The Readerboard

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

Full Story »

Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

Full Story »

Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

Full Story »

Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

Full Story »

Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

Full Story »

Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

Full Story »

Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

Full Story »

Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

Previous Pause Next

Genesys Expands Presence In Australian Teleservices Agency

August 18, 2005

Posted in Call Center CRM

1 Comments

Salesforce.com's Gold-Star Q2 Results

August 17, 2005

Posted in Call Center CRM

I never thought that one day I'd say this, but right now, I have a Collector's Edition can of Spam on my desk. Yes, the real Spam from the Hormel Food company. It cost $2.69. No tax, it being a food product (according to some interpretations).

Be A Stephen King Novel Victim!

August 16, 2005

In an interesting bid to raise money for the First Amendement Project, a non-profit group formed to support free speech, several prominent� authors have agreed to "auction" names or location places in their next� works to the highest bidder.

Want to be the victim of killer zombies in Stephen King's upcoming book CELL? You must be female, first of all. The lucky woman who wins the auction must supply her name or nickname, and a physical description of herself.

Posted in E-Business

Another Comcast Moment

August 15, 2005

A reader found a blog of mine from several months ago, recounting a few of my "Comcast moments." If you're a regular reader, you'll know that I keep it no secret that from my perspective as a customer, I think Comcast has the worst customer service of any company I've ever had the displeasure to deal with.

After I finished reading the poster's comments, I looked into Outlook and discovered an e-mail from Comcast, notifying me that my monthly bill was available for viewing. I've been waiting for it, so I clicked the link to log-in� and "auto pay."

The message I got?

Posted in E-Business

Mission To Mars

August 12, 2005

NASA today announced the launch of an Atlas V rocket carrying a spacecraft called the "The Mars Reconnaissance Orbiter." The Orbiter is happily on its way to Mars, a journey which will take seven months. The craft will circle the planet for about four years, sending back more information than scientists have had to work with yet regarding Mars' climate, geography, weather and geological past and present. The plan is to see if Mars has ever sustained life, and if human exploration or even, ultimately, occupation is a possibility.

I'm encouraged.

HDI Announces New President And COO

August 10, 2005

HDI Announced this morning it has� chosen a new president and COO, Peggy Libby. HDI, which can only be described as a sort of "guild" for IT service and support professionals (it's the largest professional organization for IT/help desk workers, it also acts as a certification organization), today boasts membership by over 7,500 people. Libby, in her new capacity (it's nice to see more women in IT leadership positions), operations, training and certification programs, publications, research and conferences.

The full release is pasted below.

Posted in Call Center CRM

U.S. Wireless Service Still Stinks

August 5, 2005

I smirked when I saw this on a Verizon press release today:

"The company's long tradition of investment in its network, including stringent quality testing, is rooted in Verizon Wireless' commitment to offer the most reliable wireless service. Known for its award winning service, Verizon Wireless has regularly invested more than $4 billion nationally each year since its inception -- and more than $5 billion last year alone -- to expand and upgrade its nationwide wireless network."

Fine. Whatever.

Posted in Wireless

TELUS Reports Increase In Earnings

August 5, 2005

Vancouver, BC-based TELUS Corporation today released financial results for the second quarter of 2005. The company reports� particularly strong results from its wireless division, TELUS Mobility.

Among the highlights of the report:

* Consolidated operating revenues of $2.0 billion in the quarter increased� eight percent� from a year ago and operating income was up 24 percent.

Frost & Sullivan Honors BeVocal

August 4, 2005

Hosted call automation solutions provider was happy to announce today that Frost & Sullivan awarded BeVocal with its "Product Differentiation Innovation Award." The award was bestowed on BeVocal's portfolio of speech-enabled hosted self-service applications. The hosted delivery is key (and I'm sure part of the "innovation" citation), because it allows smaller companies that couldn't begin to afford premises-based versions of this sophisticated but extremely useful technology.

Congratulations to BeVocal. The full release is below.

Posted in Call Center CRM

Previous 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 ... 58 Next