David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Jambalaya and a Movie

December 6, 2010

Friday evening I made pan seared steaks. They were very good seasoned with my white seasoning mixture which developed a great browned crust quickly. Saturday, was cheese fries for my wife and leftover chili for me. However, I was looking forward to having jambalaya on Sunday.

Erlangs...Really?

December 3, 2010

Most IT managers find it easy to determine how much bandwidth they need for data and it is not difficult to determine the bandwidth requirement for a SIP Trunk. With the Broadvox service a SIP Trunk should have an allocation of 88KB per Concurrent Call Sessions (CCS). The standard does allow for some variability in this rate depending upon options and even Broadvox engineers will sometimes use 100KB in order to have a bit of leeway. This is referred to in some calculations as the “fudge factor”.

Testing Has Begun, Please Disconnect Your Laptop

December 1, 2010

It has been an interesting week for bandwidth utilization discussions. First, there is the announcement by Level 3 that they have been forced by Comcast to pay higher fees to terminate traffic over the Comcast network. It is suspected that the traffic demands of Netflix users has reached a point that it is upsetting the previous traffic sharing or, possibly, peering arrangement between Level 3 and Comcast. Although the discussion rapidly evolved into a debate about net neutrality, a larger question looms.

Gobble but don't be Gobbled

November 29, 2010

I hope you had a good Thanksgiving holiday. Obviously, it was an opportunity for me to cook. Thanksgiving Day was shared with my stepdaughter and grandkids so the meal was very traditional. As such, I was only responsible for the turkeys, gravy, mashed potatoes and bread.

Thanksgiving Day History

November 24, 2010


As we extend Happy Thanksgiving wishes to colleagues, friends, family and strangers, it is worth taking a few moments to remember how this celebration became a national holiday.

 The first Thanksgiving was held in 1621 to celebrate the survival of an early colony of settlers in Plymouth, Massachusetts and it included some 91 Indians that aided the Pilgrims. The celebration lasted three days.

The next celebration of thanksgiving was in 1623 when the Pilgrims survived a severe drought. The day after the drought broke, the Pilgrims, who had been praying for rain, celebrated with a feast and the local Indians.


Sauerbraten and HIPPA Compliance

November 22, 2010

There are times when I first taste a thing and wonder where it has been all my life. I still remember my first taste of mayonnaise, brown mustard, a croissant, nachos and fish head curry. This weekend I added sauerbraten to that list. I had the expectation of a sour dish but the result was a broader range of flavors than a traditional piece of roast beef.

My Favorite IP PBX Features

November 19, 2010

Okay we now know the most popular end-user features:

  • Call forwarding
  • Call waiting
  • Conference calling
  • Call hold
  • Unified Communications features:
    • Presence
    • Unified messaging
    • Instant messaging
    • Find me/follow me/one number reach
    • Click to dial

And we know which features IT managers prize:

  • Intrude
  • Call blocking
  • Call drop
  • Night service
  • Auto attendant
  • Corporate phone books with global extension dialing
  • ACD management and reporting
  • Business continuity/disaster recovery

 

I thought it interesting that several of my favorites did not make the list. While Click to dial made the list and perhaps Caller ID and CNAM are merely expected, my other two faves are Simultaneous ringing and Distinctive ringing.

 

IT Managers Value Different PBX Features

November 17, 2010

While the list of favorite features for end users contains the most commonly used features those selected by IT managers might raise an eyebrow or two. To recap, the end user list is as follows:

  • Call forwarding
  • Call waiting
  • Conference calling
  • Call hold
  • Unified Communications Features:

o   Presence

o   Unified messaging

o   Instant messaging

Ratatouille, Shrimp and the Best PBX Features

November 15, 2010

I began developing a new recipe Saturday morning. It was so different for me that I decided I’d better do a back up dish in case it came out badly. The backup dish was curd free scrambled eggs. These eggs are fantastic and while they use the same method as regular scramble eggs the cooking technique is quite different.

Confidential...Good Luck with That

November 12, 2010

As I drove into the office this morning I heard that Google had fired the employee that leaked an internal memo regarding the global Google 10% raise. My first thought was the firing took place because the information was not correct or set in stone. I figured an overzealous employee had released the information prematurely. However, that was not the case.

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