David Byrd
Chief Marketing Officer for ANPI
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »State of the Broadband...1/6242
February 25, 2009As with many, I watched the State of the Nation speech given by President Obama last night. I was interested in the overall speech and like many of you; I have an opinion regarding its effectiveness in dealing with our current economic environment and confidence levels. However, this blog is about IP Communications and any and all activities that affect it. To that end, I caught only one word, "broadband". It was use in a fashion that assumed Americans understand the issues with "laying broadband". I am certain they do not.
Years ago, we coined a phrase "Information Super Highway". It was during a time that access to the Internet was primarily through dial up access at rate hovering around 24kbs.
Croissant Bread Pudding and Bread for LTE...
February 23, 2009I had planned to share a salmon recipe with you today but I made a bread pudding yesterday that was my best yet. I first tried using croissants as the base for bread pudding a few years ago. Using bread as tasty as this is hard to beat. There are lots of other choices as well but the croissants not only taste good they look great as well.
What's Relevant?
February 20, 2009In writing a blog, I want to share what I experience in the industry and provide a little bit of clarity on subjects that, well, need a bit of clarity. It seems that IP Communications has more various avenues of discussion than are pertinent to Broadvox but are relevant to the industry as a whole. For example, does Broadvox care which network equipment provider Verizon chooses for LTE? I haven't had a chance to run it by Andre, our CEO, so I have to decide on my own.
Italian Lasagna and an FCC Update
February 18, 2009We will get to the Italian Lasagna but first, I missed the mark on Monday. I was so focused on getting my Valentine's Day meal resolved that I missed the announcement of a potential FCC Chairman. Right after I posted Monday's blog, I saw that Julius Genachowski was being considered for the post. It seems a likely choice given his long time relationship with President Obama.
A Stimulating Valentine's Day Meal
February 16, 2009I cook seriously five or six days during the year. Valentine's Day is one of those days. The theme of the evening was to have the color red in each dish. The menu consisted of two appetizers, crab claws with tartar and remoulade sauces (both made by yours truly), a mild goat cheese topped with toasted pine nuts and wild flower honey sprinkled with sweet paprika (red).
VoIP Peering...
February 13, 2009I began the week looking at VoIP Peering and this will be the final entry for now on the subject.
First, Bilateral versus Multilateral peering. Large service providers prefer bilateral peering so they can maintain control over the amount of traffic that will be terminated. Moreover, it is easier for them to continue a measured/per minute billing structure.
VoIP Peering the key issues...
February 11, 2009While it is clear to all involved that peering IP networks will improve services and decrease cost, there remain some key issues to resolve. In order to avoid transport over the PSTN, the large service providers need to participate. However, they do not want to carry voice and other IP related traffic for free. After all, it is their PSTN network that is being circumvented.
Triple play and Peering...
February 9, 2009I spent the weekend enjoying Tex-Mex dishes. They are a guilty pleasure here in Texas. Of course, I do not go to the nearest watering hole to satiate my needs; I rather enjoy making the food at home. And, yes, I do think it is better.
IP Man...Batman?
February 6, 2009Recently, I read that there may be a comparison between IP Man and Batman. Sure IP Man fights evil doers but he does not have the dark background of Batman. Bruce Wayne becomes Batman because of the murder of his parents. He is never sure when his efforts cross the line of fighting crime to revenge for their deaths.
Interconnect, Taxes and Innovation
February 4, 2009Today at IT Expo, we had a Service Provider round table. It was interesting to listen to others in this space, some with a focus on enterprises and others consumer markets. While we at Broadvox often discuss issues facing our industry, I learned to appreciate a few other things today. The question driving the best discussion of the day was "What would you do if you were to be the head of the FCC?"
