Jim Machi : Industry Insight
Jim Machi

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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2014 Predictions for voice, LTE, NFV and more

December 24, 2013

Last week, I graded myself on the predictions I made for 2013.  This week, I’ll make my predictions for the coming year.  I wouldn’t go walking into a casino after you read this, though.

“Voice” has been having a hard time the past few years.

Grading my 2013 Predictions

December 17, 2013

A year ago, I made some predictions for 2013.  Let’s see how I did.

1. My first prediction was that we’d have a 2013.  That is, the Mayan calendar ended on December 21, 2012 and there were many claiming the world would end. 

The MVNO and Roaming

December 12, 2013

In last week’s blog, I wrote in general about mobile virtual network operators (MVNOs) and mobile virtual network enablers (MNVEs).  In this blog, I want to cover MVNOs and roaming in a little more detail. Some MVNOs started out by offering broadband services and then moved their subscribers to mobile offerings. Their value propositions to subscribers are the same whether they’re billing for broadband or mobile services, certainly on the data side, and perhaps even for voice services.

The Rise of the MVNE

December 5, 2013

The Mobile Virtual Network Operator (MVNO) business model is changing rapidly.  No longer are MVNO’s just reselling a Mobile Network Operator (MNO) services under a different brand to cater to specific target markets, such as prepaid calling or senior citizen servies. 

MVNO’s today are also looking to expand the services they offer.

Diameter Signaling is the New Cool

November 26, 2013

Last week, I attended LTE North America, including the Signaling Focus Day, which was comprised of speakers from many companies (including Dialogic) giving updates on implementations and what is going on in the industry.  While some speakers focused only on pushing their products, there were many other excellent speakers who helped push the cause ahead.

Here’s the key takeaway: at a high level, the Oracle Signaling Index shows that signaling has a compound annual growth rate (CAGR) of 140 percent, which is higher than the mobile data CAGR of 66 percent. This means signaling is growing at more than twice the amount of mobile data.

The State of IPX

November 18, 2013

Although I have written about IP packet exchange (IPX) before, this article by John Tanner of telecomasia.net suggests that it was time to address the current state of the IPX market and deployments. John’s article does a very good job in outlining the status of deployments in 2013, ranging from PCCW Global, BICS, Tata Communications and Telecom Italia Sparkle and more than half of his survey respondents say they are connected to an IPX. Progress is being made; however, I want to address some of the implications of John’s findings. 

The State of IPX

November 18, 2013

Although I have written about IP packet exchange (IPX) before, this article by John Tanner of telecomasia.net suggests that it was time to address the current state of the IPX market and deployments. John’s article does a very good job in outlining the status of deployments in 2013, ranging from PCCW Global, BICS, Tata Communications and Telecom Italia Sparkle and more than half of his survey respondents say they are connected to an IPX. Progress is being made; however, I want to address some of the implications of John’s findings. 

Do Away With Voice Mail?

November 12, 2013

I was reading my Sunday newspaper a few weeks ago, when I came across an article claiming companies should do away with internal voice mail. I was flabbergasted.  I couldn’t believe it. I read the article and I saw the author’s reasons; voicemail takes too long, we have easier and better ways to communicate nowadays, it’s a pain.

NFV and SDN: Ignore at your own risk

November 5, 2013

It’s hard to believe it now, but at one time, VoIP was a hard sell in this industry. At pivotal moments in this market, telcos have faced the challenge of having to do something to react to changing user needs and habits, but they have hesitated to believe that heir-apparent technologies were the way to go. We are at one of those crossroads again. Just as VoIP was once doubted yet imminent, NFV and SDN sit poised to become hugely important in the telco space.

At Gitex, MEA's Premier Telecoms Event, Lessons in Luxury Selling

October 29, 2013

The Gitex tradeshow in Dubai is a great place to see a lifestyle-over-cost approach to selling telecom services. The show, which I recently attended for the second time, has a Mobile World Congress feel to it with a frenzy of meetings that would normally take weeks to conduct. There are two main differences, however, between Gitex and the West’s premier mobile event. First, the attendees at Gitex come from throughout the Middle East and across Africa.

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