David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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200G Optical Networks: What you need to know

By: Earl Kennedy, IP Transport Product Marketing, Alcatel-Lucent

Optical network operators have already made the move to 100G. But skyrocketing bandwidth demand means many are already pondering what’s next. With a 200G optical solution hitting the market, you probably have questions about when to move to 200G optical – and what you need to know when you make that move.

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Assessing Sales Turnover

September 17, 2010

There is one well-known person that comes to mind when I think of employee turnover, Jack Welch. He is the proponent of replacing the bottom 10% of an organization every year.  For a time, I was also aware of a philosophy exiting in one or more companies in Silicon Valley that required the dismissal of the bottom 5% every quarter. I found both philosophies harsh and difficult to implement when I led marketing organizations.

COMPTEL Goes Ethernet

September 15, 2010

This week I attended COMPTEL at the Gaylord in Grapevine Texas. Broadvox has a suite for meeting with potential clients and partners but for the first time no booth. We will see if that strategy worked by measuring our ROI on just the suite versus having both. However, interspersed with my meetings was time to visit the show floor.

Happy Birthday and the Here You Go Virus

September 13, 2010

I celebrated my birthday this weekend by inviting a couple of dozen people over to celebrate. It was a lot of work to cook for that many people but done over a few days not bad. I made a number of dishes featured in this blog over the last few months. The smoker played a role in most of the dishes, as this was a "pool party" (no one got in the pool).

Hosted, Cloud Computing, SaaS, Managed Services

September 10, 2010

The list of terms for a similar function has gotten ridiculous. In a world that has gone acronym crazy, it is very difficult to get a simple message out. However, hear me scream that the market for virtual IP PBXs is growing faster than premise-based solutions. The reasons for this vary by size of company, industry and financial performance.

It's All About the Channel

September 8, 2010

One of the less surprising announcements yesterday was that Mark Hurd would be joining Oracle as a co-president. I found it more interesting that Larry Ellison found HP Board had let him go due to political correctness. For the record, Mark Hurd was let go due to expense reporting irregularities not sexual harassment. In any event, Oracle recently acquired Sun and while I followed Hurd's efforts at HP, I did not know that his strength was in building their channel.

Contact Centers Need New Strategies

September 3, 2010

Earlier in the week, I spoke to a conference of call and contact center managers. When I was asked to speak some months ago, I wondered what I could possibly say to the group that would be interesting. I mean, I know a little about a lot of things (I am marketing and sales) but I didn't know what would be a concern for this group. Fortunately, when I arrived they were running a bit late and I got to listen to two other speakers discuss their "successes" in the industry.

Changing the World is not Easy

September 1, 2010

Earlier this week I read someone's comments regarding the new Google Voice free service. The essence of the article was that this free service was going to change the way telecommunications is delivered and sold in the US, and, perhaps, the world. I usually let this type of rhetoric flow over me like a cool breeze because it is not often that a new product changes the world. Moreover, I was confused by the assessment the writer gave the product.

Advertised, Expectations and Actual

August 30, 2010

We were busy this weekend so food was rather pedestrian, pizza for both Friday and Saturday. I did prepare a nice spring salad for each meal. However, I prepared one dish that was outstanding, Seared Ahi Tuna and Mexican Rice with Achiote Sauce. Over the last year, I discovered achiote sauce and I have embraced it wonderful flavor with zeal.

Can We do What Google Does?

August 27, 2010

This week the telecom new sites and bloggers have been abuzz with comments and insights regarding the Google announcement of "free" phone service for Gmail users. For those that have been on another planet this week, Google's new product will allow Gmail users are able to place free calls within the United States and Canada. The service is quite simple to activate. A phone call is started by selecting the "Call phone" option within the Gmail chat tool.

To All of You, Thanks

August 25, 2010

Yesterday a most unusual thing happened. A customer complained by sending an email to our CEO. Most companies expect to see emails or phone calls to upper management regarding service or billing issues regularly. However, in the case of Broadvox, it seldom happens.

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