Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Genesys Expands Presence In Australian Teleservices Agency

August 18, 2005's Gold-Star Q2 Results

August 17, 2005

Collector's Edition Spam

August 17, 2005

I never thought that one day I'd say this, but right now, I have a Collector's Edition can of Spam on my desk. Yes, the real Spam from the Hormel Food company. It cost $2.69. No tax, it being a food product (according to some interpretations).

Be A Stephen King Novel Victim!

August 16, 2005

In an interesting bid to raise money for the First Amendement Project, a non-profit group formed to support free speech, several prominent authors have agreed to "auction" names or location places in their next works to the highest bidder.

Want to be the victim of killer zombies in Stephen King's upcoming book CELL? You must be female, first of all. The lucky woman who wins the auction must supply her name or nickname, and a physical description of herself.

Another Comcast Moment

August 15, 2005

A reader found a blog of mine from several months ago, recounting a few of my "Comcast moments." If you're a regular reader, you'll know that I keep it no secret that from my perspective as a customer, I think Comcast has the worst customer service of any company I've ever had the displeasure to deal with.

After I finished reading the poster's comments, I looked into Outlook and discovered an e-mail from Comcast, notifying me that my monthly bill was available for viewing. I've been waiting for it, so I clicked the link to log-in and "auto pay."

The message I got?

Mission To Mars

August 12, 2005

NASA today announced the launch of an Atlas V rocket carrying a spacecraft called the "The Mars Reconnaissance Orbiter." The Orbiter is happily on its way to Mars, a journey which will take seven months. The craft will circle the planet for about four years, sending back more information than scientists have had to work with yet regarding Mars' climate, geography, weather and geological past and present. The plan is to see if Mars has ever sustained life, and if human exploration or even, ultimately, occupation is a possibility.

I'm encouraged.

HDI Announces New President And COO

August 10, 2005

HDI Announced this morning it has chosen a new president and COO, Peggy Libby. HDI, which can only be described as a sort of "guild" for IT service and support professionals (it's the largest professional organization for IT/help desk workers, it also acts as a certification organization), today boasts membership by over 7,500 people. Libby, in her new capacity (it's nice to see more women in IT leadership positions), operations, training and certification programs, publications, research and conferences.

The full release is pasted below.

U.S. Wireless Service Still Stinks

August 5, 2005

I smirked when I saw this on a Verizon press release today:

"The company's long tradition of investment in its network, including stringent quality testing, is rooted in Verizon Wireless' commitment to offer the most reliable wireless service. Known for its award winning service, Verizon Wireless has regularly invested more than $4 billion nationally each year since its inception -- and more than $5 billion last year alone -- to expand and upgrade its nationwide wireless network."

Fine. Whatever.

TELUS Reports Increase In Earnings

August 5, 2005

Vancouver, BC-based TELUS Corporation today released financial results for the second quarter of 2005. The company reports particularly strong results from its wireless division, TELUS Mobility.

Among the highlights of the report:

* Consolidated operating revenues of $2.0 billion in the quarter increased eight percent from a year ago and operating income was up 24 percent.

Frost & Sullivan Honors BeVocal

August 4, 2005

Hosted call automation solutions provider was happy to announce today that Frost & Sullivan awarded BeVocal with its "Product Differentiation Innovation Award." The award was bestowed on BeVocal's portfolio of speech-enabled hosted self-service applications. The hosted delivery is key (and I'm sure part of the "innovation" citation), because it allows smaller companies that couldn't begin to afford premises-based versions of this sophisticated but extremely useful technology.

Congratulations to BeVocal. The full release is below.

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