Jim Machi : Industry Insight
Jim Machi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cure Charge Anxiety with the Versatile ChargeHubGO+

One of the biggest challenges many of us face is charge anxiety and this problem has gotten worse thanks to USB-C. Personally,...

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Value-Added Services in the VoLTE World - Enterprises

September 20, 2016


From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that can be on-demand would provide value. Adding video to a voice conference, and enabling collaboration to that conference, would be even better.  Expanding out a traditional service like this is a good example of a VAS that a service provider could offer and get paid for. 

Value-Added Services in the VoLTE World - Leveraging the Device

September 13, 2016

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp to the internet, the service provider can embrace the Internet model of making money: extracting value add from the advertisers instead of the subscriber. Half of all internet traffic is from mobile, which means there’s huge opportunity for location-based advertising. I’ve started to see mobile ads now, and given the prevalence of ads when accessing the internet from our laptop, I’m not as taken aback by ads on my phone as I might have been at one time.  The time is probably right now for this. 

Value-Added Services in the VoLTE World - RCS

September 6, 2016


Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee. Because it was “value” and it was “added” the thinking was to charge extra for the added value.  And these value-added services at one time produced revenue in the double-digit billions of dollars for the mobile service providers.  This included SMS until texting became a commodity, and then all kinds of interesting applications such as color ring back tones, mobile music, gaming, etc.

Open Source Software and NFV

August 30, 2016

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve written about this a few times in my blogs.  Recently, I’ve been reading about service providers saying that they want more open source software in their networks, especially as it relates to NFV. 

End of Messaging?

August 23, 2016

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some of this from time to time.  He recently put out an update of the 4th wave paper called the “4th Wave Index: Benchmarking the Growth and Evolution of the Mobile Ecosystem.”  It’s an excellent paper.  On the last page, there is a bold subhead that totally caught my eye. 

Robocalls Call for Service Provider Intervention

August 16, 2016


Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may get.  The US FCC has stepped in and asked the US service providers to provide robocall blocking services.  In many ways, this really is nothing new. 

HD Voice Finally Comes of Age

August 9, 2016

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or 8 years ago, Dialogic was pretty active in marketing it’s importance and talking about it.  We knew that HD voice would be used when VoLTE was implemented. 

NFV - A Big Step Forward In Service Agility

August 2, 2016


In the beginning of June, I did a talk at Bynet Expo titled “Powering the Agile Operator.”  Part of the talk was about how NFV could help power the agile operator.  As most readers know, NFV promises lower CAPEX, lower OPEX, and faster rollout of services. In other words, agility.  As such, NFV is a key component of the “agile” strategy.

2016 State of WebRTC

July 26, 2016


Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even the first big buzzy one, WebRTC Conference and Expo, which incidentally is next week, has renamed itself the “Real Time Web Solutions Conference.”  What’s going on?

What Your Life Might Look Like In An IoT World

July 19, 2016

In an IoT world, you’ll have a connected car. Your connected car has all kinds of sensors to detect when to brake, how your car is performing, etc., and a connected speaker that will communicate with you.  If your car stops suddenly and no brakes were applied, it might mean you got into a crash.  If you have the right app, you might find your car talking to you to see if you are OK.

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