David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Crabby over Security

September 9, 2009

Sorry for being late today but the day began at the dentist's office. It threw me off my routine. Anyway, food as usual over the weekend was very good. We had deep fried turkey (Louisiana), jerk steaks (Jamaica) and soft shell crab (Virginia).

Congratulations...Thank You Very Much!

September 5, 2009

I have done my best to avoid having using this blog for self-promotion. However, Broadvox won the BEST OF SHOW award for Best Service Provider Solution at the most recent IT Expo. While it may seem like a simple award and of little value, we have worked hard to add a successful retail offering to our product portfolio that could successfully complement our wholesale solutions. Broadvox for years has offered SIP Origination and Termination to other carriers and application service providers. One would think the transition would have been simple to provide a SIP Trunking offering to businesses.  It proved not to be simple at all.

Peering, Equals Amongst Equals

September 2, 2009

Peering between networks is nothing new. It has been a part of conducting business for Broadvox and IP Service Providers for years. It is getting a second look as the possibility of free IP calling globally nears. Companies like Skype and Google are exploring how to take advantage of IP peering arrangements to reduce the cost of calling for their customers and members.

Simple Steak and Simpler Software

August 31, 2009

There is nothing better than a great grilled steak during the summer months. Oh what the heck, there is nothing better than a great grilled steak any time of year. A great steak requires two things. A good cut of meat and good seasoning.

Peek-a-boo Julius Genachowski

August 28, 2009

IP Videophones are multiplying quickly in the marketplace and Broadvox labs. So far testing has been quick and satisfying. The phones all adhere to H.263 and H.264 video codec standards. This allows for any video device to any video device testing and communications.

IPv6 and the Passing of an Era

August 26, 2009

In the simplest of terms, IPv6 is intended to resolve the issue of the world running out of IP address in 2011. IPv4 is based upon a 32-bit address scheme whereas IPv6 uses 128 bits. The difference is dramatic. With IPv4, the Internet has a total IP address capacity of 4 billion unique addresses.

Researching Hatch Chiles and Next Generation IP Technology

August 24, 2009

I forgot I was traveling on Sunday so my choices for recipe of the weekend was limited to either Saturday breakfast (open-faced grilled cheese on jalapeƱo cheese bagel) or Grilled Pork Tenderloin with Hatch Chile Cream Sauce. The choice was a bit obvious. In any event, my favorite grocery store in Texas, Central Market, is having a Hatch Chile festival. They celebrate everything made with Hatch Chiles, bread, cheese, salsa, burgers, etc.

Now for a Word from Our Sponsor...

August 21, 2009

 

It is always interesting how things evolve. When I initially considered doing a blog, it was going to be ghost written by me and have the face of another Broadvox executive. Don't be surprised, the early columns written for another publication were done exactly like that. I thought engineering and product management titles carried more credibility than marketing or sales.

The State of IP (Part II) Q&A

August 19, 2009

Tehrani: In what ways is President Barack Obama helping or hindering the technology markets? What more can he do?

 

David Byrd: President Obama has only been in office six months and he has put in place what appear to be strong people as the chairman of the FCC, CIO and CTO.

Scallops and the State of IP

August 17, 2009

A busy weekend for food as usual with fried chicken on Saturday, omelets Sunday morning and Scallops with Cheese Sauce and pasta Sunday afternoon. While I have yet to share my fried chicken recipe or the omelet for that matter, the dish of the week was the scallops. A couple of years ago I was in Chile working with a distributor and had this amazing dish. It is very similar to Coquilles St. Jacques.

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