Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Exclusive Interview With Concerto CEO Jim Foy

July 28, 2005

Real-Time Space Shuttle Tracking

July 27, 2005

Envision Announces Strong Growth; Frost & Sullivan Award

July 27, 2005

Seattle-based Envision Telephony has reason to celebrate today: the company has just announced very strong positive results for the second quarter, with a 44 percent revenue increase over the second quarter of last year. (Workforce's the hot spot.) The company should also be proud to have won Frost & Sullivan’s 2005 Global Excellence in Technology of the Year Award. The company was also recognized by Washington CEO magazine as one of Washington’s Best Places to Work for. Congrats to Envision.

Accenture Study: Well, Duh

July 26, 2005

This just in: Poor Customer Service is Top Reason Customers Switch Service Providers. In other news, the sun rose in the east this morning. I'll issue a full report about it later in my blog: you can download it for $1,995.

I wish the analyst community wouldn't keep shocking us like this.

Regarding Analog Cell Phones

July 26, 2005

This article today posted on TMCnet is interesting: because it mirrors and experience that I've had fairly recently.

Two years ago, I bought an all-digital phone, replacing my old phone, which had analog capabilties.

My parents live part-time in the mountains of South Central Vermont, up a dirt road, past a charming old inn, take a left at the little white church. (Sounds like all directions in Vermont.) With my former cell phone, I had few problems getting a signal.

Contactual Available In Japan

July 26, 2005

There is news this morning that San Mateo-based Contactual (formerly White Pajama) has found a distributor in Japan, Vitstage, to distribute the Contactual solution to the Japanese market. You'll recall that Contactual was one of the first hosted-delivery contact center solutions available to the market. (Vitstage plans to co-market and co-brand the Contactual solution with its own product, inspirX.) This makes Contactual's second international licensing agreement.

Teleservices Agencies: Get Listed In October CIS

July 25, 2005

Neteller Awarded Contact Center Employer Of Choice Gold Award

July 25, 2005

It's been a long time since anyone referred to call centers as "boiler rooms," but this was, in fact, a very apt description of them in the early 1980s. Call center work was a job one took when the alternative was starving. "Technology" meant push-button phones rather than rotary dials, and when a call center worker was asked at parties what he or she did for a living, the better response was, "I break legs for loan sharks." It sounded more desirable.

Things are, obviously, much different nowadays.

AT&T CallVantage Covers Its Assets

July 25, 2005

Got this e-mail (below) from AT&T CallVantage this morning, according to FCC rules. Some high-profile incidents involving Vonage service necessitated well-publicized incident that resulted in a child's death because the mother had to stop CPR to run to a neighbor's house to dial 911...


It is important to understand that there are some critical differences between your 911 service with AT&T CallVantage and the 911 service that accompanies traditional wireline phone service.

Packet8 VideoPhones On Stargate SG-1 And Stargate Atlantis

July 21, 2005

How cool is this?

Packet8 has announced that the Sci-Fi Channel's "Stargate SG-1" and "Stargate Atlantis" will be implementing new characters in their new seasons...Packet8 IP VideoPhones.

I'll tell my guy friends this exciting news, but I'm sure they already knew about it...they've all been particularly eager to watch this new season in which "Farscape" alumna Claudia Black joins the cast, wearing tight leather outfits. It must be because of those video phones they're so eager to watch...

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