Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Vonage Mobile Adds Video Calls

April 18, 2013

Grandstream GXP2200 Review

April 8, 2013


The Grandstream GXP2200 Gigabit IP phone is another Android-based IP phone in a growing line of Android-based IP phones that includes the Panasonic KX-UT670, CloudTC, and the ESI 250. A couple years ago I espoused the benefits of a tablet-based desktop phone running either iOS or Android, so that this "universal" device becomes your portable tablet/computer and your desktop IP phone. We're not quite there yet, since all the Android desktop IP phones are not battery powered and require either a Power over Ethernet (PoE) or AC adapter for power. Further, as with anything, cost will play a role.

Detailed WebRTC Research Report Out

April 1, 2013

Well, it was inevitable - a detailed and possibly first WebRTC research report is out with full analysis of the WebRTC marketplace & value chain. I've been blogging on VoIP since 2004 and writing about VoIP since 1996, when I wrote what I believe was the first VoIP product review (Vocaltec). But I've never been as excited about a new VoIP technology as I am WebRTC. WebRTC is going to be huge, which is why TMC launched a show WebRTC Conference & Expo focused exclusively on WebRTC.

So I'm interested to check out this research report which measures 160 pages in length, including detailed commentary, analysis, forecasts and over 50 tables and charts with over 70 WebRTC companies discussed.


Skype for Windows Phone 8 Gets HD First & More Feature Love

March 19, 2013

Today, Skype released an update for the Skype for Windows Phone 8 Preview, version 2.4, which for the first time ever adds HD video calling to a mobile version of Skype. This version leverages the hardware acceleration capability of Windows Phone 8 to enable the HD video experience.

It offers VGA video (640x480) on lower end handsets and 720P HD on higher-end devices including the Nokia Lumia 920, HTC 8X and Samsung Ativ S. Importantly, the app can intelligently determines the best quality available based on the speed of your connection. They also added People Hub integration, landscape mode for calls, and the ability to switch between front and back cameras.


Finally, the Microsoft acquisition of Skype appears to be paying dividends. Get the updated version now from Windows Phone Store.




Windows 8 Underscan / Overscan & HDMI Resolution Problem Solved!

February 25, 2013

I had a problem with Windows 8 having underscan (& overscan) issue where the screen was not filling entire TV screen over a HDMI connection, resulting in abnormally large black borders. Who wants to watch 1920x1080 (1080p) HD video content with black borders? Well, after some extensive researching I was able to resolve the issue.

The specific computer I'm using is a Dell Zino HD with a ATI / AMD 4330 video card, which was running Windows 7, but I upgraded to Windows 8 and which was when the problems began. On Windows 7, you simply install AMD/ATI's Catalyst Control Center (CCC) and then you can launch CCC and change the underscan/overscan settings to fill your whole screen.

Windows 8 Sync Settings - Security Hole

February 15, 2013


Windows 8 has a cool new feature that lets you login with your cloud-based Microsoft account (@hotmail.com, @live.com, @outlook.com) and it will synchronize your settings between Windows 8 PCs, but with a "security catch". We'll get into that in a moment. First, here's a list of features and settings that you can sync:
  • Personalize - Colors, background, lock screen, and your account picture
  • Desktop personalization - Themes, taskbar, high contrast, and more
  • Passwords - sign-in info for some apps, websites, networks, and HomeGroup
  • Ease of Access - Settings for Narrator, Magnifier, and more
  • Language preferences - Keyboards, other input methods, display language, and more
  • App settings - Certain settings in your apps, but not all
  • Browser settings - Internet Explorer history and bookmarks/favorites
  • Other Windows settings - Windows Explorer, mouse settings, and more
  • Sign-in info - For some apps, websites, networks, and HomeGroup
Looking at this list, you'd probably be just as excited as me. If you have a Windows 8 tablet and a Windows 8 PC, now you can easily view the recent websites you viewed in either due to the  "shared" History.

Japan Goes the Way of the Dodo & Still Supports Fax

February 14, 2013


I've admired Japan for their innovations since the mid 1970s, including the Sony Walkman, the Sony portable CD player, and how their took on the American automobile juggernaut to offer smaller, more fuel efficient, and yes, more reliable cars. While Japan was killing American companies with their superior consumer electronics, I couldn't help but admire their ingenuity.

Well, to my shock and horror I just read a NY Times piece claiming that fax is alive and well in Japan and in fact the Japanese are reticent to ever give it up. Say what? In the age of email, social media, online banking, etc.


Cisco Strengthens Products For Midmarket

February 12, 2013


Cisco today announced a series of news surrounding their midmarket product line and their partners that sell Cisco products in this space. A quick overview is that they announced some enhancements to Cisco Business Edition 6000, their midmarket collaboration platform, a new Cisco Express Collaboration specialization, simplification of Telepresence Advanced Technology Programs, and tools for Midsize Business Marketing Campaigns.

I spoke with Marc Inderhees, Senior Manager, Worldwide Collaboration Channel Sales about this news. He stated that Cisco sees the midmarket as 100-1000 employees with over 3.7 million midmarket businesses worldwide. According to Cisco, 1 in 6 employees work for a midmarket company.


It's the Tablet Size Niches!

February 7, 2013

The original 2010 iPad diagonal screen size was 9.7" (9.5" width). Three years later, the fourth generation iPad is still 9.7". Amazon was able to carve out a new successful tablet size niche with the Kindle Fire, which has a 7.1" diagonal screen size. Apple was forced to respond with the Apple mini which sports a 7.9" diagonal.

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