experienced an issue with Google's YouTube two-factor authentication because my house has poor cell signal and I didn't receive the SMS. Josh told me that's why there is a pretty low adoption rates of many competing two-part authentication methods.

Posted in Cloud, GPS, ITEXPO, Mobile Phones, TMCnet, Technology and Science, Wireless

Tagged: fraud, google, josh alexander, mobile phone, sms, toopher, two-factor authentication : Related Tags: factor authentication, mobile phone, phone location, remember password, mobile, factor

Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013

October 2, 2012

Novus, a boutique telecommunications and IP distributor serving value-added resellers throughout North America, announced today the distribution of Ferrari electronic’s OfficeMaster Gate media gateway featuring recently released firmware that supports the new features of the next generation Microsoft Lync Server 2013, including the IPv6 protocol. Novus is the official distributor of Ferrari electronic products for the North American market.

Ferrari electronic worked in close collaboration with the Microsoft Lync product team in Redmond, Washington to develop the new firmware for the OfficeMaster Gate media gateway and it has been rigorously tested at Microsoft over the last few months. The new firmware from Ferrari electronic was released to coincide with the availability of the Lync 2013 Preview on July 16, 2012.

“Ferrari electronic is currently the only European manufacturer of an enhanced gateway certified for Microsoft Lync Server 2010, and it’s the first manufacturer to integrate its gateway with Lync Server 2013,” said Novus Managing Partner Chris Meehan. “This creates a compelling value proposition for resellers because they can install software-based OfficeMaster Gate gateway cards now as proof of concepts and deliver a highly scalable gateway solution with a tremendous ROI to small and medium-sized businesses looking for Lync migration solutions.”

Novus offers the Ferrari electronic OfficeMaster Gate media gateway and OfficeMaster SBA survivable branch appliance to resellers in flexible configurations as either appliances or PCI boards.

“Resellers will find the licensing options particularly appealing, since they can optionally configure gateway and survivable branch appliance functionality on a single card to reduce power consumption, minimize rack space and further reduce costs while benefitting from ongoing improvements through firmware upgrades that are free of charge within the current revision,” added Meehan.

To further incentivize resellers to deploy the Lync Server 2013-ready OfficeMaster Gate media gateway, Novus is announcing a free comprehensive private training program for resellers who sign up to carry the Ferrari electronic products.

Posted in ITEXPO, Lync, Microsoft, SIP, TMCnet, Unified Communications, VoIP

Tagged: audiocodes, itexpo, lync, lync server 2013, media gateway, microsoft, nemertes research, novus, officemaster gate, uc : Related Tags: ferrari electronic, media gateway, electronic officemaster, officemaster gateway, contact center, gateway

RCA Makes Android IP Phones? Who Knew?

October 2, 2012

I'm here at ITEXPO in Austin, Texas, a leading communications tradeshow, when what do my wondering eyes see? An email promotion from RCA promoting their new Android-based IP phones - the RCA IP150, RCA IP120 and the RCA IP110. Here's a screenshot of part of the email:

When I think of RCA my nostalgia kicks in and I think of two things, both of which are antiquated technologies.

One, I think of my grandparents huge TV inside a wooden frame that sat on the floor. Nowadays you hang up your flat-screen TV and the TV never touches the floor.

Two, I think back to my dad's Elvis Presley "Hound Dog" RCA record with the cool logo of dog with its mouth aimed inside the record player, similar to this Elvis vinyl record:

As a 6-year old kid I assumed the RCA dog was because the song on the record was "Hound Dog".

Posted in ITEXPO, SIP, TMCnet, VoIP

Tagged: austin, elvis presley, ip phone, ip110, ip120, ip150, itexpo, rca, voip : Related Tags: android, phones, think, record

Nokia Lumia 920 Image Stabilization is Real - Look out Apple & Samsung!

September 28, 2012

A gadget reviewer and mobile technology expert from Russia took the yet-unreleased Nokia Lumia 920 (Windows Phone 8) and hooked it onto a radio controlled (RC) car to test the super optical image stabilization (OIS) touted by Nokia. Yes, yes, we all know Nokia was excoriated for using a DSLR for their commercial touting the image stabilization of the Lumia 920. Yeah, they should have has a disclaimer saying the video was "simulated" and not actually taken with a Lumia 920, but if Nokia was replicating what the Lumia 920 could "actually" do, then I honestly didn't see why the big brouhaha.

Well, it turns out that Nokia wasn't lying about the Nokia Lumia's OIS capabilities. In the last few days I saw a iPhone vs.

Posted in Android, Apple, Microsoft, Mobile Phones, Unified Communications, Wireless

Tagged: android, apple, camera, image stabilization, lumia 920, nokia, ois, optical, samsung, videos, windows phone 8 : Related Tags: image stabilization, nokia lumia, windows phone, apple samsung, family videos, lumia

How Corning Created the Ultrathin, Ultrastrong Gorilla Glass

September 25, 2012

Wired has a fascinating read on how Gorilla Glass came about. You might think that a scientist laboriously worked doing calculus equations or a chemist mixing various ingredients to perfect the perfect glass for mobile devices and tablets. You would be wrong. Gorilla Glass, or at least its forerunner that led to Gorilla Glass was discovered by sheer accident!

Posted in Apple, Gadgets, Mobile Phones, PDAs & Handhelds, Technology and Science

Tagged: apple, corning, glass, gorilla glass, iphone, mobile phone : Related Tags: gorilla glass, perfect glass, glass, gorilla, corning, iphone

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