David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Testing Has Begun, Please Disconnect Your Laptop

December 1, 2010

It has been an interesting week for bandwidth utilization discussions. First, there is the announcement by Level 3 that they have been forced by Comcast to pay higher fees to terminate traffic over the Comcast network. It is suspected that the traffic demands of Netflix users has reached a point that it is upsetting the previous traffic sharing or, possibly, peering arrangement between Level 3 and Comcast. Although the discussion rapidly evolved into a debate about net neutrality, a larger question looms.

Gobble but don't be Gobbled

November 29, 2010

I hope you had a good Thanksgiving holiday. Obviously, it was an opportunity for me to cook. Thanksgiving Day was shared with my stepdaughter and grandkids so the meal was very traditional. As such, I was only responsible for the turkeys, gravy, mashed potatoes and bread.

Thanksgiving Day History

November 24, 2010


As we extend Happy Thanksgiving wishes to colleagues, friends, family and strangers, it is worth taking a few moments to remember how this celebration became a national holiday.

 The first Thanksgiving was held in 1621 to celebrate the survival of an early colony of settlers in Plymouth, Massachusetts and it included some 91 Indians that aided the Pilgrims. The celebration lasted three days.

The next celebration of thanksgiving was in 1623 when the Pilgrims survived a severe drought. The day after the drought broke, the Pilgrims, who had been praying for rain, celebrated with a feast and the local Indians.


Sauerbraten and HIPPA Compliance

November 22, 2010

There are times when I first taste a thing and wonder where it has been all my life. I still remember my first taste of mayonnaise, brown mustard, a croissant, nachos and fish head curry. This weekend I added sauerbraten to that list. I had the expectation of a sour dish but the result was a broader range of flavors than a traditional piece of roast beef.

My Favorite IP PBX Features

November 19, 2010

Okay we now know the most popular end-user features:

  • Call forwarding
  • Call waiting
  • Conference calling
  • Call hold
  • Unified Communications features:
    • Presence
    • Unified messaging
    • Instant messaging
    • Find me/follow me/one number reach
    • Click to dial

And we know which features IT managers prize:

  • Intrude
  • Call blocking
  • Call drop
  • Night service
  • Auto attendant
  • Corporate phone books with global extension dialing
  • ACD management and reporting
  • Business continuity/disaster recovery

 

I thought it interesting that several of my favorites did not make the list. While Click to dial made the list and perhaps Caller ID and CNAM are merely expected, my other two faves are Simultaneous ringing and Distinctive ringing.

 

IT Managers Value Different PBX Features

November 17, 2010

While the list of favorite features for end users contains the most commonly used features those selected by IT managers might raise an eyebrow or two. To recap, the end user list is as follows:

  • Call forwarding
  • Call waiting
  • Conference calling
  • Call hold
  • Unified Communications Features:

o   Presence

o   Unified messaging

o   Instant messaging

Ratatouille, Shrimp and the Best PBX Features

November 15, 2010

I began developing a new recipe Saturday morning. It was so different for me that I decided I’d better do a back up dish in case it came out badly. The backup dish was curd free scrambled eggs. These eggs are fantastic and while they use the same method as regular scramble eggs the cooking technique is quite different.

Confidential...Good Luck with That

November 12, 2010

As I drove into the office this morning I heard that Google had fired the employee that leaked an internal memo regarding the global Google 10% raise. My first thought was the firing took place because the information was not correct or set in stone. I figured an overzealous employee had released the information prematurely. However, that was not the case.

Good Days and Bad Days

November 10, 2010

Last night I spent time with a very interesting group of business owners who have come together to create the Cloud Communications Alliance. They embody the spirit of the telecom entrepreneur by creating regional businesses that support SMBs with great products, support and competitive pricing. By forming the alliance they have created “the first nationwide high-definition enterprise voice network in the cloud - with no PBX to buy and no long distance costs between cloud customers.”

My original interest in the group was to see if our Carrier Sales group might have an opportunity to provide Broadvox SIP Termination and Origination to either the individual companies or the group.

Pancakes and a Hopping Good Time

November 8, 2010

I go into every weekend wondering what I will make that is original and be of interest to you guys. However, I, too, like to eat some things more than once and from time to time it is not convenient to cook. This weekend was almost like that. Friday I made Philly Cheese Steak sandwiches.

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