David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Internet Marketing State of the Union

July 20, 2011

The primary topics normally discussed on this blog involve IP telephony, the VAR community, Unified Communications, and of course my passion for food.  Occasionally, I like to spice it up and discuss marketing and more specifically, internet marketing.   The shifts this year to internet marketing efforts have been substantial, so I will split my opinions into two posts.    

A lot has been happening this year regarding the major search engines and internet marketing. 

Simple Soup and the Simple Mind

July 18, 2011

Not the best weekend for food as I made Buffalo wings on Friday at my wife’s request, had take out Indian on Saturday (my request) and grilled turkey wings on Sunday (a failed exercise). Does that mean no recipe this week? No, of course not. I did make one dish that is worthy of sharing, tomato basil soup.

Tomato Basil Soup

July 18, 2011

Ingredients
  • 2 pounds, medium plum tomatoes, halved lengthwise
  • 1 teaspoon Kosher Salt
  • ½ teaspoon freshly ground black pepper
  • ½ teaspoon sweet paprika
  • 2 shallots, halved
  • 2 cloves garlic
  • 2 tablespoons tomato paste
  • ½ cup heavy cream
  • 6 basil leaves
  • 3 tablespoons butter
  • 3 tablespoons chiffonade fresh basil leaves

 

Directions

 

Place all ingredients into a blender and purée.

The E-SBC is On the Rise

July 15, 2011

Broadvox is closely aligned with several E-SBC suppliers; AudioCodes, Ingate, Cisco and others. However, only recently did I note the growth in the market segment. According to Infonetics, Enterprise Session Border Controller sales grew by 70% in 2010. The growth was fueled in part by the continued adoption of SIP Trunking.

PBX Sales Are Growing Again

July 13, 2011

According to a study released in June by Eastern Management Group, sales of PBXs in 2010 grew 16% over 2009. Moreover, SIP Trunks are installed on 45% of newly installed IP PBXs. This remains consistent with what many of the Broadvox VARs are experiencing. The growth in PBX sales is crosses SMBs and enterprises with each looking to benefit from decreased cost and improved productivity through PBX upgrades, replacement and new installs.

The market leaders are the usual suspects with a couple of surprises.

Surprising Consumption

July 11, 2011

This weekend the Broadvox and Cypress management team met at our CEO’s home in Ohio for business discussions and dinner. Two of us were asked to cook for the 21 attendees. Frank Grillo, EVP Applications, Implementation and Support, and I accepted the challenge without pause. Please consider, we would have no time for advance preparation, work in an unfamiliar kitchen with unfamiliar tools and try to blend our styles of cooking.

Red, White and ooVoo

July 1, 2011

As the Fourth of July is approaching with many on vacation, I’ll make this brief. I was wondering what I could find that would tie our country’s independence to IP Communications. Clearly, it wasn’t around during the Revolutionary war and no amount of spin can change that. Perhaps, a few of us will forego traveling to an actual fireworks display and watch it over the web or replays on YouTube. But that is hardly worth noting.

No Patent Pending, Just Heat

June 27, 2011

Last week we were dining at a new restaurant when my wife said she wanted to order the pull pork sliders. I reminded her we had pulled pork at home and promised to make a more interesting version within days. Instead she ordered a crab cake and took me at my word. My pulled pork sliders took her on a culinary journey.

RIP RIM

June 24, 2011

Once a darling of Wall Street, RIM has fallen from a market value of $83 billion to $15 billion in just a few years. Moreover, there is no end in sight to their market share loss. Even their hold on corporate America is giving way. For the first time since I have been at Broadvox, an Apple iPhone is now considered acceptable by IT as a company phone.

Follow Me on Tweeter

June 22, 2011

Yesterday Texas Governor Rick Perry implored attendees at Right Online, a conference for conservative bloggers and social networkers, to follow him on “Tweeter”. Aside from the incorrect naming of the site, it is indeed interesting that nearly every candidate running for the office of President of the United States is utilizing the Internet to get out their message. Jon Huntsman, Newt Gingrich, Mitt Romney and others have first announced their intentions by launching a YouTube video or tweeting to their followers. Of course, we also have the less than stellar usage by Congressman Anthony Weiner posting an undesirable photo to one of his followers.
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