Jim Machi : Industry Insight
Jim Machi

Yes, Fonality, I am Skeptical (of the VoIP Sector)

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis....

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Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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The Importance of 3G Interworking with Diameter and RADIUS

June 9, 2015


The number of LTE networks is expected to be 460 by the end of 2015, supporting approximately 500 million subscribers at the end of 2014, according to data from GSMA Intelligence. There is continued phenomenal growth in sight, but that doesn’t mean 3G should be forgotten. In fact, it’s quite the opposite; 3G connections will continue to grow at least through 2020 where the forecasting ends, also according to GSMA. It’s likely to continue growing beyond that, too.


Dialogic Worldwide Road trip and Why Software and NFV Aren't the Same Thing

June 2, 2015

Dialogic kicked off a worldwide roadtrip for our customers and prospects focused on meeting the needs of the service provider community. With a packed agenda and room in Tel Aviv last week we got off to a good start. Key items discussed were VoLTE and VoWiFi, Telco Apps, NGN Transformation, Signaling Interworking, WebRTC and Network Functions Virtualization (NFV). 

ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

May 26, 2015

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is definitely a show in transition since its core customer base, telecom wholesalers, are stressed out.  That is, voice wholesale minutes are now intensely competitive—and even potentially declining—due to a slowdown in growth. As a result, voice wholesalers are trying to figure out how to address this issue in order to continue thriving. 

Advancing Texting for the Contact Center

May 19, 2015

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue.  These use cases will be similar to many years ago when the “call” center transformed into a “contact” center due to customer interactions taking place over the Web.  In other words, it’s the story of the mobile on-ramp to the Internet.

Texting and the Contact Center

May 12, 2015


I’ve periodically written about the changing contact center, from speech analytics to WebRTC, multiple times. Another interesting trend emerging is the use of text messaging within the contact center. It is a bit of an old-school method, but text is an efficient and direct way to deliver information to customers. In fact, a widely quoted statistic from a 2014 Harris Poll survey indicates that 64 percent of consumers with texting capabilities would prefer to use texting over voice as a customer service channel.


May 5, 2015


An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not only mobile operators, but also fixed and converged service providers, cloud operators and application service providers.

A multilateral IP service hubbing arrangement enables a service provider to connect to multiple termination providers through one single connection between, facilitated by an IPX operator. What that effectively allows the service provider to do is to deliver end-to-end services to its customers without the need to establish individual bilateral connections and agreements with each of the hundreds of fixed and mobile operators around the globe. However, bilateral arrangements are also supported through an IPX, in case that particular interconnection model makes the best sense. 


NFV vs. SDN

April 28, 2015


I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted to expand on that. It is definitely still true, but being at Mobile World Congress crystallized my thinking on this subject.

First NFV is about providing virtual network functions.


Country Music and Wi-Fi Offload

April 21, 2015


This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside of Dallas, Texas.  If nothing else, this certainly represented the most cowboy boots in one place I’ve ever seen.

So why am I writing about this?  Well, I have AT&T service and as I approached the stadium I got a text message that said “AT&T Wi-Fi is active near your location.


The NFV End Game Part 2

April 7, 2015

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry.  Some large players that have end-to-end solutions will need to change if they want to survive.  This is easier said than done.

First of all, assume some of what the large players have is “best of breed”. 

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