Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cure Charge Anxiety with the Versatile ChargeHubGO+

One of the biggest challenges many of us face is charge anxiety and this problem has gotten worse thanks to USB-C. Personally,...

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Poky Mainstream News

August 29, 2005

As I search for news about the fate of architectural New Orleans (Yes, I'm concerned for the city's citizens, but I'm also concerned about irreparable damage to a city I love very much), I've realized how very slow mainstream news organizations are. There are still "Top Stories" on CNN, Fox News, MSNBC and others that are 10 to 12 hours old.

We update news and articles on TMCnet far faster than the mainstream organizations do!

So, in case you've been searching for THIS piece of news, I'll share something I found in the Dallas Morning News

Hang In There, New Orleans!

August 29, 2005

Happy Birthday, Flying Toasters

August 26, 2005

Do you remember the introduction of the "Flying Toasters" screensaver? I do. Actually, the whole selection of After Dark screensavers were the delight of late-80s computer users everywhere (I actually liked the "fish tank" saver best.) Before that, computers were soulless dust collectors to most of us: necessary but about as exciting as a stapler. There was really no such thing as "my" computer; in an office situation, they were all the same, except for a few personalized saved documents.

New "Ebay" Scam

August 25, 2005

I fell for this one long enough to double-check. It takes a lot for me to even temporarily fall for a scam:

I received an e-mail telling me that I had "won" an auction. It looked so much like the usual "win" e-mail that eBay sends that I momentarily panicked.

Afternoon Tea

August 25, 2005

Vesuvius Erupts

August 24, 2005

Unisys To Service Venezuelan National Telephone

August 24, 2005

Opus Group's New Customers

August 23, 2005

Performance management company Opus Group today announced the addition of three new customers from the health care and insurance realm (below). Insurance providers and healthcare organizations are ripe for performance management solutions because of the complexity of offerings and the difficulty in differentiating those offerings properly.

Opus Group's new¬ customers are:

* Allied Insurance (a Nationwide Company) one of the top 100 multi-line insurance groups in the country and among the fastest growing, with specialties in home and auto protection, as well as commercial protection for business and farm owners.
* Fiserv Health, a 50-year-old company offering solutions for the healthcare administration needs of employers, government organizations, health plans and self-funded employers.
* HealthNow New York Inc., one of New York State's leading healthcare companies, providing healthcare and solutions for more than 900,000 members in Upstate New York.

Aspect Name To Be Retained

August 19, 2005

This morning, the combined entity that is Concerto Software and the recently acquired (by Concerto) Aspect Communications Corp. announced that the company will be called Aspect Software.

The announcement also discussed that several "milestones" had been met along the path to combining the two companies.

"We are pleased with the progress we are making toward becoming one company and are excited about the opportunities that lie ahead for the soon-to-be Aspect Software," said Jim Foy, President and CEO of Concerto Software. "We are assembling an outstanding team and believe the new company will be regarded as proven, focused, and well-poised to both support current customers and meet the industry's growing need for reduced complexity and increased contact center capabilities."

Nuasis Integrates With Aspect?

August 18, 2005

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