Jim Machi : Industry Insight
Jim Machi

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Diameter Use Cases

April 2, 2013

Diameter is the key signaling protocol used in IMS and LTE networks that enable applications running on those networks to authenticate, authorize and charge. In other words, your mobile applications, when running on these networks, are using Diameter protocol in the background to enable you to utilize the many apps on your smartphone or tablet. This includes, for example, a location-based service type of application (such as Foursquare or Yelp), or mobile payment (such as Square), or an Internet purchase (from an app store online retailer like Amazon).

Given the huge amount of smartphones and tablets out there that are either now running on LTE networks are that are expected to be LTE-enabled in the future, I predict that will be a big increase in Diameter signaling traffic.

My Mobile Device History

March 26, 2013


As some of you readers know, I have been an avid Blackberry user for some time. That time has now past.  I am an equal opportunity device person, and have used Motorola, Nokia and Blackberry devices.  It was time for a new one.


The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



Mobile Congestion and Radio Blogging and Podcasting

March 12, 2013

Over a month ago, I participated in a radio blog / podcast with Tech in Twenty.  The theme was mobile congestion.  Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and Jennifer asked good questions and I think the interview is interesting. 

Mobile World Congress 2013 Recap

March 4, 2013


Last week, I posted a first day report about Mobile World Congress 2013.  Since that first hectic day they improved the efficiency of the trains to the MWC site, the show really got into full swing and I was able to walk around a little to see the show. 

Here are some key trends I picked up:

1.  



Mobile World Congress 2013 in Full Swing

February 26, 2013




I’m writing this blog after my first day at Mobile World Congress 2013.  While the new venue doesn’t really have the charm of the old place, and you now have to get on a hot sweaty train to get there (if you haven’t been to Tokyo and wanted to experience the trains, no need to do that now!) it is big, has the same food and food lines as the last place and once you are in the halls it all looks the same. And the flights in were the same as every single person on the plane was basically in Boarding Group 1.  Yep, definitely the same show.




Attend the WebRTC Webinar and Learn More about the Disruption

February 19, 2013

Tomorrow, February, 20th, Dialogic will be hosting a WebRTC webinar and we’re pleased to have with us respected analyst Dean Bubley from Disruptive Analysis.  My series of blogs about WebRTC in January were some of the most widely read blogs I’ve ever written, so we know this topic is interesting and hot.  Dean will talk about the WebRTC impacts on the industry and present some compelling use cases. I’ve seen his slides and there is some very good stuff there.  

2G Still Has Legs

February 12, 2013


With Mobile World Congress right around the corner, with the focus and hype on LTE, it’s important to put that all in perspective and remember that 2G is still around.  Yes, that 2G.  In fact, according to both Infonetics and Wireless Intelligence, 2G subscribers are still growing and will peak in 2015!  Amazing when you think about it since we hardly ever hear about 2G anymore.

Why is 2G still growing? 


What to Expect at Mobile World Congress

February 5, 2013

Mobile World Congress is right around the corner. What are some of the trends one might expect to see at Mobile World Congress?

1. First of all, much whingeing.  With the event being moved to a new location in Barcelona, it will take some time for people to get used to getting there and getting around. 

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