David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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The Best of the Blog 2010

April 15, 2011

Perhaps you are new to this blog (and I say welcome), or you may have been reading since 2008 when the blog started (in which case I say thanks for reading). However, today is a chance for you to read some of the blogs that address our industry’s most pressing issues (net neutrality, USF, ICC, etc.), or our greatest opportunities (unified communications), or how to position a premise PBX solution versus a managed hosted PBX solution, or just some interesting facts about where IP communications is going, because the SIP and Serve Best of the Blog for 2010 by David Byrd is now available.

2010 was an interesting year with many expected and unexpected changes. Personally, I found the national media’s brief interest in net neutrality a bit of a surprise, although, their lack of reporting on the final rules changes was no surprise.

We Need a Little PR

April 13, 2011

This morning Broadvox and Cypress Communications are taking a major step in continuing to grow our company. We are meeting with our first Public Relations (PR) firm. Previously, we have used industry media, industry events and the Internet to gain visibility and to get our messages out. We will continue to do those things but we are preparing to step onto a larger stage.

Fill and Keep

April 11, 2011

Previously, I mentioned that I had a TEC grill for nearly thirteen years before replacing it two weeks ago. One thing my new grill did not have was an infrared burner capable of 1500oF for searing beef, lamb and other meats. So, I ordered the option and installed it Friday evening. That took away from my food prep time so we had leftovers for dinner.

More on the Notice of Proposed Rulemaking and Further Notice of Proposed Rulemaking

April 8, 2011

In general, I have been too busy or disinterested to ever read a Notice of Proposed Rulemaking (NPRM). I can now say, “That was a mistake.” It is well worth the effort to read relevant parts of the NPRM just to understand the way of thinking by the current makeup of the FCC. Now, I am not referring to the five commissioners who I doubt have read the document or even understand the more technical nuanced sections of the document. I am instead thinking of the guys that actually wrote the document.

Holy Massive Bureaucratic Report IP Man!

April 6, 2011

Notice of Proposed Rulemaking and Further Notice of Proposed Rulemaking adopted February 8, 2011 and released February 9, 2011 is one gigantic tome. Even the rules regarding commenting require a moment or two of thought, check out the following:

Comment Date on Section XV: [30 days after date of publication in the Federal Register]

Reply Comment Date on Section XV: [45 days after date of publication in the Federal Register]

Comment Date on the Remaining Sections: [45 days after date of publication in the Federal Register]; Comment Date of State Members of the Federal-State Joint Board on Universal Service: [59 days after date of publication in the Federal Register]; Reply Comment Date on Remaining Sections: [80 days after date of publication in the Federal Register]

FCC Floundering May Be Over

April 4, 2011

My new grill arrived on Friday. Previously I was cooking on a TEC grill that could reach temperatures of greater than 1500oF. Impressive but after 13 years of pretty heavy usage, it was time to replace it. I bought the new grill on eBay to save big bucks but was a little concerned about putting the grill together.

Business is Gulping SIP

April 1, 2011

According to Infonetics Research, the SIP Trunking market in terms of revenue grew 143% in 2010. Certainly, Broadvox and its partners experienced significant growth last year and we anticipate strong revenues again this year. I am often asked about our sales strategy given that our SIP Trunking business is driven largely by our channel partners and our managed PBX business (with the acquisition of Cypress Communications) uses a direct sales model. Simply put, I do not see a conflict.

Business VoIP Faces Armageddon

March 30, 2011

Perhaps the hardest thing to do in this blog was keep the word “puppy” out of the title. An ambient video showing some cute puppies has caused quite a stir as its popularity is greater than that of ESPN Online. The Shiba Inu Puppy Cam site has had more than 26 million views representing untold hours of Internet usage. The Internet itself is threatened by these puppies as this type of video will increase traffic at a faster rate than any other IP application.

Soaring with Turkeys and Eagles

March 28, 2011

Friday is nearly always a casual dining day and last Friday was no different. I made classic Reuben sandwiches for dinner using my homemade pastrami and corned beef. Loved it! Saturday we tried out a new Indian restaurant that opened a couple of miles away.

More than Flowers

March 25, 2011

I was reviewing a slide show of CTIA noting an array of people, activities and panels, and came upon a photo of the NTT booth, a pedestal and a vase containing flowers. NTT was not at CTIA. Due to the earthquake in Japan, NTT canceled their participation at CTIA.

It is difficult to appreciate the enormous difficulties that Japan is facing when we have seen the country as a competitor to the US for global economic supremacy.

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