David Byrd
Chief Marketing Officer for ANPI
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »The IP Community Needs a Little Privacy
March 12, 2010The IP Community Needs a Little Privacy
Perhaps, I have written about this before but after discovering the FCC broadband test site, I needed to blog on this again. Historically, we have always known that sending information over the Internet meant giving up privacy. We send personal and business information to unknown servers all of the time.
The Promise of Anytime
March 10, 2010Yesterday Cisco announced its new Carrier Routing System-3 core routing product (CRS-3) that can deliver up to 322 terabytes per second of capacity. This is incredible capacity. It is said to be enough to download the entire Library of Congress in less than a second, any movie ever made in less than 4 minutes and allow for every person in America to stream a movie simultaneously. The router is targeting carriers with IP telephony as a priority such as Broadvox.
Pity the Fool
March 8, 2010When I was with Ericsson, I had the opportunity to travel several times to Sweden. In addition to enjoying the museums, waterways and people, there was the food. One day I was invited to a chef's home for dinner and he made a very common Swedish dish called Pytt i Panna (pronounced "pity pahna"). The purpose of the dish is to use up left over roasted meats and potatoes.
Bloggers Block...
March 5, 2010I have been writing this blog for over a year and have always found something interesting to share with you. Today does not seem to be one of those days. There is general news to be sure. Genband's acquisition of Nortel's VoIP business is of interest.
Broadband Expansion Economic Impact
March 3, 2010The initial focus of this series explained that most of the allocated telecom stimulus money has not been awarded and only a small fraction of it spent. The next consideration is what will the impact be on our IP community? This is a major concern as we work to address job losses by some our major OEMs, network providers and carriers. Additionally, both the expansion of broadband and improvements in speed will result in general economic activity for the businesses that benefit from the infrastructure growth.
Braised, Baked and By the Numbers
March 1, 2010Some weekends are tougher to come up with something new to eat. This was one of those weekends. Initially, I considered cooking duck or rabbit but switched to roast beef and turkey wings. I cooked the roast beef because in general I deal with steaks or braised beef.
Influencing the Reality...
February 26, 2010While Broadvox and other ITSPs have continued to see very good growth in the adoption of SIP Trunking and VoIP, hardware providers are finding similar growth elusive. Additionally, the hosted community is experiencing both growth and an expansion of their market. While a hosted solution has always been of interest to small businesses, medium size businesses and enterprises are beginning to investigate including it into an overall IP communication strategy. So then, what is holding up the growth on the hardware side of things?
Stimulating the Stimulus
February 24, 2010Discussing the effects of the Stimulus Bill or more accurately known as the American Recovery and Reinvestment Act of 2009 passed by congress to assist an ailing economy is fraught with pitfalls, but I think worthwhile for our industry to consider more deeply. There are many things in the Stimulus Bill that we can each take issue with, such as various pork barrel projects, extending unemployment benefits, assisting with COBRA payments to extend healthcare, and identifying the right infrastructure projects. What I find as ideologically driven, is the overwhelming conclusion that the effort to influence the economy or infrastructure has failed. When the bill passed critics pointed out that most of the money in the bill would not be spent until 2010.
Pearing Up can be Good
February 22, 2010It was a bit chilly, this weekend and I thought a chicken potpie would hit the spot. I also noted that I have not given you my chicken potpie recipe. It seemed like a good idea. I took a bag of what looked like chicken potpie filling out of the freezer to thaw over night in the refrigerator.
SIP Trunking Cost Savings Updated Part II
February 19, 2010On Wednesday, we addressed the first three bullets...
· Per line cost (save 60-70%)
· Usage cost for local inbound/outbound calling (typically no charge)
· Domestic long distance calling (save 42-68%)
