David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Measuring Broadband America

August 3, 2011

The report “Measuring Broadband America” by the FCC is an exercise in navel gazing. Previously, I have pointed out that it is important to analyze availability, speed and price or ASP. This report looks only at speed which in the US is abysmal compared to other industrialized and developing nations. Recently, I had lunch with a businessman from the Ukraine.

Smoky Backyards and Back Rooms

August 1, 2011

I had a series of grilling moments this weekend beginning with a London broil. Although, the original London broil was made with flank steak, most sold today consists of top sirloin or round steak. It needs to be marinated in olive oil, garlic and lemon juice or vinegar overnight. Next grilled over high heat to medium rare and sliced as thinly as possible against the grain.

Differentiating Yourself When Considered a Commodity

July 29, 2011

Over the past two weeks, we have engaged the real estate representatives that can influence our ability to sell in buildings where we have a PBX or can provide broadband access and hosted services. Although, the majority of the presentation was about the benefits of working with Cypress Communications and Broadvox since the acquisition and the growth of cloud computing, the questions we received were more about existing services. What was surprising was the question that assumed we are selling a commodity product.

Often, when asked “what does Broadvox sell?” I find it simpler to respond with a “phone service” or a “phone line”.

Commercial Real Estate and Cloud Computing

July 27, 2011

Over the last two weeks Broadvox and Cypress have met with our major landlord and tenant representatives in Dallas and Atlanta. The meetings were held to engage the major commercial real estate players that have worked with Cypress over the last decade or so and to discuss the future of VoIP, Unified Communications and cloud computing. Obviously, this audience does not follow IP communications or IT trends closely, but they do need to be prepared to solve their current and future tenant requirements. Therefore, we articulated the growth and importance of VoIP and hosted VoIP to their clients.

OMG, Crab Cakes and Bing

July 25, 2011

It was an interesting weekend for food beginning with Friday’s grilled lemon chicken breasts. Using my usual brine of salt and lemon juice (1 teaspoon each per cup of water) the breasts were incredibly juicy and flavorful. Saturday we decided to try a new restaurant in the neighborhood. It is a breakfast and lunch place and we tried it in either day one or two of its opening.

Internet Marketing State of the Union (con't)

July 22, 2011

Before I begin, I need to note that Matthew Sharp has been nominated for Channel Manager of the year. Many of you know Sharpie and how well deserves the nomination and the win. Today is the last day to vote. Please fill out the Channel Partners voting form and help Matt to victory!

Internet Marketing State of the Union

July 20, 2011

The primary topics normally discussed on this blog involve IP telephony, the VAR community, Unified Communications, and of course my passion for food.  Occasionally, I like to spice it up and discuss marketing and more specifically, internet marketing.   The shifts this year to internet marketing efforts have been substantial, so I will split my opinions into two posts.    

A lot has been happening this year regarding the major search engines and internet marketing. 

Simple Soup and the Simple Mind

July 18, 2011

Not the best weekend for food as I made Buffalo wings on Friday at my wife’s request, had take out Indian on Saturday (my request) and grilled turkey wings on Sunday (a failed exercise). Does that mean no recipe this week? No, of course not. I did make one dish that is worthy of sharing, tomato basil soup.

Tomato Basil Soup

July 18, 2011

Ingredients
  • 2 pounds, medium plum tomatoes, halved lengthwise
  • 1 teaspoon Kosher Salt
  • ½ teaspoon freshly ground black pepper
  • ½ teaspoon sweet paprika
  • 2 shallots, halved
  • 2 cloves garlic
  • 2 tablespoons tomato paste
  • ½ cup heavy cream
  • 6 basil leaves
  • 3 tablespoons butter
  • 3 tablespoons chiffonade fresh basil leaves

 

Directions

 

Place all ingredients into a blender and purée.

The E-SBC is On the Rise

July 15, 2011

Broadvox is closely aligned with several E-SBC suppliers; AudioCodes, Ingate, Cisco and others. However, only recently did I note the growth in the market segment. According to Infonetics, Enterprise Session Border Controller sales grew by 70% in 2010. The growth was fueled in part by the continued adoption of SIP Trunking.

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